HBH Woolacotts Opiniones 

We always use Woolacotts as they are so reliable. They removed and installed our new washing machine
with the minimum of fuss. The youngest of the two was one of the politest young man I’ve seen in a long time and explained everything very well and even offered to move furniture back which we had moved for easy access.

Always a great experience in the Wadebridge branch. Our go to for white goods tvs etc. Thank you so much Matt and Corrina for all your help and advice.

I've always used this store to buy anything electrical and always recommend woolacotts to friends. Sadly on this occasion I am so disappointed with the customer service. I bought a washing machine and tumble dryer at the new Barnstaple store on the day it opened. The washing machine was delivered and installed the following week but the tumble dryer wasn't in stock at the time and I was informed that I'd get a call when it was and to arrange a delivery day. But I didn't get advance notice just a call yesterday from the delivery guys saying they would be with me between 2 and 5!..... I said this was not convenient and they said the store would contact me to arrange a new date. I've rung the store as I haven't been contacted only to be told it was going to be delivered tomorrow!!!!!! You really do need to agree this with the customer beforehand.....this day is not convenient....so now I've just agreed a new delivery day of next Thursday..... I need a morning delivery but apparently I can't request this as the route is decided by the delivery team on the day....so until I get that call next Thursday to find out what slot they assign to my delivery I can't be sure I'll get the delivery. I would also add that a friend bought a TV from woolacotts not so long ago and she requested a first delivery of the day with no problem...... I feel very let down by a company that I usually can rely upon.
UPDATE...I have just been called by the Barnstaple store manager....thank you Mike I very much appreciate your prompt intervention to resolve the delivery of the outstanding appliance to my satisfaction. Once again Woolacotts have come up trumps......my faith in using Woolacotts has been fully restored and I look forward to using your company in the future. So thank you again....kind regards

Amazing new store my wife does not like going shopping for anything but this changed her mind
Dedicated tv rooms where you can see all of the tvs and no hard sales tactics,Matt the sales man was extremely helpful and knowledgeable about the products and spent nearly half an hour talking and showing us the products,I wish every store was like ,Very good price cheapest anywhere and they offer a price match if you find it cheaper ,we did order a few days later and had it delivered and installed another excellent sevice I highly recommend this company thank you all not forgetting the MD Martin

*** Updated***
We purchased a £3000 LG Fridge Freezer, and added the HBH Woollcott 5 Year Warranty which we were assured was well worth the £225 and would be better than the standard manufacturer warranty, etc.

Well low and behold, after 4 years our Freezer has packed up overnight and defrosted all of our frozen goods. I called the local branch, Liskeard, who after checking informed me that they couldn't come out until the 19th - 18 days time. They did offer a small freezer on loan, unfortunately we are in the process of moving house.. This is just not practical.

After our initial disappointment in this we were telephoned by Martin from head office and explained why there was a delay and that he would ensure that as we had a faulty fridge freezer we would be prioritised.

We very quickly (within a couple of days) visited by one of their engineers who condemned the unit due to a faulty compressor. The Liskeard branch then immediately arranged for a loan unit to come out which arrived that afternoon. Not an ideal situation as we are in the process of moving but we desperately needed some sort of fridge at least!

As the LG unit had failed and was deemed a write off, HBH gave us the full invoice price against a new unit. We opted for a Fisher and Paykel unit as that was the closest to the original price.

Due to the fantastic service we received, we opted to put the small amount left over towards a new top of the range Sony Bravia and some other kitchen bits.

As the service was so good from Tracy, we have since purchased a top of the range Sonos sound system and some other stuff too.

What began as a bit of a nightmare ended up with us receiving superb customer service, some favourable pricing and some good repeat business for Tracy and the team at Liskeard.

They are now our "go to" electronics and appliances supplier and we look forward to future purchases from them.

