HBH Woolacotts Opiniones 

Started off with a good experience, myself and my wife were coming to woolacotts to purchase some items for our new kitchen that we are having renovated. We were looking for some knives, we pick some of the rockingham forge knives up (£150) go to the till and seemed to be greeted by a judgemental employee called Sasha, they scanned the knives and said “you’re not going to do anything silly with these are you” I stood there puzzled and didn’t know whether to be offended or not, I’m going to cook with these knives .. I don’t know what they were suggesting but I’m sure you will get my drift where that sentence was going 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

Very disappointed in Sasha. To be honest, I’m a bit put off now shopping there. Sort it out please.

I bought a washing Teknix washing machine which stopped working after 32 days. The breakdown service provided by the warranty people was rubbish. But once I was put onto H B H Woolacotts things got a whole lot better. Great customer service on the phone line, Kevin the engineer was polite, efficient and informative. Really good experience, just wish I'd bought the machine from them in the first place.

I don't normally bother with reviews but feel obliged to share..
After many many years of online purchases I now will only buy local and normally hbh if possible, purely for the awesome after care services you get.

Any problem and they're always happy to help.
Called today, immediately answered (before the stated opening times) with a washing machine issue, booked in for repair for two days time.
Whole process took less than five minutes.

Would highly recommend.

I wanted to buy a new music system and after doing some online research decided on a Ruark R3S. I checked HBH Woolacotts' website which indicated the Plymouth branch had this product in stock, as well as a second graded version, which was on display. When approached by the female assistant, I said that I wanted to buy a new Ruark R3S. She replied that I was in luck as they had a discounted version that had been mistakenly opened from its packaging. I looked at the displayed model and noticed that it had a .75 cm chip on the wood surrounding the unit. I told the assistant that I would prefer a new, unboxed product to which she replied I would be foolish to not accept the discounted version. I then returned to the first version on display and this also had chipped wood. The assistant said "See, this is natural wood so there will always be chips on it", to which I replied "at £649 I would expect better". Woolacotts did not actually have any new unboxed R3S in stock, only two displayed items, despite their website indicating otherwise. So, I then ordered the product at Richer Sounds, Plymouth branch for £629. The product was available the next day and there were no chips or marks on the product. I also bought an LG OLED tv from Richer Sounds, so bad customer service lost HBH Woolacotts £1,500 of sales. In summary, don't trust the company's website stock figures, but do expect to be lied to (every product has chipped wood) and insulted (foolish for not wanting a damaged displayed product).

Had a problem with my washing machine which was still in Guarantee, Woolicotts have been very helpful in sorting out. All staff very polite and nothing too much trouble.

What a joy to use a local company with outstanding customer service. From walking in and making a purchase to having items delivered and installed all the staff were so helpful and knowledgeable. Will be using them in the future for all things electrical.

I never use anyone else now for my electrical goods. Just purchased a TV, fridge freezer and dishwasher from HBH. Great prices, and even better service. Delivered on time as promised and by friendly and willing staff. Even though the appliances were on the first floor, they didn't bat an eyelid. I had a minor technical hitch setting up the smart TV, but a very brief call to the friendly team at Coypool resolved the issued.
Once again 10/10 to everyone at HBH Plymouth. Faultless service.

We purchased a new television which was delivered and installed by Woolacotts with their usual efficiency, however, there was a faulty on/off switch which meant the television kept turning on from standby.
I contacted Woolacotts who offered to check it out and soon found the problem.
They replaced the television very efficiently, this was much appreciated

Iv dealt with this company for years , i recently had an issue with a product but it was sorted out

Our dishwasher packed up on the morning of New Year's Eve. By lunchtime on 2 January Woolacotts in Bude had delivered and fitted a new appliance and taken the old one away. Outstanding service, thank you.

I’d been thinking about investing in a turntable for a couple of years with our vinyl collection just sitting in boxes. Popped into their St Austell branch and treated myself to the Audio Technica LP120X turntable for my birthday. On setting it up on New Years Day I found that the box with the turntable inside was incorrectly labelled. The turntable inside wasn’t the Bluetooth version which was what I needed to connect it to our Bluetooth speaker in the living room.

I made a quick phone call to Darren at their Plymouth store to explain the issue. He couldn’t have been more helpful! Rang me back within a few minutes to confirm that they had a replacement available if I wanted to pop over. The issue wasn’t theirs, it was a warehouse labelling issue.

Headed over an hour later, swapped the turntable for the right one. Within 10 minutes of getting home the turntable was all set up and connected to our speaker!

Superb, warm sound! So simple to set up. And faultless service from Darren and his team. Will definitely be shopping locally again for electrical and audio equipment!

My washing machine packed up following the recent power cuts (Storm Darragh) and another well known electrical chain wanted 2 weeks to deliver a new machine even though it was in stock. HBH Woolacotts could deliver within 3 days from their St Austell store. I contacted Customer Services to ask for delivery instructions to be added and received a response within 30 minutes. Within an hour of placing the order I had my delivery date. On the day of delivery I had to request the delivery was changed due to South West Water being on site digging up drains (unexpected!). That was no problem and delivery arranged for Monday. Delivery team turned up within the time specified and were polite and helpful. Answered all my questions. it was such a pleasure to deal with a helpful company who are local and have a local customer service team who respond quickly. The flexibility with the last minute change of delivery was amazing. I will definitely be back to purchase from this company in the future.

We purchased a new washing machine, on Tuesday, from Launceston, it was delivered and installed on Saturday.
The installation crew were excellent. The old machine was removed and the new one installed in super quick time. The crew, Adam and Kieran were superb, and so polite. We have had a television, double oven and now a washing machine delivered and installed by HBH Woolacotts and all the crews have been excellent.

Our existing washing machine became faulty,the insurers count come until the 17th after several phone conversation, we decided to ring HBH woollacot Plymouth Their attitude to my problem was first rate and they come to our rescue delivering the new machine on the 12/12/24 and fitted it. I spend 50 years plus in customer service operations! This is GOOD customer service thank you woollacots

Fantastic service from James and Jon at HBH Woolacotts Plymouth. Removal and installation of a dishwasher. Very friendly, helpful and efficient service. Would thoroughly recommend 😁👍

My parents had to buy a new tv and went to woolacotts Bude. They said delivery would be Monday but as they knew my parents and that in their 80s they relied on the tv they would deliver the same afternoon and set up everything for them. I cannot express how grateful I am and they are for such kindness!!! Thank you so much. I love that there are still shops that help the people in their community. Wish there were more

Excellent company to deal with. Competitive prices and great customer service.

If you want something cheaper you could probably find it elsewhere but for customer service, I don't think you can beat HBH Woolacotts.

Five stars for choice; five stars for value; five stars for customer service and five stars for advice and expertise. Over all then, five stars. I wouldn't go anywhere else.

Great friendly helpful staff at St Austell and a great price on a new bean to cup coffee maker. A returning customer and very happy to support this local business as it takes on the big names!