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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great customer service by Michael through the chat widget they have on the website which is absolutely brilliant, it makes things so much easier rather than having to call or email. Very quick and pro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It's always reassuring to have our calls received very quickly. Our service provider, Nathan, seemingly had all the relevant information to hand and did not keep us on the phone longer than required... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Ordering and payment side all fine, process let down by UPS delivery. Originally stated Friday delivery with signature required, so made sure I was around. Later in day notified parcel delayed. Eventu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was searching for a Gynaecological chair. Hannah was extremely helpful, providing brilliant advice. We ended up purchasing a Medi-Plinth - electric with foot pad plinth. My colleague and m... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipamiento médico
  2. Equipamiento y suministros hospitalarios
  3. Fabricante de equipamiento médico
  4. Grupo de medicina
  5. Tienda de artículos médicos
  6. Fabricante de tecnología médica

Escrito por la empresa

Health-Care Equipment & Supplies (HCE) is the UK’s leading medical equipment supplier, with over 20 years of experience serving the NHS and healthcare markets — Offering 16,000+ medical products, we supply thousands of GP surgeries and Primary Care Organisations. From small consumables to custom-made items, we source a wide range of products from leading medical brands — Our strong supplier relationships enable us to provide competitive prices, and our nationwide branches ensure local customer service support whenever needed.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

134 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(134)

4 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, well done guys!

12 de junio de 2024
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hi Hassan, thanks for the positive review. We're glad you're happy with your order. HCE Team.

Valorada con 1 estrellas sobre 5

If I could give them zero or minus…

If I could give them zero or minus stars I would.
I ordered an oximeter during lockdown. I received an oximeter, but a much cheaper one than the one I ordered.
I requested a refund for the difference which was agreed via email, but I have not received my refund, nor have I received a response to my last couple of emails chasing the refund. As a carer and someone who works for the NHS I find it appalling that this company who works in and supplies healthcare will not refund me the £30-£40 difference, nor respond to my emails.

5 de junio de 2024
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hello, my apologies for this. We have tried contacting you regarding this order but have no reply? This is an order than is over 4 years old, however our team will be happy to help rectify this for you.

Valorada con 5 estrellas sobre 5

superfast…

I Needed an ear irrigation superfast which was organised by Fiona with next day delivery by UPS. Super communication Fiona, thanks. I managed to follow up all appointments as booked in.

18 de abril de 2024
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hello, thanks very much for your review. I will pass on your regards to Fiona. We hope to have you order with us again soon. HCE Team.

Valorada con 1 estrellas sobre 5

Really shocked at the disparity of the…

Really shocked at the disparity of the results between these body composition scales and the body composition scales at our David Lloyd gym. I did not expect exact readings. But the differentials on body fat and muscle are 33%. Is there a major calibration issue? Sane fir both my husband and myself.

11 de abril de 2024
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hello, any scales sold by us would be calibrated by the manufacturer prior to sale. The likely-hood is that the scales you have at David Lloyd require calibration. Thanks for your purchase.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Great price. I had some issue with the product they swiftly replaced it. I am very please, would definitely recommend them.

9 de abril de 2024
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Thank you for your positive words. We're glad we could help. HCE Team.

Valorada con 1 estrellas sobre 5

Awful experience and not somewhere I…

Awful experience and not somewhere I would recommend. My brother paid for a rollator in January - a rollator which, according to the website, would be delivered in 7 working days. It is now April and we are still waiting for his rollator to arrive. He has complex needs and is in urgent need of this rollator, a fact which has been conveyed to the customer service team, and yet tge delivery date keeps getting pushed back. Compound the fact that this item has still to be delivered, has yet to have a confirmed delivery date, and keeps getting delayed, with the reality that the company has failed to keep us informed as to what is happening (contact has only occurred when I have chased up the purchase with numerous queries), and I feel compelled to write this review so as to warn others of the terrible experience we have to save someone else going through the same stress. My brother is still waiting for something that should have taken 7 working days, that he has paid for, and that he really needs. This company needs to do better for its customers.

3 de abril de 2024
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hi Tara, please accept our apologies for this. If you could provide details of the order our team will be in touch to rectify immediately, as this is not reflective of usual service. Thank you.

Valorada con 5 estrellas sobre 5

An excellent company to deal with

An excellent company to deal with. As a private customer we purchased a Philips Defibrillator from HCE. It was securely and quickly delivered but we had an issue with the short expiry on the ‘pads’.
One call to HCE and pads with a 2026 expiry date were quickly sent to us. Again, by secure courier.
Can’t fault such impressive service.
Many thanks.

1 de marzo de 2024
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hi Nettie, thanks for this glowing review, we're extremely happy you were satisfied with the service received. HCE Team.

Valorada con 5 estrellas sobre 5

Excellent Company

Excellent Company. Product as described, plus fast delivery.

23 de febrero de 2024
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Thanks Michael, we appreciate the positive review. I'm glad you had a great experience. HCE Team.

Valorada con 4 estrellas sobre 5

easy to order

easy to order, order arrived on time, great range of stock

11 de enero de 2024
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Thanks for your review. HCE.

Valorada con 5 estrellas sobre 5

Very happy with purchase

Good quality and for a good price too. The website was easy to use to find what I wanted. Would definitely recommend, pleased with the results.

13 de diciembre de 2023
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hi Roger, thanks very much for your review! We appreciate the positive feedback, it's great to hear that you're happy with your order. HCE Team.

Valorada con 4 estrellas sobre 5

I bought an ELI 230 wireless ECG for…

I bought an ELI 230 wireless ECG for clinical use. The order process was generally good although it took a while for the equipment to arrive (the carry case was out of stock) and I only have 10 clips for the ECG tabs rather than the 12 I need to run a 12 lead ECG! Also, there are no attachment stickers included to get started. I will drop HCE a line to see if they can correct this.

4 de enero de 2024
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hi Tim, thanks for your review. We can certainly rectify this for you, if you could please drop an email to returns@hce-uk.com with details of your order and our service team will correct this for you. Thank you for using HCE.

Valorada con 5 estrellas sobre 5

Excellent speedy service

8 de diciembre de 2023
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hi Jackie, thanks very much for your positive review. We'll pleased you were happy with our service. HCE Team.

Valorada con 5 estrellas sobre 5

Order was delivered very quickly

Order was delivered very quickly. I was very pleased .Thank you

6 de diciembre de 2023
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hi Mauren, thank you for the review. We are very pleased that you were happy with the order. HCE Team.

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