We always turn to Woolacotts because their customer service is outstanding, especially their aftercare. They even matched the best price I found elsewhere, their delivery was prompt, and the delivery person was polite and knowledgeable. The product was perfect—shopping here always feels effortless and reassuring.

We recently had a full kitchen installed, including appliances that were supplied and paid for in full as part of the package.

After installation, we contacted this company directly to upgrade the extractor fan. During that initial conversation, they acknowledged that the kitchen company (their customer) hadn’t paid their invoice but reassured us it was just an internal matter on their end, and that we could likely just pay the difference for the upgraded model.

A week passed with no update, so we followed up. That’s when the tone shifted. They informed us that they were now struggling to contact the kitchen supplier, there was a significant outstanding debt, and they were considering retrieving appliances from our home to recover their losses. They even suggested that collecting the current extractor fan would help them recoup around £500 from what they were owed.

This is deeply concerning. We have no contract with them and have already paid in full for everything as part of our kitchen installation.

Trying to resolve a supplier debt by involving the end customer—who has no legal relationship with them—is not acceptable. It’s disappointing that what began as a simple product upgrade turned into a conversation about removing goods from our home.

Just a heads-up to others: if you’re having appliances supplied through a kitchen installer, and they’re sourcing from this company, make sure you know exactly who’s responsible for what—because if your installer fails to pay, you may get dragged into something you have nothing to do with.

Update: Thank you for your reply.

To clarify – we did not choose HBH Woolacotts as a supplier. We contracted and paid Wilson Fink in full for a complete kitchen package, including appliances. We have no contract with HBH Woolacotts.

We appreciate that Wilson Fink’s insolvency has left you with an unpaid invoice, but that is a matter between you and them. It is not appropriate to suggest that we are at fault for their financial situation or to involve us in your efforts to recoup that debt.

We were only in contact with HBH Woolacotts to arrange an extractor fan upgrade, not because we tried to bypass our kitchen supplier. We remain willing to discuss the extractor upgrade separately, but our position on the appliances we’ve already paid for in full is unchanged.

As always we were well pleased eith Wadebridge (Crina) and St Austel ( Victoria) shop assistants. Theyreflectwell the companys goals to schieve great satisfcion in all service and price. The removsl and replacement of our kichen hob wenttinely and smoothly..... Robin and Tom also represent Woolacotts well

First class service despite end of day by Jon. Ordered on line and delivered with a smile the next day 👍🏼👍🏼

I always use HBH Woolacotts in Plymouth for all my electrical appliances.
Delivery is spot on, always quick, with brilliant communication.
The last purchase I made was a freezer, which Sean & Phil dropped off. Excellent service
What's more, is the fact that delivery is free!
Happy customer.
Chris Fisher

Fantastic service. I have regularly bought white goods/electrical appliances from woolacotts and have always found them to be easily available, helpful, informative and friendly. The delivery is really easy and the delivery guys are the friendliest most helpful people imaginable! Would thoroughly recommend!

Great staff who go the extra mile with a cheerful manner.
This business is obviously well lead .
My recent experience was with Jessica and Thomas in sales and James and another James in installation.
All impressive people .

Had a great experience with HBH Woolacotts in St Austell. Many thanks to Paul for his great help. Have used this company for 10 years and they are always excellent. Super helpful, no rip offs and good prices.

contacted Woolacotts in Launceston when my washing machine broke. I explained clearly that I needed an integrated machine and was told they had one in stock and could install it – including refitting the kitchen door. I specifically asked if the door fitting was part of the service and was told yes.

Happy with this, I purchased the machine and arranged for delivery and installation.

On the morning of delivery, the installers called me at 8:30am to say they probably wouldn’t be able to refit the door. I reminded them this was agreed as part of the service. When the store opened, I called Woolacotts and was met with a dismissive response from the manager who said, “Sometimes we can, sometimes we can’t – our guys aren’t carpenters.” Extremely unprofessional considering they sold me the machine on the basis that door refitting was included.

