Hardtuned Opiniones 

145
•
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Worst experience ever. I placed my order on August 30th, and by September 4th, I still had no news, no order confirmation, nothing. So I decided to contact you to ask what was going on. I recei... Ver más

Valorada con 1 estrellas sobre 5

Absolut enttäuschend! Mein Paket ist nie angekommen, weil mein Name falsch geschrieben wurde – und das, obwohl ich ihn korrekt angegeben hatte. Nach unzähligen Nachrichten und drei Monaten Wartezeit h... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

MAJOR shipping issues including a likely theft during transit (probably due to branded packaging), but after almost 3 weeks it was ultimately made right by Hardtuned. I would recommend NOT going wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mi piace davvero tanto la striscia led con telecomando. Puoi sbizzarrirti e comunicare con gli altri automobilisti con essa. Purtroppo la mia ha avuto un piccolo problema, e l'assistenza (sempre dispo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

World famous for automotive apparel & accessories. We offer the best range of tees, hoodies, leggings, footwear, accessories and more. Daily shipping worldwide.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

145 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 40% de las opiniones negativas

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3,1

Todas las opiniones

(145)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great product and service

I bought a mystery box for $450 that had loads in it. Clothes, banners, gadgets, accessories, towel, wallet. Had a bit of trouble with one item in the mystery box (probably a rarity because the replacement works perfect and my brother has the same thing he’s had no trouble with) and support helped and sorted it out sending a brand new one free of charge and stress that came 2 days after. Quality products, quality support and not insanely expensive. Overall very happy with experience 😁

1 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Completely useless

Completely useless. Couldn't organize a root in a brothel. Not capable of keeping items in stock. Going off other reviews it looks like they do the same to other people, blaming a glitch in their system for not having the stock. They are more than happy to take your money though. Will never order anything from your trash website again. $50 for a shirt THAT YOU DONT EVEN HAVE IN STOCK, you should be prosecuted for theft. Disgusting.

14 de enero de 2025
Opinión espontánea
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Respuesta de Hardtuned

Hey there, sorry to hear about your experience.

What was your order number so we can have a look at the correspondence for you?

We're sure we would have provided other options for you, like a different shirt to be shipped out, or a refund if there was no other design that you'd like as this is what we always offer if the situations arises. We aim to always provide other options like these so that our customers can either get something else, or their money back.

Ordering online can be hard sometimes so taking into account replacements or exchanges, sometimes the numbers can deviate by a few which is usually when this happens and as soon as we know that something is out of stock and it has been ordered, we will always reach out via email to work with you to come to a resolution that best fits you.

Let us know what we can do to assist you with your resolution as soon as possible and we will be more than happy to help.

Valorada con 5 estrellas sobre 5

I ordered 2 large t-shirts and when I…

I ordered 2 large t-shirts and when I received my order, there was one tshirt that was marked in a large bag, but the printed size on the tshirt itself was XL. I reached out to customer service via email and Bianca D was super quick is responding to me and helping correct my order in a timely fashion! I appreciate her kindness! Thank you thank you thank you!

7 de octubre de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hey Jayde, thanks for the kind words! We will be sure to pass them onto Bianca for you!

Valorada con 5 estrellas sobre 5

Amazing company, super responsive support staff, high quality merch!

I had an awesome time ordering with HardTuned! One of the items in my order ended up being out of stock due to a glitch on their website, but they reached out to get the order corrected and even threw in some free goodies for the inconvenience! Their support team was super responsive and the merch that arrived ended up being super high quality!! Overall I was 10/10 happy with how everything went, and I'd be more than happy to order from them again in the future. Thanks HardTuned!

15 de septiembre de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hey Tim, thanks for the kind words, we really appreciate the support!

Valorada con 5 estrellas sobre 5

Absolutely amazing 100% RECOMMEND!

Absolutely amazing, very helpful when I was having issues! Very satisfied 😊. I will be recommending to all my friends! They’ll also love your products just as much as I do 🤩.

23 de septiembre de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hi Moesha, thanks for the kind words and we appreciate your support <3

Valorada con 5 estrellas sobre 5

100% recommend buying from hard tuned…I…

100% recommend buying from hard tuned…I order the white gunma shoes about every 4 months or whenever the shoes wear out. Recently one of the shoes came in wrong This rarely happens whenever buying from them but if it does don’t worry because I was able to get help from one of their employees Bianca. They are 100% trustworthy.

17 de septiembre de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hi Eirin, thank you for the kind words! We really appreciate the feedback!

Valorada con 5 estrellas sobre 5

amazing service!!!

they are great! i was givin the wrong size shirt so i emailed them about it and they were able to exchange it for the right size. they sent me all the info about it, sent me all the shipping info. they were just wonderful all the way around about the situation!!

4 de septiembre de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hey Britney, thanks for your kind words. We had a look through everything and we're so glad we could help. We thank you for your patience as well, we know how frustrating waiting can be!

Valorada con 5 estrellas sobre 5

Fast and reliable for mistakes

I recieved the wrong products and emailed the team straight away and got a replacement sent to me with no extra charge. I would recommend this company. Will be buying more products through them.

