Hardtuned Opiniones 

145
•
TrustScore: 3 sobre 5

3,1

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Worst experience ever. I placed my order on August 30th, and by September 4th, I still had no news, no order confirmation, nothing. So I decided to contact you to ask what was going on. I recei... Ver más

Valorada con 1 estrellas sobre 5

Absolut enttäuschend! Mein Paket ist nie angekommen, weil mein Name falsch geschrieben wurde – und das, obwohl ich ihn korrekt angegeben hatte. Nach unzähligen Nachrichten und drei Monaten Wartezeit h... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

MAJOR shipping issues including a likely theft during transit (probably due to branded packaging), but after almost 3 weeks it was ultimately made right by Hardtuned. I would recommend NOT going wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mi piace davvero tanto la striscia led con telecomando. Puoi sbizzarrirti e comunicare con gli altri automobilisti con essa. Purtroppo la mia ha avuto un piccolo problema, e l'assistenza (sempre dispo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

World famous for automotive apparel & accessories. We offer the best range of tees, hoodies, leggings, footwear, accessories and more. Daily shipping worldwide.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

145 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 40% de las opiniones negativas

Suele responder en menos de 24 horas

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3,1

Todas las opiniones

(145)

11 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Always happy to return

Great team, always friendly and helpful. And the quality of products is perfect as always. Will buy more items in the future

3 de enero de 2024
Opinión espontánea
Logotipo de Hardtuned

Respuesta de Hardtuned

Hey Jonas, thanks for your kind words, have a lovely rest of 2024!

Valorada con 5 estrellas sobre 5

Great company to buy from

Great company to buy from, very helpful when it comes to exchanging wrong shoe sizes. Will be buying from them for a while more.

18 de noviembre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey Jeremy, thanks for the feedback and the kind words, we will be sure to pass this on!

Valorada con 1 estrellas sobre 5

Bad business practice

I notices when they have a sale they increase their prices. I took a screen shot of something I was going to buy but decided to wait for a sale. When they finally had one that same item was increased from $85 to $150 and was "discounted" to $107.. it's bad business.

25 de diciembre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey Danny, we're sorry to hear this. Could you please send an email to sales@hardtunedstore.com with some photos of what you mean so we can have a look into this one for you?

Thanks.

Valorada con 5 estrellas sobre 5

Great customer service and very quick…

Great customer service and very quick reply. I’m very impressed about this company. The product I received had a fault. A great customer friendly solution was proposed in less than 24 hours. Product design is amazing for all JDM fan!

18 de diciembre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey Marc, thanks for the kind words and we appreciate the support!

Valorada con 5 estrellas sobre 5

A1 Service

Customer service was super helpful. Gets back to be within minutes. Will be back here shopping again.

20 de diciembre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey there, thanks for the feedback, we appreciate your support!

Valorada con 5 estrellas sobre 5

I wasnt sure my question was gonna be…

I wasnt sure my question was gonna be entertained since the product was purchased months ago, but they did. Overall great customer service

18 de diciembre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey Martin, thank you for your review! We hope you have a wonderful Christmas!

Valorada con 5 estrellas sobre 5

Hardtuned are amazing customer service!

Hardtuned are probably the best company to have provided great customer service as I needed to return an item that wasn’t the right fit. Even though the item was out of stock and I could get the size I wanted they gave me a few options in place of this. Made the transaction so easy and was a pleasure to deal with. Thanks for being such a great company!! X

20 de diciembre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey Lily, thanks for your kind words! We really appreciate it and hope you have a lovely Christmas!

Valorada con 5 estrellas sobre 5

I had some problems with one of the…

I had some problems with one of the jacket I bought, but the customer service was really helpful. Got an answer the same day that I reached out.

19 de diciembre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey there, thanks for your kind words! We really appreciate it :)

Valorada con 4 estrellas sobre 5

Feple e magliette

Ottime felpe e magliette, le uniche cose negative sono spedizione e la dogana, consiglio Hardtuned. Grazie di tutto

25 de noviembre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey Bonato, thanks for your kind words! We appreciate it

Valorada con 1 estrellas sobre 5

Horrible

Horrible, wanted an update on my order so i contacted customer service, they go on to say that they have lost my package?!?!??!?!?! two times already… very disappointed

17 de diciembre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hi Faith, we're sorry to hear this.

