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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I used to love their clothing, but buyers beware, the quality has gone way down. If you are already paying high fees for US delivery, just don't bother. I ordered literally the same pair of pants one... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have always had excellent experiences ordering from hell bunny (from UK). Sizes are usually spot on (fitted as per styles suggest) and excellent quality. I keep most items I order but returns have... Ver más

Valorada con 5 estrellas sobre 5

I am completely knocked out by Customer Services. I enquired about a Dress I was considering buying and spoke to a Lovely Lady called Kellie. I found her to be Highly Professional, Pro - Active, Pers... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I dont normally buy clothing on line but I've ordered 3 things from Hell Bunny recently. All were perfectly sized, quality was great and each order arrived within 24 hours even during lockdown. One... Ver más

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4,6

Excelente

TrustScore: 4.5 sobre 5

207 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 2 estrellas sobre 5

Brought a skirt,I'm normally a size…

Brought a skirt,I'm normally a size 12/14 so got large,14,it's more like a 10 couldn't fasten it,really disappointed as I love the fabric,pattern and style of the skirt 😥.

3 de septiembre de 2024
Opinión espontánea
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Respuesta de Hell Bunny

We are very sorry to hear this, please contact our customer service team with images of the skirt laid flat to show the waist measurement and they will be happy to look into this and help and advise further.

Valorada con 5 estrellas sobre 5

HellBunny is always a treat

HellBunny is always a treat! Been a loyal customer for years and I’m never disappointed!
Their sizing is true to size and the quality of the garments is unmatched -I wish my 10 years old clothes could talk!
I rarely had an issue regarding an order I placed, but once I was expecting a dress prior to an event and I was worried there’d be a delay and their customer service was absolutely perfect. They helped me and looked into my query: needless to say, I got my parcel a couple of days before the scheduled delivery!

25 de julio de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Thank you so much for being a loyal Hell Bunny Customer! We really appreciate your kind review <3

Valorada con 5 estrellas sobre 5

Always beautiful, unique and well-sized clothing

I’ve literally been a Hell Bunny customer since I was 14 and their clothes are still beautiful, unique and excellent quality, with reliable sizing, fast delivery and great customer service. I especially love their beautiful vintage styles which I can even wear to work in my office job.

19 de agosto de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Hi Lois! Thank you so much for such a lovely review and being a long-standing Hell Bunny customer!

Valorada con 4 estrellas sobre 5

Wish all collections went up to 6XL!

Love this brand for Plus size alternative options, the site is easy to navigate, delivery is quick and the quality of the fabric and the fit of their clothing... gorgeous. They have such a great range of fabric prints as well! I just wish that they had all the options up to a size 6XL!

12 de agosto de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Thank you so much for your feedback, Dee. Completely valid and we have made sure to screenshot it and forward it across our departments.

Valorada con 5 estrellas sobre 5

Hell Bunny wins again :)

Hell Bunny strikes again!

I absolutely love the mixture of styles you can get from this place and every single item I’ve purchased so far (approx 20 items in the last 20 years!) has lasted.

I love their inclusivity and I still own a mini pink plaid skirt from my early 20’s, which is testament to the quality of the products.

I saw a post below about a coat being faulty. I’ve had coats from Hell Bunny for years and not had a single fault. If you take care of them and buy your right size, then seams shouldn’t be splitting!

21 de agosto de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Thank you so much for such kind words, Kimberley! We are so grateful to have you as a long-standing customer and hope you continue to enjoy our styles for many years to come.

Valorada con 5 estrellas sobre 5

Hell Bunny makes wonderful clothes

Hell Bunny makes wonderful clothes. Been shopping with them for my partner for many years. Recently I needed to order internationally to a hotel as we are travelling and Hell Bunny were very helpful in sorting this out for me. Everything arrived as expected. Great Service! Highly recommended.

22 de agosto de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Thank you for taking the time to leave this review! We were so glad we were able to sort that delivery for you through our French-speaking colleague.

