Great customer service by Michael through the chat widget they have on the website which is absolutely brilliant, it makes things so much easier rather than having to call or email. Very quick and pro... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Great customer service by Michael through the chat widget they have on the website which is absolutely brilliant, it makes things so much easier rather than having to call or email. Very quick and pro... Ver más
La empresa ha respondido
It's always reassuring to have our calls received very quickly. Our service provider, Nathan, seemingly had all the relevant information to hand and did not keep us on the phone longer than required... Ver más
La empresa ha respondido
Ordering and payment side all fine, process let down by UPS delivery. Originally stated Friday delivery with signature required, so made sure I was around. Later in day notified parcel delayed. Eventu... Ver más
La empresa ha respondido
I was searching for a Gynaecological chair. Hannah was extremely helpful, providing brilliant advice. We ended up purchasing a Medi-Plinth - electric with foot pad plinth. My colleague and m... Ver más
La empresa ha respondido
Health-Care Equipment & Supplies (HCE) is the UK’s leading medical equipment supplier, with over 20 years of experience serving the NHS and healthcare markets — Offering 16,000+ medical products, we supply thousands of GP surgeries and Primary Care Organisations. From small consumables to custom-made items, we source a wide range of products from leading medical brands — Our strong supplier relationships enable us to provide competitive prices, and our nationwide branches ensure local customer service support whenever needed.
7-11 Holywells Road, IP3 0DL, Ipswich, Reino Unido
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
easy to order and received promptly

Respuesta de HCE
Easy to make an order and it arrived promptly and on time.

Respuesta de HCE

Respuesta de HCE
If I could give them zero or minus stars I would.
I ordered an oximeter during lockdown. I received an oximeter, but a much cheaper one than the one I ordered.
I requested a refund for the difference which was agreed via email, but I have not received my refund, nor have I received a response to my last couple of emails chasing the refund. As a carer and someone who works for the NHS I find it appalling that this company who works in and supplies healthcare will not refund me the £30-£40 difference, nor respond to my emails.

Respuesta de HCE
I Needed an ear irrigation superfast which was organised by Fiona with next day delivery by UPS. Super communication Fiona, thanks. I managed to follow up all appointments as booked in.

Respuesta de HCE
Really shocked at the disparity of the results between these body composition scales and the body composition scales at our David Lloyd gym. I did not expect exact readings. But the differentials on body fat and muscle are 33%. Is there a major calibration issue? Sane fir both my husband and myself.

Respuesta de HCE
Excellent service. Great price. I had some issue with the product they swiftly replaced it. I am very please, would definitely recommend them.

Respuesta de HCE
Awful experience and not somewhere I would recommend. My brother paid for a rollator in January - a rollator which, according to the website, would be delivered in 7 working days. It is now April and we are still waiting for his rollator to arrive. He has complex needs and is in urgent need of this rollator, a fact which has been conveyed to the customer service team, and yet tge delivery date keeps getting pushed back. Compound the fact that this item has still to be delivered, has yet to have a confirmed delivery date, and keeps getting delayed, with the reality that the company has failed to keep us informed as to what is happening (contact has only occurred when I have chased up the purchase with numerous queries), and I feel compelled to write this review so as to warn others of the terrible experience we have to save someone else going through the same stress. My brother is still waiting for something that should have taken 7 working days, that he has paid for, and that he really needs. This company needs to do better for its customers.

Respuesta de HCE
An excellent company to deal with. As a private customer we purchased a Philips Defibrillator from HCE. It was securely and quickly delivered but we had an issue with the short expiry on the ‘pads’.
One call to HCE and pads with a 2026 expiry date were quickly sent to us. Again, by secure courier.
Can’t fault such impressive service.
Many thanks.

Respuesta de HCE
Excellent Company. Product as described, plus fast delivery.

Respuesta de HCE
easy to order, order arrived on time, great range of stock

Respuesta de HCE
Easy to use website and very prompt delivery

Respuesta de HCE
Good quality and for a good price too. The website was easy to use to find what I wanted. Would definitely recommend, pleased with the results.

Respuesta de HCE
I bought an ELI 230 wireless ECG for clinical use. The order process was generally good although it took a while for the equipment to arrive (the carry case was out of stock) and I only have 10 clips for the ECG tabs rather than the 12 I need to run a 12 lead ECG! Also, there are no attachment stickers included to get started. I will drop HCE a line to see if they can correct this.

Respuesta de HCE
Order was delivered very quickly. I was very pleased .Thank you

Respuesta de HCE
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.