Originally, the package was returned to us due to an address inconsistency and we reached out to you regarding the returned package. We then posted out the replacement package and when you reached out to us regarding the second time we posted the package, we did some investigating and it came to our attention that the couriers had deemed it lost in transit. We do apologise for this inconvenience and we have since refunded you for the now sold out items in your order and organised a replacement package to be expressed shipped to you at no extra charge.

Due to the time of year, it's not uncommon for packages to get lost in transit and we do aim to come to resolution as quickly as we possibly can. As you originally sent the first email on a Saturday here for us, we responded on our next working day which is Monday and we came to an agreement together.

We do hope this clears up any confusion that has occurred.

Valorada con 5 estrellas sobre 5

Brilliant A+

Brilliant company to deal with.
I have bought from them about 6 times.
Everything's top quality, post is fast.
I agree, Bianca is amazing 😁
Will be purchasing again tomorrow!

15 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Easy to order off of the website. Exchange process was made incredibly smooth by Bianca's amazing customer service. It was my first time ordering from Hardtuned and I've had such a great experience! 10/10 would recommend.

10 de octubre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey there - thanks for the kind words! We will be sure to pass them on to Bianca :)

Valorada con 5 estrellas sobre 5

customer service review

My order got stuck in customs so I contacted your customer service team.
A member of your help team was a massive help and kept me up to date with everything that went on. They were incredibly friendly and very helpful. I definitely will be purchasing from Hardtuned again in the future

9 de octubre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey Christopher, thank you so much for the kind words! We appreciate you taking the time to leave a review!

Valorada con 5 estrellas sobre 5

Bianca went above and beyond

Bianca went above and beyond. She turned my bad experience into a good one. I thought hardtune would fob me off but Bianca didn't.

5*

25 de septiembre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey Waseem - thanks for the kind words! We will be sure to pass this on to Bianca.

Valorada con 5 estrellas sobre 5

When I received wrong item hat

Customer support 10 out of 10! I received wrong hat but they listened my issue and they resolved it to gave me correct one hat. I really appreciate it!

10 de septiembre de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey Ivan - thank you so much for the feedback and the kind words! We appreciate it

Valorada con 5 estrellas sobre 5

Helpful and friendly support team

Received a faulty product from a third party seller but Hardtuned were more than happy to help and sort out a replacement, even covering shipping costs. Support team was quick to reply and very friendly. Bianca was super helpful through the process!

17 de julio de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey there - thanks for the kind words! We really appreciate it!

Valorada con 5 estrellas sobre 5

Best Customer Service

Honestly the best customer service I've ever received.
Had an issue with the jacket I ordered so they sent a replacement straight away.
Bianca was exceptionally helpful, even going above and beyond to personally pack my order, ensuring there were no issues with the product.

100% recommend this company.

1 de agosto de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey Connor - thanks for the kind words!

Valorada con 5 estrellas sobre 5

I ordered to pairs of shoes and they…

I ordered to pairs of shoes and they are amazing. Great quality and worth every penny. The Fuji 2's were supposed to come with stickers but I got none. This was not a problem as the wonderful customer support resolved my issue in no time and sent me my stickers with no additional costs on my behalf.

If you're still on the fence with them, I get you, I live in Romania and the postage from AU to RO was huge, but I pulled the trigger nonetheless. I couldn't be more satisfied!

15 de agosto de 2023
Opinión espontánea
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Respuesta de Hardtuned

Hey there - thanks for the kind words! We really appreciate it :)

Valorada con 5 estrellas sobre 5

Quick and amazing service

Well it was amazing experience actually the person that contacted back to me about an order not being satisfactory replied very quickly and was beyond helpful, i am very happy with how things turned out.

16 de agosto de 2023
Opinión espontánea
Logotipo de Hardtuned

Respuesta de Hardtuned

Hey Kaleb - thanks for the review! We really appreciate the kind words :)

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