Hays Travel - Ashford Opiniones 

681
TrustScore: 5 sobre 5

4,9

3 County Square Shopping Centre, TN23 1YA Ashford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The lovely young lady was very helpful in helping us choose a lovely break away. As we had no idea what we were looking for, she kindly gave us lots of options, including our preferences, dates times... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely amazing customer service from Sandra in the Ashford branch, I’ve booked a holiday for me and my Son to go away December next year, she has kept me updated via emails or phone calls definite... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had a bit of a dilemma in that we knew what we wanted but was nervous to do the bookings online. So we ventured to visit Hays in Ashford and was lucky enough to be greeted by Tracy. Our experience... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful colleagues. Very attentive and knowledgeable. Went the extra mile to get the holiday that I wanted. Highly recommend booking through them

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 3 County Square Shopping Centre, TN23 1YA, Ashford, Reino Unido

  • 01233469609

4,9

Excelente

TrustScore: 5 sobre 5

681 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(681)

119.579 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent experience

The member of staff was very helpful throughout our search for our holiday. She as both patient and understanding for the requirements and budget we wanted. This was our first visit to Hays travel, and I can assure you it will not be our last. We have already told other people of our excellent experience.

6 de enero de 2026
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Respuesta de Hays Travel - Ashford

Hi Mr Lawrence, Thank you for taking the time to leave such a lovely review! I am glad I could help arrange this trip for you :) - Isabel

Valorada con 4 estrellas sobre 5

Exciting feeling

Sandra was pleasant, helpful, claim professional nothing was too much trouble it was lovely to see and speak to another human being the old school unusual in today’s society with online gadgets. Lovely to feel relaxed with no stress in evolved. Seeing someone in person in a travel agent makes it more exciting 😁👍🏻

11 de enero de 2026
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Respuesta de Hays Travel - Ashford

Hello Kim
Thank you for taking the time to leave us such a lovely review. I am pleased that you were happy with our service and that I was able to book your trip for you. I look forward to seeing you soon.
Take care
Sandra - Hays Travel Ashford

Valorada con 5 estrellas sobre 5

The staff in your shop in Ashford Kent…

The staff in your shop in Ashford Kent are amazing it was Sandra that looked after us and nothing was too much trouble very polite and a laugh which made us very relaxed.
Thankyou Hays Travel
Mrs A Hardy

8 de enero de 2026
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Respuesta de Hays Travel - Ashford

Hello Anne
Thank you for your lovely review and kinds words, it is very much appreciated. I am pleased that we were able to get this family holiday all booked for you. I look forward to seeing you soon.
Take care
Sandra - Hays Travel Ashford

Valorada con 5 estrellas sobre 5

Sandra made our booking for us & was…

Sandra made our booking for us & was very friendly & professional.Made our first experience booking with Hays travel a memorable one.

9 de enero de 2026
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Respuesta de Hays Travel - Ashford

Hello Angela
Thank you for taking the time to leave us a lovely review and for your kind words . It was my pleasure to be able to book this for you and I know that you will have a lovely time. I look forward to helping you with any future holiday plans.
Take care
Sandra - Hays Travel Ashford

Valorada con 5 estrellas sobre 5

Intelligent and competent service

Intelligent and competent service. Very thorough and friendly.

7 de enero de 2026
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Respuesta de Hays Travel - Ashford

Thank you for leaving a review and for booking with me, I am looking forward to hearing about it - Hollie

Valorada con 5 estrellas sobre 5

Hays Travel - Excellent Job!

We had been looking at the internet for three days trying to make up our minds but there is so much information we thought we would phone Hays Travel at Ashford and spoke to Isabel.
She invited us along for a chat and we made an appointment. Best thing we have done!!
She was knowledgeable, probed for all our wishes for a holiday and came up with a deal that we accepted there and then. She was not only helpful but pleasant and printed out all our documents (even our boarding passes out and back!!).

A great service so thank you Isabel and Hays travel for making life so much easier!!

2 de enero de 2026
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Respuesta de Hays Travel - Ashford

Hi Diane, Thank you for taking the time to leave me such a lovely review! I am glad I could assist you in confirming your holiday, and look forward to helping in the future :) - Isabel

Valorada con 1 estrellas sobre 5

Shocking customer service

Just went into my local Hays Travel in Ashford Kent, Ready to give them my money for a holiday , member of staff was more interested in the window display than selling me a holiday, other girl was sorting her make up, Gave the lady the hotel and date i wanted and no eye contact, no interest etc.

