I've used Exodus several times in the past, however this was my first 'self guided' holiday through their sister company, Headwater. Headwater were excellent from start to finish. Great co... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Wonderful cycle holiday in Mallorca. Headwater quickly organised our trip as we were booking last minute. Friendly service. The cycles were good quality and well serviced. All transfers and luggage mo... Ver más
La empresa ha respondido
Great walking holiday. Superb organisation of transport and accommodation. Self guided walks were easy to follow and graded well to meet our ability. Real value for money- we'll definitely use Headw... Ver más
La empresa ha respondido
Headwater communication is excellent. We really enjoyed our holiday. It was very well-organised and updates and assistance was always close at hand. The majority of our hotels were excellent: a real t... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Since 1985, Headwater Holidays has expertly planned independent and self-guided holidays, perfect for those who love to explore breathtaking destinations at their own pace. With over 300 trips in more than 30 countries, we specialise in cycling and walking holidays, as well as canoeing, cross-country skiing, and multi-activity adventures. From scenic UK breaks to breathtaking European escapes and further afield, our holidays are designed for active travellers looking for authentic experiences. We take care of all the details—flights, transfers, luggage handling, charming local accommodation, and meticulously planned routes via our navigation app—so you can simply enjoy the journey. Whether you're cycling through vineyards, walking along coastal trails, or opting to do all on a multi-activity adventure, Headwater active holidays ensures a seamless and enriching experiential travel experience. Perfect for those who appreciate freedom with support, our trips offer the best of both worlds—independence with expert planning. Our goal is to create unforgettable experiences that perfectly align with our customers' expectations—seamlessly delivering tailor-made holidays with the ease and simplicity of an off-the-shelf getaway.
Información de contacto
Unit 1, CW9 5HB, Northwich, Reino Unido
- 01606720021
- headwater@customerservices.com
- www.headwater.com
4,5
Excelente
127 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Highly recommend Headwater
I've used Exodus several times in the past, however this was my first 'self guided' holiday through their sister company, Headwater.
Headwater were excellent from start to finish. Great communication and always helpful when I called them with questions.
The Headwater App was excellent as well. Easy to use and navigate and no need for an internet connection as long as you've downloaded the app before you set off on holiday.
We will definitely be using Headwater again and are already thinking about our next 'self guided' trip.
Would highly recommend.
6 de mayo de 2026
Opinión espontánea
Great walking holiday and value for money
Great walking holiday. Superb organisation of transport and accommodation. Self guided walks were easy to follow and graded well to meet our ability. Real value for money- we'll definitely use Headwater again!
5 de mayo de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you so much for your lovely review and for taking the time to share your experience. We’re really pleased to hear that you enjoyed your walking holiday and found the organisation, accommodation and route notes so clear and well suited to your ability. It’s also great to know you felt it offered real value for money. We’d be delighted to welcome you back on another Headwater holiday in the future – thank you for choosing to travel with us.
Fantastic cycle holiday with all the stress removed
Another great cycling holiday with all the hassle taken care of. A beautiful part of Sicily with excellent bikes and generally fantastic hotels.
2 de mayo de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you so much for your lovely review. We’re delighted to hear you had another fantastic cycling holiday and that everything ran smoothly from start to finish. Sicily really is a beautiful destination, and it’s great to know you enjoyed the bikes and the hotels along the way.
We’re so pleased we could take care of the details and remove the stress so you could simply enjoy the ride. Thank you for travelling with Headwater again – we hope to welcome you on another holiday in the future.
Wonderful cycle holiday in Mallorca
Wonderful cycle holiday in Mallorca. Headwater quickly organised our trip as we were booking last minute. Friendly service. The cycles were good quality and well serviced. All transfers and luggage moved happened as expected and on time. We stayed in 4 excellent hotels - good service and good food in all of them.
21 de abril de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you had such a wonderful cycling holiday in Mallorca and that everything came together smoothly despite the last‑minute booking. It’s great to know you enjoyed the quality of the bikes, the reliable transfers and luggage service, and your time in the hotels along the way.
