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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great customer service by Michael through the chat widget they have on the website which is absolutely brilliant, it makes things so much easier rather than having to call or email. Very quick and pro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It's always reassuring to have our calls received very quickly. Our service provider, Nathan, seemingly had all the relevant information to hand and did not keep us on the phone longer than required... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Ordering and payment side all fine, process let down by UPS delivery. Originally stated Friday delivery with signature required, so made sure I was around. Later in day notified parcel delayed. Eventu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was searching for a Gynaecological chair. Hannah was extremely helpful, providing brilliant advice. We ended up purchasing a Medi-Plinth - electric with foot pad plinth. My colleague and m... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipamiento médico
  2. Equipamiento y suministros hospitalarios
  3. Fabricante de equipamiento médico
  4. Grupo de medicina
  5. Tienda de artículos médicos
  6. Fabricante de tecnología médica

Escrito por la empresa

Health-Care Equipment & Supplies (HCE) is the UK’s leading medical equipment supplier, with over 20 years of experience serving the NHS and healthcare markets — Offering 16,000+ medical products, we supply thousands of GP surgeries and Primary Care Organisations. From small consumables to custom-made items, we source a wide range of products from leading medical brands — Our strong supplier relationships enable us to provide competitive prices, and our nationwide branches ensure local customer service support whenever needed.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

134 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(134)

4 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 1 estrellas sobre 5

Poor customer service - did not get product!

10 days after placing an order and it's still not in stock.
Not informed of this. Just left to wait, while I'm thinking they're arranging shipment.
When I call they tell me that next week they may have it in stock.
Why allow me to make an order online for a product that is not in stock? The sales rep for HCE, although nice, said they are the only distributors of Elite Bags in the UK.
Meanwhile, I had a look on Medisave website and they have 9 in stock.
Now I have to spend my time doing this refund request, and ordering with medisave.
Not happy.

20 de abril de 2023
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

I apologies for your order taking longer to deliver than expected. Would you be able to reply to my message so I can look into this order for you and get resolved as soon as possible. This is not representative of our usual service. HCE Team.

Valorada con 5 estrellas sobre 5

From ordering to delivery was quick and…

From ordering to delivery was quick and easy. The whole team were helpful when I had a question. Can not fault the service.
The equipment I ordered was just as described. Is good quality and fit for purpose. Overall very happy.
Thank you

17 de marzo de 2023
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Thanks for taking the time to leave us a great review Paul. Much appreciated, best wishes from HCE Team.

Valorada con 5 estrellas sobre 5

These wipes are great, thanks.

These wipes are a very handy thing to have around the house, they make cleanliness a very thing to achieve, many thanks indeed. 8-)

7 de marzo de 2023
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

That is great to hear, many thanks Miss A for taking the time to leave this review. Your custom is much appreciated. Kindest regards, HCE Team.

Valorada con 5 estrellas sobre 5

Thank you

Thank you, fast delivery all good.

6 de marzo de 2023
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Many thanks again Wioleta, much appreciated feedback from a valued customer. Best wishes, HCE Team.

Valorada con 5 estrellas sobre 5

HCE are a fantastic company to deal…

HCE are a fantastic company to deal with their products are always received on time with no issues and excellent customer service if i have any questions or queries.

1 de marzo de 2023
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

That is great to hear, thanks very much Vikki for taking the time to leave feedback. Much appreciated, best wishes from HCE Team.

Valorada con 5 estrellas sobre 5

What you need, when you need it.

quick and easy, customer service was fast and efficient with my enquiry (thank you, Richard)

Highly recommend it as a patient

12 de enero de 2023
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hi Ashleigh, many thanks for taking the time to leave feedback. So glad you are happy with the service you received. Best wishes, HCE Team.

Valorada con 5 estrellas sobre 5

Very fast shipping with secure…

Very fast shipping with secure delivery. Ordered in the afternoon they were with me the next morning

5 de enero de 2023
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hi Jake, great to hear you were happy with the service. Best wishes and many thanks, HCE Team.

Valorada con 5 estrellas sobre 5

Very easy to do an order

Very easy to do an order, found the item with no difficulty, deliver very quick

3 de enero de 2023
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Thanks very much Liz, that is great to hear. Much appreciated, HCE Team.

Valorada con 5 estrellas sobre 5

Oxygen concentrator

Needed an oxygen concentrator to use it immediately due to my illness. Fiona dealt with my order very promptly and although there were just a few days before Christmas, I received the concentrator two days after ordering it.
Cannot thank enough to Fiona and HCE.

22 de diciembre de 2022
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hi Audrey, that's great to hear. Thank you, your feedback is much appreciated. Best wishes, HCE Team.

Valorada con 5 estrellas sobre 5

Great experience

Great service

1 de diciembre de 2022
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Many thanks John, your feedback is much appreciated. Kind regards, HCE Team.

Valorada con 5 estrellas sobre 5

Nonin Onyc Vantage

The order process went well, very quick delivery and advised about it all the way.
Bought the Nonin as I have raynaud's and a lung disorder to accurately check my sats. It's a a great device and indicates if its not reading, great purchase.

18 de noviembre de 2022
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

So glad you are happy with your purchase and thank you for choosing HCE.

Valorada con 5 estrellas sobre 5

Very good customer service.

Very good customer service.
Received my otoscope quickly!
Will definately be ordering from here again.

3 de noviembre de 2022
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Hi Marek, thanks for taking the time to leave this review. We look forward to serving you again in the future. Best wishes, HCE Team.

Valorada con 5 estrellas sobre 5

GENERAL EXPERIENCE

We have had excellent relationship with HCE in respect of procurement and supply of medical equipment and accessories. In logistic issues of delivery and communication, we receive prompt response and prompt action where necessary including getting quotations and clarification where the need arises.
This has been a satisfactory relationship as there is mutual trust and confidence between both parties. Where there is shortage of delivery of goods, there is always prompt response in investigating and sending the balanced quantity without doubt and hesitation.
The management of HCE and our account manager -Nathan White has strengthened our business relationship that has been in existence for the past 12 years and we have no regret doing business with HCE.

27 de septiembre de 2022
Opinión espontánea
Logotipo de HCE

Respuesta de HCE

Many thanks for taking the time to leave this review. It is great to receive such positive feedback from a long-time valued customer. Best wishes, HCE Team.

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