HBH Woolacotts Opiniones 

219
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Can I give Woolacotts a six? Outstanding and professional service from Ollie and Kei for their knowledge and helping us overcome difficulties with our experience with RM and Hotpoint (now Beko). Exce... Ver más

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Valorada con 5 estrellas sobre 5

Taking the time to write this review because the whole Woolacotts shopping experience really deserves it. The range and quality of products is amazing but the people who work there take Woolaco... Ver más

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Valorada con 5 estrellas sobre 5

Fab service from the St Austell branch! The gent who helped me choose my new hob was brilliant and highly informative. When the first hob I bought didn’t fit, Woolacotts quickly arranged a replacement... Ver más

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Valorada con 5 estrellas sobre 5

Five stars just on placing the order. Immeadiate phone call to ensure I had realised that this is an ex-display model and very helpful service over the delivery. Well liked and trusted local supplier.... Ver más

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Información sobre la empresa

  1. Tienda de electrodomésticos
  2. Servicio de reparación de electrodomésticos

Escrito por la empresa

HBH Woolacotts is Cornwall and Devon's premier independent electrical retailer, specialising in household appliances, TV, home entertainment and hi-fi. With 50 years experience in the sector, we're the local electrical experts you can rely on, whether in-store at one of our nine shops, by phone or online. We offer free delivery across Cornwall and Devon, unparalleled aftersales support, knowledgeable sales assistants and a reputation you can trust. And with a qualified service department offering repairs to white goods, TVs and more, we can help get you back up and running if you do encounter issues. We're also qualified service agents for a large number of the brands we stock, so we can be your one stop shop for all of your electrical appliance needs.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

219 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,8

Todas las opiniones

(219)

67 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic customer service

I had to return an item today as it was faulty and honestly I cannot fault the amazing customer service.

I walked away with a brand new replacement.

Also, the store was exceptionally clean.

19 de julio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

We're sorry to hear that you had an issue with a faulty appliance, but delighted to hear that the team resolved it so quickly for you.

Valorada con 5 estrellas sobre 5

Just had a new tumble dryer installed

Just had a new tumble dryer installed. Very good price and very good delivery team/ installers. Very highly recommended

18 de julio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave a review - we're delighted to have been able to help!

Valorada con 5 estrellas sobre 5

Great experience today and really…

Great experience today and really helpful staff - found exactly what I wanted and will be delivered on Tuesday. Happy customer. :)

18 de julio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you - we're glad we could help!

Valorada con 5 estrellas sobre 5

Fantastic service from all.

Fantastic service from Tracy in store, knowledgeable & helpful as we were buying an oven. Great team came to install & demonstrate. Polite, tidy & helpful.
Can't recommend the company enough.

16 de julio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave a review. We're delighted to hear that you were pleased with the service you received both in store and from our delivery team. We look forward to being able to help again in future!

Valorada con 5 estrellas sobre 5

Heatwave nightmare!

My fridge freezer broke down on a Sunday night when we had a heatwave. I phoned first thing on Monday. They fitted in an extra appointment so the engineer came the same day - as his last call. He needed to order a part, so I phoned on Tuesday morning to ask if they might have a fridge I could borrow. This arrived the same day. Then when the part arrived, I'd already been given a provisional date in the hope that my part arrived on time. My engineer rang and made me his first call of the day and I'm just waiting for it to cool down before I get my frozen food back from friends. A truly excellent service.

16 de julio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you so much for taking the time to leave a review. We're delighted to hear that the whole team were able to make the whole process as stress-free as possible.

Valorada con 5 estrellas sobre 5

Great Service

Very helpful, knowledgable, helpful and prepared to spend time choosing the correct product. Thank you Shay . Also the delivery team whose names we have forgotten were professional and really helpful. So in all a really positive experience and we would have no hesitation in recommending or using our local electrical firm for any further appliances.

9 de junio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave a review. We're delighted to hear that Shay took the time to understand your requirements and ensure that you received the best product to suit your needs, and that the delivery team provided such a helpful, professional experience.

Valorada con 5 estrellas sobre 5

Excellent knowledge and service

Having looked on line at TVs I thought I’d check out Woolacotts. So pleased I did that. I have made my choice with the help of Vicky. Her advice and knowledge helped me decide on my purchase. The delivery and set up charges are reasonable and they deliver tomorrow.

5 de julio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave a review. We're always delighted to hear when the team have delivered the level of service our customers have come to expect from us. We hope you're happy with your new TV!

Valorada con 5 estrellas sobre 5

Company go out of their way to give the best advice

Company go out of their way to find the best solution to difficult situations. Customer needs fully investigated before suggestions. Expert and helpful delivery team.

25 de junio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave a review. We always aim to ensure that we fully understand your requirement before recommending products, so we can be sure that you purchase the best fit for your needs. Thank you for your custom.

Valorada con 5 estrellas sobre 5

HBS Woolacotts - Great Service, Keen Prices & Quality Products

Quite frankly I had given up using the local electric appliance shops as my experience of them was generally very poor. They rarely knew anything about their products and their prices could always be beaten. For the last few years I have almost exclusively bought online, especially living in Cornwall.
However, after being seriously frustrated over the online purchase of a combination microwave, I discovered HBH Woolacotts.
They have turned out to be a Godsend.
They were the only supplier who not only advertised the particular product I wanted but actually had it in stock without a shift in model numbers to sell a different item. The staff were very knowledgeable about the product, willing to provide free next-day delivery in Devon and Cornwall and their price couldn't be beaten.
A business I had never heard of with several branches local to me with fantastic service and prices. What more could I ask for?
This company will be my first port of call for any further electrical appliances I am in search of.
Thank you for your service and for putting my faith back into local business. Thanks Jim at Bodmin branch.

