Headwater Holidays Opiniones 133

My first (and wonderful) experience with Headwater. Professionally organized - felt there was everything I needed - great walks during the day, and a wonderful hotel to rest at the end of the day. Knowing that I would return to a nice, cozy place (with great food!) was certainly a nice thought during some of these incredible walks.

We would have given 3 stars if our concerns and more recently, our complaints, had been taken seriously or treated with more respect. A previous walking holiday in Sicily with Headwater was well organised and reasonable value for money. This Cultural Tour in Puglia was neither of those things. We wouldn't use Headwater again.

Fantastic holiday riding around the Italian lakes, wonderful way to see the country, leisurely enough for good lunches and dips in the lake. Great organisation from Headwater.

It was a beautiful trip. The Headwaters team was available and responsive.

This was a well organised holiday with four very scenic walks; a day in Cordoba; and a chance to cycle along the Via Verde cycle path. Rich with wild flowers and bird song while we were there.

Another great holiday from Headwater. A lovely hotel with amazing food and service, good transport links, a beautiful area and varied walks. Headwater staff were very helpful with sorting the flights and connecting trains, arranging the option most suitable with respect to timing and cost.

Headwater organised an excellent holiday for us.
The hotel was brilliant, the scenery was breathtaking.
The app provided by headwater to guided you through your walks was very useful, making sure all the walks you did were a great experience.
We were very lucky, with the weather which all helped make it a fantastic holiday.

Excellent organisation

We had a wonderful holiday cycling from Vienna to Budapest. The itineraries were easy to follow and the hotels comfortable and in good locations.
Everything was so well organised which allowed us to just enjoy the holiday. Would definitely recommend and we will be looking to do a second holiday!

Headwater holidays have put together a cycling tour of South Albania that exceeded all our expectations. The route at times looked challenging but the high quality electric bikes meant that my friend and I, in our 60s, managed it with ease. The Headwater Navigation App was very impressive and kept us on course at all times. Every day we received messages from Arjan, Headwater's Albanian rep, recommending stops for coffee and restaurants for lunch and dinner.
We have cycled other long distance paths with other companies but Headwater stand out for the quality of their bikes, the faultless navigation app and the comfort of the hotels located in the most beautiful places. The Albanian people we met were without exception friendly, kind and helpful and we were greeted with waves everywhere we cycled. What an amazing country and what beautiful people.
Our transfers to and from the airport by Ali and Arjan were stress free with lots of chat and information from both about Albania. They are both great assets to the company.
We felt supported by Headwater every push of the pedal and it all made for a very energetic but very relaxed holiday. We felt that this holiday was great value for money and I was so impressed that I intend to return in September to share this wonderful experience all over again with my husband.

Just back from our 3rd self guided cycling holiday, and our second in France.
As usual, all of the accommodation, although different, is of an excellent standard, and the suggested cycle routes are either on roads with dedicated cycle paths or lanes or little used but well maintained D roads.
Already thinking about our next cycling adventure.

Two of our party of 4 had to cancel their holiday for medical reasons. My husband and I intended to continue with our holiday with Headwater; however Headwater wanted us to pay and extra £106 each for our flights.
As per the T&Cs Headwater already had the deposit of £800 which the people cancelling had forfeited. It therefore seemed extraordinary that my husband and I should have to pay extra to maintain our booking.
Customer services were unhelpful and defiant. We will definitely not use this company again.

Itinerary as per brochure with additional nights as requested. Excellent e-bikes with good local agent support. Stunning views, although some very steep hills and the last day is on a hard gravel track for several kilometers.

Very poor customer service on what was an expensive cycling holiday to the Channel Islands. Very poor accommodation on the second part of the holiday in Guernsey, Guest House Moreton, which was quite a way out of town and not at all as described. Shower didn't work, TV didn't work, grotty outlook from room window. No facilities at all. Shame on Headwater for continuing to use such accommodation especially as the Customer Service agent I spoke with on my return told me they had had other complaints the previous week about this accommodation, ie no water in bathrooms. Poor bicycles provided again on the second part of the trip with no place to hold a phone in order to use the navigation app so would have been difficult to navigate the cycle routes.

This was a well planned holiday cycling from Beaune to Macon. The briefing was good. Hotels excellent and meals provided also excellent. The information booklet could have been a bit more helpful but overall a very good experience

Great holiday in Southern Bavaria. Beautiful in the early summer. Good walking directions supported by local signs made it easy to navigate. Very easy to get around using local transport and easy to get to the hotel on the trains. Good hotel with excellent reception team

Headwater provided us with a great holiday, fitted to our requirements.

We cycled from Vienna to Budapest and had a fantastic experience! Hotels were well chosen and the luggage was transported safely.

Excellent service and a quality product.
The trip was just what we wanted. The cycle path from Passau to Vienna was very well maintained and for the vast majority of the time completely away from traffic. This allowed us to relax due to not having to worry about cars and lorries. The only slight problem was on Day 3 when we decided to use the (excellent) paper route notes instaed fo the App for navigation. This was due to the App flatening my phone battery too quickly ( a power pack is essential but mine failed) For the previous 2 days we had followed R1 which we started on on Day 3. I had read the notes and no mention was made of leaving this route so we continued following it. Unfortunately at one point the pedalo route left R1 which we didn't spot for a little while. We managed to find another way but it was a bit inconvenient.
Overall though the trip was excellent and very enjoyable.

Excellent routes and good navigation app took us through some superb and contrasting scenery. Flights, transfers, and accommodation all worked smoothly and Headwater staff were very helpful with initial setting up and further information sent in timely manner.