Thanks again for choosing Headwater, and we hope we’ll have the opportunity to plan another trip for you in the future.
Wonderful Sicily cycling holiday
Just returned from the Headwater secrets of Sicily cycling trip with four in our group. So glad we went in April as we had fantastic weather and the spring flowers and bird life everywhere along the routes made for such a beautiful and scenic trip. The electric bikes were very good and made the trip manageable for our abilities. Very impressed with the character of the majority of the hotels particularly the Hotel Carmine in Marsala. The roof terrace with small pool and bar on the top of the hotel Room of Andrea also a nice feature.
It’s worth booking a tour of the Pelligrino winery in Marsala as it is still family run and it is a good tasting tour. They offer an 11am English speaking one daily. We found local restaurants near to the hotels in the evenings where we had excellent Italian food and although lunch stops were a bit tricky to find we ate at a few places where the locals had lunch and speaking a bit of Italian here was very useful. The historical sites of Segesta and day out at Erice were fascinating and impressive. Very enjoyable week and made us want to see more of Sicily.
18 de abril de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you so much for taking the time to share such a detailed review of your Secrets of Sicily cycling holiday. We’re delighted to hear how much you enjoyed travelling in April and that the spring scenery, birdlife and fantastic weather added to the experience.
It’s great to know the e-bikes helped make the routes comfortable and enjoyable for your group, and we’re especially pleased that the character of the hotels stood out.
Your recommendations for the local restaurant experiences, the Pellegrino winery tour and visits to Segesta and Erice perfectly capture what makes this trip so special – a real blend of cycling, history, food and local culture. We also love hearing that the holiday has inspired you to want to see more of Sicily.
Thank you again for travelling with Headwater. We look forward to welcoming you back on another trip in the near future.
A great walking trip to Malta and Gozo
Headwater offer a great choice of trips for walkers and cyclists. We love the Headwater navigation app enabling us to walk independently with confidence in places that are new to us. They have a helpful, attentive booking team and knowledgeable, supportive local agents. Complex travel and transfer arrangements worked like a dream enabling us to relax and enjoy our walking holiday. Highly recommended.
18 de abril de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you for such a wonderful review and recommendation. We’re delighted to hear how much you enjoyed your walking trip in Malta and Gozo and that our range of trips continues to inspire your travels. It’s great to know the navigation app helped you walk independently and confidently, especially in places that were new to you. We’re also pleased that both our booking team and local agents provided the support you needed, and that the travel and transfer arrangements ran so smoothly, allowing you to relax and fully enjoy your holiday. Thank you again for travelling with Headwater.
It was really well planned
It was really well planned. All of the information was easy to follow once downloaded to my phone. Coonty Kerry is a beautiful place. All of the guest houses were lovely with really nice and welcoming hosts.
25 de abril de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you for your lovely review. We’re delighted to hear that you found the trip so well planned and that the information was easy to follow once downloaded to your phone. County Kerry really is a beautiful part of the world, and it’s great to know the accommodation added to your experience, with welcoming hosts along the way. Thank you for travelling with us and for taking the time to share your feedback.
App improves walking experience hugely
Excellent walking route in a more remote part of Andalucia. Varied and enjoyable accommodation along the way. The app is much better than only written instructions and improves walking experience hugely. Good to have a local point of contact and single supplement was reasonable.
16 de abril de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you for taking the time to share your experience. We’re really pleased to hear how much you enjoyed walking in this more remote part of Andalucía and that you found the route and accommodation along the way so varied and enjoyable. It’s great to know the app made such a positive difference, helping to bring the walk to life beyond written instructions alone. We’re also glad our local point of contact was helpful and that the single supplement felt reasonable. Thank you again for your feedback – it’s much appreciated.
Outstanding
Outstanding. Used 12 times over the past 15 years and never had a bad trip. Well done Headwater.
12 de marzo de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you so much for your wonderful feedback and for travelling with Headwater so many times over the years. We’re incredibly proud to hear that over 15 years and 12 holidays you’ve consistently enjoyed your experiences with us.
Your loyalty means a great deal to the whole team, and comments like this are hugely motivating. We really appreciate you taking the time to share your thoughts and look forward to welcoming you on many more Headwater holidays in the future.