16 de junio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave a review regarding your recent purchase via our Bodmin store. We're delighted to hear that you were pleased with the service you received from Jim and our team and we look forward to seeing you in store in the future! We'll ensure that your kind feedback is passed on to Jim.

Valorada con 5 estrellas sobre 5

First rate white goods supplier

From first contact, through delivery, to receipt of the product we ordered plus resolving a small problem, this company has acted efficiently, professionally and personably. Would use again and definitely recommend as a potential supplier to anyone looking for white goods.

6 de junio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave a review. We're delighted to hear that the team have managed to deliver the level of customer service we hope our customers have come to expect from us. We look forward to being able to assist in future.

Valorada con 5 estrellas sobre 5

Fantastic service from start to finish

Fantastic service from start to finish! The entire process took less than 24 hours, from receiving expert advice, placing the order, to having my new dishwasher delivered and professionally installed. It's rare to find a company that combines such speed with outstanding customer service.

10 de junio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you so much for taking the time to leave a review. We're delighted to hear that you were pleased with the service you received both in store and from our delivery team and we hope to see you in store again in future!

Valorada con 3 estrellas sobre 5

Very pushy sales approach.

Went into the plymouth store at the weekend to have a look at TVs due to ours not working suddenly and I know from previous visits that the shop has a great range on show.
The sales person seemed quite knowledgable at first but soon showed himself as just a very pushy saleman.
Tried to tell me it wasn't worth having my current TV repaired, something else would only go wrong with it. When he thought he had on on the hook, he then tried to say that we would need a new bracket because of metal fatigue on our current one.
It's a real shame because the shop is much nicer than the usual big currys, but this type of sales approach has put me off going there again.

6 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely brilliant service they price…

Absolutely brilliant service they price matched an item that currys refused to becuase It didnt meet identical terms and conditons even tho another companies terms and conditions were much better than currys own AWKWARD!!
Spoke to a guy called Joe at HBH who gave us all the relevant information and was just very helpful and professional. Will come to HBH for all electrical items in the future without a doubt
Buh shout at too HBH Woolacotts Plympton

6 de junio de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave a review. We're delighed to hear that Joe was able to arrange the price match for you, and we look forward to being able to assist further in future!

Valorada con 5 estrellas sobre 5

Went to Wollacotts in Barnstaple

Went to Wollacotts superstore in Barnstaple Bank holiday Monday, lovely air conditioning needed in the store needed for the hot weather we have been having. Spoke to. A member of staff called Matt, very knowledgeable and helpful, brought a fan, also a pair of Sonos headphones. Very pleased with the overall service from start to finish, would recommend Woollcott’s highly

25 de mayo de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for your kind feedback - we're delighted to hear that you liked our superstore, especially the air conditioning. We look forward to seeing you in store again in future!

Valorada con 5 estrellas sobre 5

Bodmin store

Bodmin store. Staff are friendly and knowledgeable

22 de mayo de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you!

Valorada con 5 estrellas sobre 5

Ordered and delivered &fitted next day

Ordered and delivered &fitted next day, fitter’s Adam @ Nick were very polite and helpful removed the old Oven and installed the New Oven cleaned up gave a demo couldn’t have been better

19 de mayo de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you - we're always delighted to hear when our teams have delivered the service our customers have come to expect from us!

Valorada con 5 estrellas sobre 5

Staff were great don’t hassle you they …

Staff were great don’t hassle you they help you when you need them . They are very informative and nothing to much trouble Joseph was so patient with us as we could not make our mind up but he was great . I would not go anywhere else now .

9 de mayo de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you for taking the time to leave a review. We're delighted to hear that you've been pleased with the service you've received from the team and we look forward to being able to assist further in future!

Valorada con 5 estrellas sobre 5

Probably the best electrical goods company in the country.

As always the tireless support from Woolacotts is amazing. We bought a uk made washing machine 20 months ago. It turned out not to be a good buy. There were problems from 3 months in. The engineers (who are kindness itself)have visited several times trying to sort out several problems. They arrived promptly, worked on the machine either at my home or took it back to their workshop. I feel that they truly could have tried no harder. The main problem being that the spin mechanism left cotton item too wet to go straight into the tumble dryer.
Eventually the manufacturer bought the remainder of the warranty from me. The support from Woolacotts staff, I through this process was outstanding.
That continued with buying a replacement machine, the young lady who advised on the choice of machine was knowable and kept me update on the delivery date.
Then, the two gentleman who delivered it to the house were exceedingly good. They were kind, very competent and helpful. Within a short time the machine was fully functional and the old one taken away!
I really doubt that there is a better company selling electrical good anywhere in the country. I would also add that this attitude comes through from senior management down to all their employees.

1 de mayo de 2026
Opinión espontánea
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Respuesta de HBH Woolacotts

Thank you so much for taking the time to leave such lovely feedback. We're delighted to hear that you've been pleased with the service you've received and we look forward to assisting further in the future!

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