Valorada con 5 estrellas sobre 5

Alternatively Retro!

Hellbunny is that perfect mix of alternative/retro. After rediscovering the brand around a year ago via social media, can safely say over a third of my vast wardrobe is their clothing. And I genuinely feel my best in one of their outfits!
In addition to great clothes, they have amazing customer support, and a brilliant tiktok channel where you get to see the clothing on someone, and ask questions.
I also love that the website shows various models of all sizes wearing the clothes so you get a true idea of what it will look like!

31 de julio de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Hi Summer! Thank you so much for being a loyal Hell Bunny customer and joining in on our TikTok lives!

Valorada con 5 estrellas sobre 5

I'm still in love with brand after many…

I'm still in love with brand after many items ordered and even being lucky enough for a make over I can't fault them enough!

Customer service has always been 100%
Quick delivery. Amazing clothes can't fault them!

Thank you!!

17 de agosto de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Hi Chloe, thank you so much for your kind review! We are so pleased you love your Hell Bunny items and enjoyed your makeover experience.

Valorada con 5 estrellas sobre 5

I love hell bunny

I love hell bunny, their experience, customer service and the actual products themselves make you feel very demure, very cutesy as well as a badass in one

Constantly coming out with new patterns and clothing 10/10 will buy from again and again and again

Best pay day treat

12 de mayo de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Hi Georgina, Thank you so much for your kind review! We really appreciate you taking the time to write about your experience.

Valorada con 5 estrellas sobre 5

Great quality

I recently bought a dress for my girlfriend and I besides the great customers service, she is really happy with it and the dress looks amazing.

Thank you, hell bunny

1 de marzo de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Thank you so much for shopping with Hell Bunny and we are thrilled your girlfriend loves her new dress <3

Valorada con 1 estrellas sobre 5

Very poor quality and very expensive

Very poor quality. I purchased 2 quite expensive coats in February 2024, both one size larger than necessary, but my wife’s coat seams came undone within 3 months. I didn’t tell them immediately due to health issues and my wife couldn’t because she is blind, but the photos are dated. But the Hell Bunny team said it was normal wear and tear! After 3 months! I don’t think so! It’s poor quality garments that are massively overpriced. This is evident from the other feedback and the overall feedback for 1 star being the most feedback received.
Go to a supermarket as their clothing is way better and way cheaper
No doubt Hell Bunny will respond by saying they gave a £15 refund as a gesture of goodwill, but that doesn’t compensate for overpriced poor quality clothing

Updates

Hell Bunny refused to accept that the coat was substandard after only 3 months of occasional use when it quite clearly is. Their stitching is of poor quality. They sell overpriced cheap nasty products and don’t deserve to be in business. Look at their feedback. It says it all. The highest feedback score is the 1 star! That’s a lot of unhappy customers and yet they think it’s ok to continue selling rubbish

They are trying to remove this feedback because it tells the truth

20 de agosto de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Michelle wrote to us and sent photos of a hand-sized tear on the lining seam on the waist of their coat, purchased 6 months ago. This type of tear is typically caused by a sharp object catching onto lining fabric. In the UK, as a rule, faulty item policies cover purchased items up to 30 days after the items are received by customers. After which, cases are assessed individually and we do our best to provide solutions to our customers that are fair to both them and us. In this instance, as we could see it was a very small tear, we offered to cover the cost of repair at a dry cleaners (circa £15). We also sent the a vouchers for 20% off their next order as a gesture of good will. Michelle was unhappy with this solution, left this review on Trust Pilot and brought up exchanging/refunding the coat. Unfortunately, as it has been 6 months since the purchase, we couldn't accommodate this request. We are sorry we were unable to provide Michelle with the solution she was hoping for on this occasion.