23 de diciembre de 2025
Opinión espontánea
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Respuesta de Hays Travel - Ashford

Thank you for your feedback, I am sorry to hear that on your visit to our branch you were unhappy with the service you received. Please do contact me on 01233 469609 and I will be happy to discuss this further with you and assist you with your holiday requirements.
Kind regards
Sandra - Hays Travel Ashford

Valorada con 5 estrellas sobre 5

Very helpful and friendly

Very helpful and friendly

21 de diciembre de 2025
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Respuesta de Hays Travel - Ashford

Thank you so much for your review, it was a pleasure to help you book your holiday. See you in the New Year,

Kind regards,

Anne-Louise

Valorada con 5 estrellas sobre 5

Hays Travel, simply the best.

All staff very polite, helpful and knowledgeable, making several helpful tips on how to improve our holiday experience.

12 de diciembre de 2025
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Respuesta de Hays Travel - Ashford

Thank you so much for taking the time to leave a lovely review. It was a pleasure to help you book your holiday. Have a lovely Christmas,

Kind regards,
Anne-Louise and all at Ashford Hays Travel

Valorada con 5 estrellas sobre 5

It was very easy to book

It was very easy to book. They were very helpful. always go to the store or phone them in Ashford.

20 de diciembre de 2025
Logotipo de Hays Travel - Ashford

Respuesta de Hays Travel - Ashford

Thank you so much for taking the time to leave a kind review. It was a pleasure to help you book your holiday today. Best wishes,

Anne-Louise

Valorada con 5 estrellas sobre 5

Another trip booked

Another trip booked. Sanem handled everything with care and made sure the details were right for us. We already have more plans lined up for next year and each booking so far has been reassuring.

10 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Dave

Great staff very professional and polite. Pleasure dealing with the Ashford branch.

12 de diciembre de 2025
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Respuesta de Hays Travel - Ashford

Hi, Thank you for taking the time to leave such a lovely review! - Ashford Branch :)

Valorada con 5 estrellas sobre 5

Our experience with Sandra super duper xx

Our experience with Sandra at hays was very enjoyable,Sandra made booking our bucket list holidays very very easy as she took all the stress out of it,lovely people especially Sandra,but we couldn’t imagine the rest of the staff would be any different xxx

30 de noviembre de 2025
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Respuesta de Hays Travel - Ashford

Thank you for taking the time to leave us such a lovely review and for your kind words. It was my pleasure to get these 2 bucket list trips booked for you for your special occasions.
(Thank you also for the coffee - much appreciated)
Take care
Sandra - Hays Travel Ashford

Valorada con 5 estrellas sobre 5

As usual

As usual, Hollie was brilliant! We found a fantastic deal for the family. Genuinely feels like it's about getting the most for the client, not the holiday company.

23 de noviembre de 2025
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Respuesta de Hays Travel - Ashford

Thank you so much for leaving us a lovely review :) Hays Travel Ashford

Valorada con 5 estrellas sobre 5

I find it's so easy to come into the…

I find it's so easy to come into the shop &your staff to help they answered question I asked I went on a cruise last year & I did this myself which was hard
Very helpful

29 de noviembre de 2025
Logotipo de Hays Travel - Ashford

Respuesta de Hays Travel - Ashford

Hi, Thank you for taking the time to leave us such a lovely review :) - Ashford Branch

Valorada con 5 estrellas sobre 5

Very helpful and felt very relaxed…

Very helpful and felt very relaxed booking our trip

30 de noviembre de 2025
Logotipo de Hays Travel - Ashford

Respuesta de Hays Travel - Ashford

Hi Anne, Thank you for taking the time to leave such a lovely review - Ashford Branch :)

Valorada con 3 estrellas sobre 5

When entering the branch the member off…

When entering the branch the member off staff was not very welcoming almost it was to much to help us

28 de noviembre de 2025
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Respuesta de Hays Travel - Ashford

Thank you for your feedback, we will in touch to discuss your comments - Hays Travel Ashford

Valorada con 5 estrellas sobre 5

Holiday Booking at Hays

The last few holidays that we have booked we have asked for Isabel ( Ashford Branch ) She is very competent , patient and informative. She works hard to get a holiday that suits all our requirementsand is very pleasant to deal with . We a have confidence that she will do the best for us whether its a small or large request . She also answers promptly if we have a query .

18 de noviembre de 2025
Logotipo de Hays Travel - Ashford

Respuesta de Hays Travel - Ashford

Hi Isabelle, Thank you for taking the time to leave me such a kind review! I am grateful for your continuous support and look forward to helping you again in the future! - Isabel :)

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