Great customer service by Michael through the chat widget they have on the website which is absolutely brilliant, it makes things so much easier rather than having to call or email. Very quick and pro... Ver más
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Great customer service by Michael through the chat widget they have on the website which is absolutely brilliant, it makes things so much easier rather than having to call or email. Very quick and pro... Ver más
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It's always reassuring to have our calls received very quickly. Our service provider, Nathan, seemingly had all the relevant information to hand and did not keep us on the phone longer than required... Ver más
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Ordering and payment side all fine, process let down by UPS delivery. Originally stated Friday delivery with signature required, so made sure I was around. Later in day notified parcel delayed. Eventu... Ver más
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I was searching for a Gynaecological chair. Hannah was extremely helpful, providing brilliant advice. We ended up purchasing a Medi-Plinth - electric with foot pad plinth. My colleague and m... Ver más
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Health-Care Equipment & Supplies (HCE) is the UK’s leading medical equipment supplier, with over 20 years of experience serving the NHS and healthcare markets — Offering 16,000+ medical products, we supply thousands of GP surgeries and Primary Care Organisations. From small consumables to custom-made items, we source a wide range of products from leading medical brands — Our strong supplier relationships enable us to provide competitive prices, and our nationwide branches ensure local customer service support whenever needed.
7-11 Holywells Road, IP3 0DL, Ipswich, Reino Unido
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10 days after placing an order and it's still not in stock.
Not informed of this. Just left to wait, while I'm thinking they're arranging shipment.
When I call they tell me that next week they may have it in stock.
Why allow me to make an order online for a product that is not in stock? The sales rep for HCE, although nice, said they are the only distributors of Elite Bags in the UK.
Meanwhile, I had a look on Medisave website and they have 9 in stock.
Now I have to spend my time doing this refund request, and ordering with medisave.
Not happy.

Respuesta de HCE
It was a good experience with speedy service

Respuesta de HCE
From ordering to delivery was quick and easy. The whole team were helpful when I had a question. Can not fault the service.
The equipment I ordered was just as described. Is good quality and fit for purpose. Overall very happy.
Thank you

Respuesta de HCE
These wipes are a very handy thing to have around the house, they make cleanliness a very thing to achieve, many thanks indeed. 8-)

Respuesta de HCE
HCE are a fantastic company to deal with their products are always received on time with no issues and excellent customer service if i have any questions or queries.

Respuesta de HCE
quick and easy, customer service was fast and efficient with my enquiry (thank you, Richard)
Highly recommend it as a patient

Respuesta de HCE
Very fast shipping with secure delivery. Ordered in the afternoon they were with me the next morning

Respuesta de HCE
Very easy to do an order, found the item with no difficulty, deliver very quick

Respuesta de HCE
Needed an oxygen concentrator to use it immediately due to my illness. Fiona dealt with my order very promptly and although there were just a few days before Christmas, I received the concentrator two days after ordering it.
Cannot thank enough to Fiona and HCE.

Respuesta de HCE
The order process went well, very quick delivery and advised about it all the way.
Bought the Nonin as I have raynaud's and a lung disorder to accurately check my sats. It's a a great device and indicates if its not reading, great purchase.

Respuesta de HCE
Very good customer service.
Received my otoscope quickly!
Will definately be ordering from here again.

Respuesta de HCE
The folk at HCE are on the ball.

Respuesta de HCE
Easy to order and fulfilled correctly and in good time. Will be happy to use again.

Respuesta de HCE
We have had excellent relationship with HCE in respect of procurement and supply of medical equipment and accessories. In logistic issues of delivery and communication, we receive prompt response and prompt action where necessary including getting quotations and clarification where the need arises.
This has been a satisfactory relationship as there is mutual trust and confidence between both parties. Where there is shortage of delivery of goods, there is always prompt response in investigating and sending the balanced quantity without doubt and hesitation.
The management of HCE and our account manager -Nathan White has strengthened our business relationship that has been in existence for the past 12 years and we have no regret doing business with HCE.

Respuesta de HCE
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