A fantastic way to do a walking holiday…
A fantastic way to do a walking holiday in the beautiful Umbrian countryside. A slick luggage transfer service, a brilliant and accurate navigation app, and chance to wander through olive groves, vineyards, picturesque Italian towns, villages and up mountains with breathtaking views. Not for the fainthearted or those who don't like steep hills!
12 de abril de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear how much you enjoyed walking through the beautiful Umbrian countryside and that the combination of reliable luggage transfers and our navigation app helped make the journey feel smooth and well supported.
It’s wonderful to know the route gave you the chance to explore olive groves, vineyards and those picture‑perfect towns and villages, along with some truly breathtaking views along the way. We are glad you appreciated the sense of achievement that comes with tackling those hills.
We really appreciate your feedback and hope it won’t be long before we can welcome you on another Headwater holiday.
I was planning an anniversary trip for…
I was planning an anniversary trip for my wife and me, but unfortunately I was disappointed by communication from management, found to be unhelpful and left feeling undervalued. Based on my experience, I would have expected a more professional and considerate approach.
13 de marzo de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you for sharing your feedback.
This platform is intended for reviews based on direct customer interactions with our holidays or booking services. We are unable to identify a corresponding customer enquiry or booking linked to the experience described.
We remain committed to delivering a thoughtful and professional experience to all our genuine customers.
This was our third Headwater holiday
This was our third Headwater holiday, the route and hotels were very good with plenty of options for eating. The Majorca cycling lanes are wonderfully relaxing and in spring there is a lot of colour. Distances were very comfortable although not as many cafes en route as in Italy. Having three days where we could please ourselves or go on recommended circular rides is very relaxing in only having to repack half the number of times.
We had problems with our gear shifting and the local rental company came and fixed my wife’s bike, but mine still required subsequent attention which I organised direct, the company was 500 metres from our hotel.
Transport including flights, transfers and luggage moving was all very efficient.
But for the bike this would have been 5 star.
2 de abril de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you for taking the time to share such a detailed review, and for choosing to travel with Headwater again — it’s lovely to hear this was your third holiday with us.
We’re delighted that you enjoyed the routes, hotels and the relaxed pace of the Majorca cycling, particularly the quieter lanes, spring colours and the flexibility of the circular ride options. It’s great to know the distances felt comfortable and that the logistics, including flights, transfers and luggage movement, all worked smoothly.
We’re sorry to hear about the issues with the bike gear shifting. While we’re pleased the local rental company was able to provide support, we completely understand how frustrating it is when a bike doesn’t perform as it should on holiday, and we appreciate you sharing this feedback with us, we will follow this up with the local agent.
We hope to welcome you on another Headwater holiday in the future.
Another top quality holiday with…
Another top quality holiday with Headwater in Arctic Lapland. Hotel Yllas Humina provided excellent accommodation and outstanding food, including many local delicacies.
There are facilities for a wide range of winter sports, with miles of beautiful, well groomed trails for x-country skiing.
22 de marzo de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed another top‑quality holiday with Headwater in Arctic Lapland. It’s great to know that Hotel Ylläs Humina exceeded expectations, particularly the accommodation and the excellent food showcasing local specialities. We’re also pleased you were able to make the most of the superb winter sports facilities and the beautifully groomed cross‑country ski trails. We hope to welcome you back on another Headwater holiday in the future.
very well organised trip
very well organised trip - excellent local partners.Headwater office very easy to contact with queries
21 de marzo de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you so much for your lovely review. We are so pleased to read that you enjoyed your trip and you felt everything was well organised from the Headwater team to the local partners. We hope to welcome you back on another Headwater trip in the near future.
A wonderful and well organised walking holiday
A great holiday, everything was well organised. Excellent walking itinerary and lovely accommodation.
9 de marzo de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you so much for your lovely review. We’re delighted to hear you had a wonderful walking holiday and that everything felt well organised throughout your trip. It’s great to know you enjoyed the walking itinerary and the accommodation too.
