Gabrielle sorted my holiday package right down to car parking, Seaview, pre booked seats and transport...i felt at ease...very polite and confident in her job ...situated in a nice area and beautiful... Ver más
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Consulta las opiniones de los clientes
Very pleased with our visit yesterday to book a trip to Copenhagen. The lady we saw was extremely helpful and went the extra mile by checking out the distance of each hotel to the Christmas Markets a... Ver más
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The lady who attended to us was very pleasant, we paid the balance on our holiday, she said they would be in touch when the tickets arrived, we were only in the shop 10 mins.
The lovely young lady, who was an apprentice, was very accommodating and polite . She weng above and beyond to help us in our quest for tge holuday we wanted. I cannot praise her enough. I hope you ma... Ver más
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Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
88 Newgate Street, DL14 7EQ, Bishop Auckland, Reino Unido
- 01388 663777
5,0
Excelente
2 mil opiniones
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Review
We were greeted as soon as we walked in. The staff were really friendly and helpful.
16 de agosto de 2026
Helpful and knowledgeable staff member.
25 de agosto de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Helped us pick an adult only hotell…
Helped us pick an adult only hotell verry informative friendly well done well
25 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your consultant Amy. I will make sure to pass your kind words onto her and we hope you have an amazing time away - Jess :)
Becca did a great job at finding us a…
Becca did a great job at finding us a holiday that fits around our requirements, and gave us multiple options to choose from, all whilst being super friendly and welcoming.
23 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you so much for your amazing review on your consultant Becca. We are so glad to hear about your wonderful experience in branch and that she listened to your requirements and provided you with suitable options. We hope you have the best time away! - Jess :)
Gabrielle sorted my holiday package…
Gabrielle sorted my holiday package right down to car parking, Seaview, pre booked seats and transport...i felt at ease...very polite and confident in her job ...situated in a nice area and beautiful inside..spacious.
25 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you so much for your amazing review on your consultant Gabrielle. We are so glad to hear about your wonderful experience in branch and we hope you have the best time away! - Jess :)
Jess was so lovely
Jess was so lovely, friendly and efficient. She listened carefully to our choice of destination and hotel. She found the perfect package for us. Thankyou!
24 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you so much for your lovely review. It was an absolute pleasure to help you book your amazing holiday and it was lovely to meet the both of you. I hope you both have the best time away! - Jess :)
Very efficient travel agent.
The lady who attended to us was very pleasant, we paid the balance on our holiday, she said they would be in touch when the tickets arrived, we were only in the shop 10 mins.
16 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thankyou so much for your review and for booking your trip away with us! I will be sure to pass this over to Gabrielle. We hope you have a lovely time away! - Amy
Rebbca is always a great help very good…
Rebbca is always a great help very good at her job
16 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you so much for your lovely review, so glad we could find you what you wanted, hope you have a lovely time :)
As always Becca goes above and beyond…
As always Becca goes above and beyond ....
22 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you so much for your lovely review for Becca :)
Another great holiday booked at hays…
Another great holiday booked at hays travel at a reasonable price. Special thanks to Becca for fixing me up.
21 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your travel consultant Becca, I will make sure to pass your amazing comments onto her. We hope you have the best time away - Jess :)
Malta here we come
We were very well looked after our experience was very relaxed and the lady that dealt with us was very knowledgeable and nothing was to much bother she was a very nice person.
21 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Hi Joan
Thank you so much for your kind words about Amy. I'm so glad to hear that you had such a positive experience when you were booking your holiday to Malta, and I'm sure that you are going to have an amazing ttime.
Thanks, Becca
Great service
Great service. Becca had so much patience when the hotel I wanted was fully booked. She looked through lots of hotels and found a one so much better than the one I'd picked . Also changed the day we fly as it was so much cheaper. Thanks Becca
18 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you so much for the lovely review Michelle :) I'm sure that you're both going to have a fab time in Majorca. Can't wait to hear about it when you're back. Thanks, Becca
We always use Hayes staff are always…
We always use Hayes staff are always welcoming friendly and very helpful.
Booked my next holiday with Chloe yesterday 17th very nice young lady
18 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Aww thank you so much for leaving this kind review, I am so glad we managed to get you sorted and I know you will have the most amazing time. Thank you again, Chloe :)
Very helpful as always and all was good…
Very helpful as always and all was good service the girls are great
16 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you so much for your lovely review, so glad we could find you what you wanted, hope you have a lovely time. Sophie
Very pleased with our visit yesterday …
Very pleased with our visit yesterday to book a trip to Copenhagen. The lady we saw was extremely helpful and went the extra mile by checking out the distance of each hotel to the Christmas Markets and looking for places to eat around the hotels. She was also able to match the online price.
16 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Aww thank you so much for this lovely review, it was a pleasure to serve you and I know you are going to have the most amazing time in Copenhagen. The markets will be the best, can't wait to hear all about it. Thank you again, Chloe x
Jess was brilliant so accommodating
Jess was brilliant so accommodating, listened and did what we wanted .. 5* service from Jess as always 😘
15 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you for leaving such a lovely review for Jess, I will pass this onto her when she is next in Branch! We hope you have a lovely time away.
Thanks, Gabrielle :)
Great Holiday Service
Ellie was friendly, knowledgeable, and built a great report with us. We really enjoyed the consultation and got a brilliant deal.
13 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your travel consultant Ellie, I will make sure to forward this on to her and we are so glad to hear she got you a brilliant deal. We hope you have the best time away! - Jess :)
Respuesta de Hays Travel - Bishop Auckland
Thank you for taking the time to leave a lovely review, we are so glad that Lily was able to get you sorted and we hope you have an amazing holiday ! - Francesca :)
Jess was really good
Jess was really good, very helpful, very informative, professional and friendly could not of asked for a better assistant
11 de agosto de 2026
Respuesta de Hays Travel - Bishop Auckland
Thank you for taking the time to leave a lovely review for Jess, I will pass this on to her. We hope to see you again soon! Thanks - Chloe :)
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