We spent absolutely ages in your Gyle branch trying to find a holiday perfect for us, last minute. Your consultant, Liam, was beyond patient and extremely knowledgeable and very quickly grasped what... Ver más
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Consulta las opiniones de los clientes
As usual, staff very friendly and efficient. This is our third holiday, this year and each time have had a different assistant. Each one as good as the other.
Really friendly staff who made us completely welcome went out their way to organise the holiday for us and even stay beyond closing time to be able to complete the booking. Skye was so friendly and pr... Ver más
La empresa ha respondido
Great customer service 5 ladies of a certain age not sure where we were going. Skye searched and found us a holiday which we were all happy with. Very welcoming and patient with us. As we had booked... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
The Gyle Shopping Centre, EH12 9JR, The Gyle, Reino Unido
- 01315163723
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Liam took his time with us so we can…
Liam took his time with us so we can pick the right hotel and country.
We went to Malaga to Fuengirolla it was great. The only problem was that the airport must have been about 2-3 miles long. Im glad I got assist as I would never have been able to walk that. Otherwise brilliant thanks Liam xxxxx
Brasil trip booking
Great welcome!
Joan was very profissional.
She was paciente, friendly and very happy to help. Excellent support for the 2 days I’ve been there for some enquiries.
Fantastic service!
🥰
The sales person was very helpful
We were very happy with our experience…
We were very happy with our experience with Emma who was very
Good and helpful the whole booking procedure was very good
The service I received from Emma at the…
The service I received from Emma at the gyle was absolutely brilliant was very patient with me as I kept changing my mind about my upcoming trip
Nothing was too much for her
The lovely nature of the service very…
The lovely nature of the service very helpful nothing was to much .
Sorry I can't remember the young…
Sorry I can't remember the young woman's name, but she was very helpful and got our holiday booked without a problem. She was friendly, helpful and efficient. There were 3 elderly ladies in front of us who hadn't been abroad for many years and she was kind and patient with them, talking them through all the steps. Worth mentioning too that the woman at the foreign exchange counter was also extremely good with these ladies and helped them get their spending money organised, nothing was a bother. Hays at the Gyle is a great place to book your holidays!
The travel sales assistant (Joan) was…
The travel sales assistant (Joan) was very helpful and patient when we were looking for a destination to meet our budget and resort preferences, she was very thorough in her search to which we were both delighted she found what we were looking for.
We had a very Professional young lady…
We had a very Professional young lady who was very nice and took her time to explain about our holiday after we purchased the total paid and she was rather patient in booking the holiday we chose so thanks to your lovely Staff called Skye thanks from Divinia Borthwick
The boy who served me was excellent and…
The boy who served me was excellent and really helped me .
This was at The Gyle in Edinburgh .
Joan was amazing once again
Joan was amazing once again . It's a joy booking holidays @ your store.
Emma was so helpful when booking our…
Emma was so helpful when booking our holiday, she knew her job and sorted everything out very professionally. I would recommend them anytime.
Always get very good service from…
Always get very good service from Joan, who knows what holidays we like
Had my friend with me and she needed to…
Had my friend with me and she needed to see the bigger picture and Joan help with that
Excellent customer care without pressure
Liam the travel agent was excellent at showing me options for a holiday within my budget. Eventually he got me organised and I am pleased with my holiday choice
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I have always found Hays Travel great
I have always found Hays Travel great. Your colleague Joan was very helpul. Even although I am going back to the same place and hotel for the third time she told us a few things about the surrounding areas which I haven't tried yet but will do this time.

Respuesta de Hays Travel - The Gyle
Very professional experience
Emma understood exactly what our requirements were and dealt with us in a very easy conversational way. First rate!!!
We came away completely satisfied that we were in very safe hands.
We have dealt with Emma before and always been well looked after.

Respuesta de Hays Travel - The Gyle
The sales agent Joan was amazing
The sales agent Joan was amazing. She was kind to apply discount which was great. She spend almost two hours to found me the best price and best location for me.

Respuesta de Hays Travel - The Gyle
Solo holiday
As this was my first solo holiday abroad, I found Joan very helpful and informative in finding a holiday that suited my needs. The whole experience was excellent and am looking forward to my holiday.

Respuesta de Hays Travel - The Gyle
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