We really appreciate you taking the time to share your experience and hope to welcome you on another holiday soon.
Headwater holiday: Seville to Cadiz
Headwater communication is excellent. We really enjoyed our holiday. It was very well-organised and updates and assistance was always close at hand. The majority of our hotels were excellent: a real treat. The app was excellent albeit heavy on battery. The places we stayed in again were mostly lovely interesting historic towns. Seville, Carmona, Arcos and Cadiz are all great places. We found some of the cycling a bit too straight and flat. Leaving a large city like Seville is never going to be great and it wasn’t. But we also had some lovely rides. We also appreciated the taxi ride when one of the routes was waterlogged!
1 de marzo de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you so much for taking the time to share your feedback about your Seville to Cadiz holiday. We're delighted to hear that you enjoyed your trip and found our communication, organisation and support helpful throughout. It's great to know the app, the route updates, and the majority of your hotels helped make the experience special.
We’re also really pleased that you loved exploring such beautiful towns and cities along the way – Seville, Carmona, Arcos and Cadiz are certainly memorable highlights.
Thank you as well for your constructive comments about some sections of the cycling. We appreciate that terrain and scenery can vary across a linear journey, and your insight is really valuable as we continue to review and refine our routes.
We hope you left with plenty of great memories, and we’d love to welcome you back on another Headwater holiday soon.
Great organisation, planning, knowledgeable and professional.
They organised/planned everything for me. Kept me informed. Looked into and adapted all changes etc I wanted to make. Responded to my emails quickly ie either that day or next day.
As a solo female travel I felt safe using this company.
My suitcase was exactly where it should be every hotel stop. Accommodation at every stop they used was fantastic. Headwater even supplied an excellent guide book/Camino Pilgrim Stamp Booklet that was waiting for me at my first hotel.
1 de marzo de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you so much for your lovely review. We’re delighted to hear how well supported you felt throughout your trip, from the planning and communication through to the accommodation and luggage transfers.
It’s especially important to us that you felt safe and well supported throughout your journey, and we’re pleased the guide book and Camino Pilgrim Stamp Booklet helped enhance your experience from the start.
Thank you for choosing Headwater — we’d love to help with another adventure in the future.
Perfect for cross country ski ing and mountain walking
We had a brilliant week at the Park Hotel Bellevue in Dobbiaco in the Dolomites. Headwater staff were very helpful in helping us to choose where to go. The hotel staff were super friendly and the food was superb. Dobbiaco has great facilities for cross country ski ing and we also enjoyed several guided walks with crampons and snow shoes in the mountain forests. On one evening we did a night walk under the full moon around the frozen Dobbiaco Lake. Magical! The hotel gave us a free train pass allowing us to visit some of the nearby pretty towns in the valley. We had a fabulous week and highly recommend this area.
28 de febrero de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you so much for taking the time to share such a lovely review. We’re delighted to hear you had a brilliant week in Dobbiaco and that the Park Hotel Bellevue looked after you so well – it’s always wonderful to hear such positive feedback about both the hotel team and the food.
It’s great to know you enjoyed the fantastic cross-country skiing facilities as well as the guided walks with crampons and snowshoes. Your description of the full moon walk around the frozen Dobbiaco Lake sounds truly magical – what a special experience. We’re also pleased the complimentary train pass allowed you to explore the surrounding towns and make the most of the valley.
Thank you for your kind words about the Headwater team. We’re so glad the holiday lived up to expectations and hope to help you plan another adventure in the future.
Good documentation
Good documentation. Superb cross-country skiing hotel in Norway.
28 de febrero de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you for your review. We are so pleased that you enjoyed your cross country ski trip and we hope to welcome you back on another adventure soon.
Good walking holiday to Cape Verde in…
Good walking holiday to Cape Verde in February 2026. Stunning scenery and we felt we had a taste of the real Cape Verde
5 de febrero de 2026
Opinión espontánea
Respuesta de Headwater Holidays
Thank you for your review. We’re thrilled you enjoyed the stunning scenery and felt you experienced the real Cape Verde on your walking holiday. We hope to welcome you back on another adventure with us soon.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.