Hays Travel - Consett Opiniones 

1526
TrustScore: 5 sobre 5

4,9

4 Middle Street, DH8 5QJ Consett, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Despite the office staff being extremely busy trying to accommodate hundreds of enquiries for Europa league packages to watch Sunderland in Milan ,they were first rate and went beyond expectations... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1526)

118.033 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

As per usual

As per usual, always helpful, nothing is a bother. Always feel that the staff are genuinely trying their best to give you the best experience when booking a holiday. Most of all it's the feeling of a very friendly environment serving the local community.

15 de abril de 2026
Valorada con 5 estrellas sobre 5

Helpful and friendly

Very helpful and caring.As I am a solo traveler I was listened to and helped get the most of what I wanted for my forth coming holiday.Everytthing was booked for me,seats on plane,extra luggage the staff were so helpful and friendly

8 de abril de 2026
Logotipo de Hays Travel - Consett

Respuesta de Hays Travel - Consett

Thankyou for the lovely review it was a pleasure to book your holiday. If you require any further help please let me know. Thanks Amanda

Valorada con 5 estrellas sobre 5

Friendly and efficient service

Friendly and efficient service

11 de abril de 2026
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Respuesta de Hays Travel - Consett

Hi Janette ,

We appreciate your kind words; we are so glad you found our service helpful and quick!

Kind regards
Hays Travel Consett
Katelyn

Valorada con 4 estrellas sobre 5

Nearly everything was explained to you…

Nearly everything was explained to you but if questions were not asked you weren’t told about it and why do they put times on on the car parking days

3 de abril de 2026
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Respuesta de Hays Travel - Consett

Hi :) thank you so much for your review. Just to clarify Newcastle Airport do require times to book the car in their car park. I can see that you took advantage of our exclusive car parking discount, this can only be booked at Hays Travel so that's great :) We are open 7 days a week so please let us know if there is anything at all you are unsure about. We will be in touch as soon as tickets are ready for collection - Thanks again Amanda, Branch Manager.

Valorada con 5 estrellas sobre 5

The experience and staff were great

The experience was great all the staff accommodated to my needs and wishes and were very helpful, I am booking from London and the staff (Juan) was helpful in giving me ideas on different and affordable ways to get down the Heathrow, overall experience was great will definitely book with Hays again.

10 de abril de 2026
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Respuesta de Hays Travel - Consett

Thank you for lovely feedback, hope you have an amazing time! Many Thanks Joanne

Valorada con 5 estrellas sobre 5

Great Service

Cant thank Amanda and the girls enough for helping us book our dream honeymoon yesterday! Amanda was so helpful and patient and really went above and beyond to answer all of our questions and requests to make sure everything was perfect for us

8 de abril de 2026
Logotipo de Hays Travel - Consett

Respuesta de Hays Travel - Consett

Thank you for the lovely feedback, it was a pleasure to get you booked. Many Thanks Amanda

Valorada con 5 estrellas sobre 5

Great service

Always efficient, friendly and knowledgable staff . Nothing is a problem and we never feel rushed making our holiday choice. We always use Hays as we know we can rely on them to get us a great deal and a lovely holiday.

5 de abril de 2026
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Respuesta de Hays Travel - Consett

Thankyou for the lovely feedback as always it is a pleasure to book your holidays. If you require any more assistance please let me know. Thanks Amanda

Valorada con 4 estrellas sobre 5

Lady i spoke to was very helpful

Lady i spoke to was very helpful

4 de abril de 2026
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Respuesta de Hays Travel - Consett

Thank you so much for your kind words and review :) I am sure you will have a fantastic time in Malta. I will be in touch as soon as I have all your tickets for you. Let me know how I can make this 5*'s for next time - Thanks again, Morgan

Valorada con 5 estrellas sobre 5

Lovely friendly staff

Lovely friendly staff. Been booking with them for years

3 de abril de 2026
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Respuesta de Hays Travel - Consett

Thank you so much for taking the time to leave us such a great review. Its always a pleasure getting you booked on your amazing holidays. It wont be long now now until your tickets are here, I will call as soon as I have them - Many thanks Margaret

Valorada con 5 estrellas sobre 5

Love hays travel!

I dealt with Amanda, both online and over the telephone. She was very friendly, knowledgeable and had no problem sneering any questions I had, she also priced up a separate booking for me at the same time. Booked straight away! I always recommend hays travel, I feel you can’t get better value anywhere else. She informed me of the discounts we could get and told me exactly what to expect when it came to paying for the holiday.

2 de abril de 2026
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Respuesta de Hays Travel - Consett

We're happy to hear that you found our team member friendly and knowledgeable while booking your holiday. It's great to know that you feel you can't get better value anywhere else and would recommend us. Thank you for your positive feedback!

Kind regards
Hays Travel
Amanda

Valorada con 5 estrellas sobre 5

Malaga girls trip…

Amanda was very helpful and friendly and provided us with all the information we needed to arrange our girls trip.

2 de abril de 2026
Logotipo de Hays Travel - Consett

Respuesta de Hays Travel - Consett

Thankyou so much, We appreciate your kind words! We're so pleased to hear that our team provided you with the information needed for your girls trip. If you need any assistance in the meantime, please do not hesitate to contact us.

Kind regards
Hays Travel
Amanda

Valorada con 5 estrellas sobre 5

Excellent- friendly and knowledgeable

Excellent- friendly and knowledgeable

2 de abril de 2026
Logotipo de Hays Travel - Consett

Respuesta de Hays Travel - Consett

We appreciate you sharing your experience with us. We are so glad you found our team helpful and friendly.

Kind regards
Hays Travel
Alison

Valorada con 5 estrellas sobre 5

Great booking experience as always..

The staff in the Consett branch are always so helpful and have a smile on their face when you walk through the door. Mia helped us book a holiday in a resort that had been recommended to us by a friend. She helped us make an informed decision about our hotel choice and additional information about the resort. Great customer service as always which is why we always go back.

23 de marzo de 2026
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Respuesta de Hays Travel - Consett

Thank you for taking the time to leave such lovely feedback, it was a pleasure booking your holiday, Many Thanks Mia

Valorada con 5 estrellas sobre 5
Logotipo de Hays Travel - Consett

Respuesta de Hays Travel - Consett

We appreciate you sharing your positive experience with our service, I was pleasured to get you booked in one of your favorites. Let me kn ow if we can be any assistance in the meantime - Many thanks Alison.

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