The installers confirmed they couldn’t refit the door. I spoke again to Woolacotts who told me I’d now need to find and pay someone myself to finish the job. I was misled from the outset and the manager attempted to blame a colleague — despite the fact that he was present and involved in the sale.

As a nurse, I took a day off work for this (losing a day’s pay), and was left with no machine and no way to wash my uniform. Though I received a refund, it took nearly a week to appear in my account.

Absolutely disgusting service. I would not recommend Woolacotts to anyone. They are not honest, not reliable, and show no care for their customers.

UPDATE
had a disappointing experience initially, but I appreciate that one of the directors personally contacted me to apologise, and I’ve since received a goodwill voucher. It shows they are willing to take responsibility and make things right which I respect.

I am very impressed with Woollcotts in Bude. We went in yesterday to get a new oven and were told we could have it delivered today. Two helpful and friendly installers turned up first thing, set everything up for us and took the old one away. Delivery was free too. Excellent customer service - will definitely use them for other appliances.

When buying big and small electrical items for the home over the years - like a lot of people, I've tended to think of my local Curry's as the first go-to destination.

But lately, after one single visit to HBH Woolacotts in Coypool, Plympton, this has all changed!

It started when my Neff built-in oven failed after many years' service, and I went over to Woolacotts to see what they had in store, and I first met a lovely young lady called Shannon, who quickly guided me towards a the best replacement, and it was at this point that I realised that Woolacotts were interested in selling me the best equipment for the job, rather than, as tends to happen in Curry's, they just occasionally seem a bit more inclined to want to sell you a more expensive item, with a couple of bells and whistles you don't need. Fortunately, money isn't that significant, but I still don't see the point in paying for functions I don't need, as it can also mean that there's more to go wrong!

After that, there followed a number of items like a washing machine, Dyson Air Purifier, Steam Iron etc all of which I have bought at Woolacotts!

Their prices are excellent! I always thought that Curry's has stores across the UK, so their buying-power would be more advantageous, but, in the event, they don't even appear to price-watch Woolacotts locally, because Woolacotts' prices are just too good!

But the real icing on the cake is how quickly they deliver any item - in many cases on the morning of the next day, which is fantastic, and for many things, delivery is free, I recall. With the washing machine/oven, there was a charge, I believe, but it was really cost-effective, and they took away, and disposed of the failed equipment.

The Plympton branch is lovely inside, a big carpark right outside, easy to get to, and all the staff I met are really lovely and helpful!

As mentioned earlier, it's a myth that these types of smaller conglomerates will be more expensive than the bigger guys. Always check them out, as they certain do operate a price-watch facility.

Even the delivery guys are particularly helpful and accommodating! Highly recommended, in my humble opinion!

Our washing machine failed and HBH Woolacotts were appointed by the manufacturer for a warranty repair. Contact from HBHW was friendly and repair was arranged quickly. Service engineer was friendly and professional. 5 star all round.

After having the same TV for the past two decades, I knew it was time for a change. But with all the different models out there, I was a bit lost and needed some help. I went to HBH Woolacotts in Plymouth, and Rhys was there to guide me. He gave me plenty of time to research and understand what I was looking for before asking for his advice. Rhys knew a lot about the latest tech, which was a bit overwhelming at first. But he was patient and explained everything in a way that I could understand. It was clear that he was not only knowledgeable but also really good at helping people. HBH Woolacotts should be so lucky to have him as their employee.

After answering all my questions and making sure I was happy with my decision, I went home with a new TV!

When credit's due... the customer service has exceeded expectations since my last review, which I believe was about the company policy rather than service. Our fridge freezer packed up, and Sophie sorted out a loan and an engineer within the following two days. Darren checked in with us and took care of everything. We've bought quite a few products from them and will continue to.

Ordered a fridge freezer over the phone from the Liskeard branch, really helpful staff. Delivery was excellent , on time and very polite delivery drivers , very happy with service