3 de septiembre de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hey Skye, thank you for the kind words! We really appreciate it.

Valorada con 1 estrellas sobre 5

Ordered a led sticker and it is of poor…

Ordered a led sticker and it is of poor quality and they did offer to refund if shipped back on our own dime. Shipping would cost more then the product. I'm never seeing my money back but if I can convince one person not to buy from them then review was worth it.

11 de julio de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hi Kyle, we had a look through the correspondence and it looks like you were unhappy with the resolution and the brightness of the item.

We responded offering that if you ship it back to us, we are more than happy to send out something else of equal value and you mentioned that wouldn't work for you.

https://www.hardtunedstore.com/pages/returns

As per our returns page, we do not cover any shipping costs for change of mind and it would need to be returned at the cost of the customer. Since the product was not having any technical issues or could be claimed under warranty, we are unable to offer a replacement at no extra cost, and for us to organise a refund, we would need it returned back to us.

We also have clear photos and videos of exactly how the product looks to ensure that all of our customers are entirely aware of how it works and looks against windows and at night.

We thank you for your feedback and will be taking it into account for future discussions and we hope this clears up any confusion you had regarding our returns policy.

Valorada con 5 estrellas sobre 5

Nice products and excellent customer…

Nice products and excellent customer support. I would like to personally thank Bianca for her constant efforts regarding my packages and delivery. I'm really glad she was able to help me. Thanks again

19 de agosto de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hey Alexandre, thanks for the kind words! We will be sure to pass them on to Bianca.

Valorada con 5 estrellas sobre 5

Bianca was great

Bianca was great
She made everything very easy, listened and made sure my requests for the items were quickly passed on from me to the team before the items were shipped,
Very friendly and replied quickly to all my questions

25 de julio de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hey Luke, thanks for the kind words, we will be sure to pass them on to her!

Valorada con 5 estrellas sobre 5

Great team, Great company

I was looking for an affordable good red shoe and I'm glad I came across hardtuned. Not only is their customer support team very helpful but their products are great as well. Definitely size up from your true size though in regards to sneakers.

10 de julio de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hey there, thanks for the kind words, we really appreciate it!

Valorada con 1 estrellas sobre 5

AVOID AT ALL COSTS ***VERY POOR QUALITY***

Bought a variety of items from this company over a period of 8 months and found the quality of select items to be severely lacking.

most recently I received a Hard tuned Softshell jacket that had melted around the pocket areas and had random dirt patches and very poor stitching.

on a separate order I received the youth Supra MK4 Zip hoodie with the rear print applied by Stevie wonder its completely off centre over the shoulder seem somehow.

I tried to deal with Hard tuned Direct to which I received no response about the youth hoodie and an offer of money back for the jacket if I pay to ship it back to them from the UK at my own expense...

Very Very Poor Company to deal with AVOID which is a shame as the hats are nice....

7 de julio de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hi Kat, we're sorry to hear this feedback.

We had a look into this one and it looks like we've had some conversations previously regarding your issues and we asked for some photos to be sent through to us so we can arrange either a replacement or suitable resolution for you, but we never received anything.

We're still more than happy to come to a resolution for you, if you could please send through some photos of the issues you're seeing to sales@hardtunedstore.com our support team can work with you to ensure that you have the products you ordered and that you're happy with.

Thanks!

Valorada con 5 estrellas sobre 5

Good ol' fashion customer service

Second purchase from these guys, first was flawless.
Second order I received an item that was still functional, but had some minor faults on inspection. Genuinely expected some pushback when I emailed them with pictures to ask about return and replacement, but instead I received a very quick response from their sales team who reviewed, agreed, and arranged a replacement immediately.
Great products backed by great customer service!
And special thanks to Bianca from sales :-)

4 de julio de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hi Bree, thanks for the kind words and for your feedback! We will be sure to pass on your kind words to Bianca as well. Have a great day!

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service
The staff went above and beyond helping with an order.
This is my 4th or 5th order with Hardtuned and I will continue support time and time again!
Not to mention the quality of their products is great.

25 de junio de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hey there, thanks for taking the time to leave us a review! We appreciate it.

Valorada con 5 estrellas sobre 5

The real deal

The great thing they did was give me the real deal not some other place I bought one it was like 2 inches couldn't see it on the car glass or even read what was supposed to scroll across.

12 de junio de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hey Luis, thanks for the review! We appreciate it!

Valorada con 5 estrellas sobre 5

AWESOME STORE!

I have bought 2 pairs of trainers so far, Fuji 3 High tops and Fuji 2 low tops. I also have an order in for a set of the underglow for my MK3 Focus RS.

The quality of the products I have received so far is top notch! I haven't bought the trainers for wearing (they are too good to wear!!)

I have had to contact the store on 2 separate occasions for issues that I had created for myself, I ordered the wrong shoe size and I had forgotten to add an item to my basket. Bianca responded almost immediately on both occasions and she sorted my issues promptly.

This is a fantastic store and I look forward to seeing what new merchandise they add in the future.

I will be shopping here again 100%

12 de junio de 2024
Opinión espontánea
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Respuesta de Hardtuned

Hey David, thanks for the kind words. We appreciate the feedback!

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