Valorada con 5 estrellas sobre 5

Amazing customer service

Always gorgeous clothing supplied by hell bunny.
The customer service is second to none!
I moved house since my last purchase with them and I accidentally clicked my old address for delivery, I realised as soon as I clicked to pay.
I emailed their customer services straight away to see if there was any chance to adjust the delivery address before dispatch and the wonderful Harmony sorted this out straight away to ensure that my parcel arrived to the correct address and updated me with my new tracking information.
A lot of companies wouldn't have done this as it was my error and i would have had to either try to locate the parcel, wait for it to be returned or accept that I would have to pay out again as it was my fault, but not with Harmony and Hell bunny they truly value their customers and it shows!

15 de agosto de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Thank you, Tash, for taking the time to write such a kind review. We were delighted we were able to assist you and hope you will shop with us again soon.

Valorada con 5 estrellas sobre 5

Great company…

Excellent service very quick I am absolutely delighted with my purchase fit and colour spot on thank you

8 de agosto de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Thank you so much, Jennifer! We are so pleased you love your purchase.

Valorada con 5 estrellas sobre 5

Cool style, quality items and perfect fit

My daughter is off to uni soon and needed a whole new wardrobe. She prefers retro, but cool, alternative styles. Thought Hellbunny would tick all the boxes. Placed a large order that arrived very quickly. Couldn’t be happier with the items we’ve received! The size XS fitted perfectly, the cut is amazing and the quality of the fabric is really good. The tops and dresses give this cool young vibe, they look even better in real life than on their website. Awaiting the new collection now, so we can order more!

17 de julio de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Thank you, Rukia, for such kind feedback! We are so pleased your daughter is happy with her new Uni wardrobe!

Valorada con 5 estrellas sobre 5

Outstanding customer service

Outstanding customer service! I placed an order and immediately realised I’d made an error. I emailed the customer service team and they cancelled my order in less than 90 minutes and arranged for a refund. Harmony was fabulous and I couldn’t have asked for better service.

7 de agosto de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Thank you so much, Lucy! Glad we were able to help so quickly

Valorada con 5 estrellas sobre 5

Amazing Company

I never have issues with Hellbunny they are always so helpful, kind and responsive. Their clothing is unique and high quality, they’re so size inclusive and offer great deals.
Cannot speak highly enough of them, Harmony in particular is a trooper and so lovely to speak to.

26 de julio de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Hi Laura, Thank you so much for such a lovely review and we will be sure to pass your feedback onto the team!

Valorada con 1 estrellas sobre 5

Not worth the hassle- poor quality items

I was very excited to recieve my order from hellbunny however when it arrived I was extremely disappointed, firstly the sizes were massive for what I ordered (medium) they looked almost L/XL, secondly the quality of the material was disgusting to touch, very thin and not worth the cost! I returned the items at a cost of £5.99. They have not refunded me shipping costs and I've had to pay more to send them back. The customer service team don't seem to care much either. Not worth it at all I would definitely avoid buying anything from this site.

17 de julio de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Update: Jemma's query was resolved in July. We arranged a refund for the delivery costs and provided the client with a little gesture of good will. We were also very sorry that our returns policies caused any distress.

Valorada con 5 estrellas sobre 5

Excellent

Super Fast response when emailing with enquiries.
Quality of product was great.
The delivery was fast and on time as they promised.
So far I can't fault them at all.

4 de julio de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Thank you, Angeline, for such a nice review!

Valorada con 5 estrellas sobre 5

Excellent customer service

Can't put to words how absolutely amazing the customer experience I received from one of your customer services advisor, I believe her name was Harmony? I was wanting some reassurance about sizing as I am usually an M/ L and Harmony assured on on social media that the sizing would be a perfect fit :) the dress arrived today and I am in love!! Thanks sm Harmony! Can't wait to buy the next HellBunny range.

22 de junio de 2024
Opinión espontánea
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Respuesta de Hell Bunny

Hi Tasha! Thank you so much for your review! We will be sure to feedback your positive feedback to our colleagues.

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