HiQ Tyres & Autocare - Enfield Opiniones 

I took my car to HiQ Enfield for a full MOT, service, and brake replacement. Just over two weeks later — after driving only 115 miles — the front wishbone and drive shaft failed, leaving the vehicle immobilised. An independent garage confirmed the fault should have been identified during the MOT. I submitted a formal claim and was offered a free MOT/service instead of reimbursement. I’ve now escalated the matter through Small Claims Court. This experience raised serious concerns about the quality and safety of their inspections.

***Updated post response***

My car was left imobile I called the garage straight away when they simply said *it's nothing to do with us* not forthcoming with advising I should get the car recovered to the garage ! I had no choice to have to car recovered to a local garage whom immediately advised of the the fact the car should not have passed an MOT 2 weeks prior especially only covering 115 miles.
I informed HIQ that I was having the car repaired prior to any such offer and they failed to acknowledge this only offering they will fix the car free of charge (accepting liability)

How could I take my car back to the garage in good faith when this has occured. The offers from the garage were not sufficient and lacked credibility

So from my experience I recommend not use this garage!

Antonio was excellent he fitted my car in at short notice and kept me informed on how testing was going, when ready and what will be required going forward. HiQ looks after all of our cars.

I done my mot and service with HiQ Enfield they are really helpful and more friendly. Thanks to Riaz and Tony

Nice service

Antonio is very professional and helpful. We always come to them. We know him for many years. Definitely highly recommend!

I had issue with my tyres and I done my mot and service in this garage.
They are really friendly and they done it on time.

Work on the car was done promptly and efficiently.

I have been using HIQ for years and the previous management was not great but this new management has definitely turned the tide where I can honestly say that they are good and professional.

I went inside to get my service and mot done I am working 9 to 6 I asked them if they can do it in a time frame, because I had to go to work, Riaz and Antonio helped me a lot, they done my mot and service same day and within the time frame I give them, the service they done was perfect checking my whole car and report it back to me, another happy customer.

They are really good on what they do
Riaz done my service and show my how it works, everyone is friendly and the prices are quite decent, anther happy customer

Enfield branch did not have the tyre (tyre shop not having the tyre) and waiting times are ridiculous and the young guy at the reception looked like he had been smoking weed. Do Better!

I booked my MOT through AA Smart Care for 11:30 AM, expecting a smooth and timely service. However, when I arrived, I found more than 10 cars ahead of me, many of which had no prior appointments. Despite having a scheduled time, I was forced to wait over three hours for a process that typically takes no more than an hour.

This experience was incredibly disappointing. What is the point of making an appointment if walk-ins are prioritized the same way? The lack of organization and respect for booked slots is unacceptable. If AA Smart Care and the garage cannot honor scheduled appointments, they should not offer them in the first place.

I would not recommend this service to anyone looking for efficiency and reliability. If time management and customer satisfaction are important to you, look elsewhere.

My experience with them was dreadful. Zero customer service full of rudeness and they are bully. I think the person was called Tony or Anthony he was dealing with me in a very bad way not helpful and rude. Time was like one pm 3 days before Christmas I had some light bulbs and heating issues with the car I was renting the car from #KJPCO because they told me that they are their official repairer. I reported to the garage trying to get inside to get my car repaired then this little monster came out from inside he already starting to tell me off that I should not bring the car into the driveway and I said politely where should I go he said I don't know just find a parking around outside apparently he knows that there would be no parking around but he just wants to get rid of me. and I said I'm just simply here to repair my heating issues and some light bulbs then he said I can change the light bulb through but can't promise when!!!!but I cannot do the heating for you because I'm closed and it was 1:00 in the afternoon and I was finding it very bizarre at this time your are closed? Then he went the extra mile and started yelling at me by telling me I should not be here I have cars coming in I said ok when I see the cars I will move for them because initially he sent me to park outside with no specific place then when I did one of his neighbours starting complaining why are you sending car to park in their bays Then in a very unpleasant tone he said that I cannot see you anymore clearly he was dealing with other cars that they were coming after me so I found the whole scenario was very bizarre and selective despite the office told me they have called them so I was expected with priority. Then I said why you are treating me in this way? Well he said I'm closed now as Christmas time and I'm not even supposed to come today to work anyway. I said this is very bad for me because I had to face the freezing cold weather driving the car in a very uncomfortable way and also of course my customers will be complaining about me imagine I have sometimes elderly families. Then he started to say I'm not going to see you anymore he complained that I am the one who's been rude. Then I left and I went to the office made a complaint about him they redirected me to another garage and the other garage dealt with me in a professional way they finished my job instantly. I think HiQ should be ashamed of themselves of running such a business and customers should trust their work and should trust and expect at least a good attitude, but they demonstrated that there was a lacking of professionalism they hold zero customer service values if people keep reporting you and keep writing bad reviews about you, then you need to change mate.

What a fantastic experience. My first visit to HiQ and I will certainly be back for anything car related. Antonio was amazing. I’m currently on crutches and as a woman, I was dreading an MOT on my own. Antonio made sure I was comfortable and explained the whole process. I felt at ease and informed for the whole duration. His kindness and empathy was so very much appreciated. The prices are competitive and the staff are wonderful. Thank you also to Riaz who carried out the MOT. He was so knowledgeable and gave me great advice.
An excellent experience. Thank you for looking after me.

Booked for full car service, full repairs if any fault is found and mot. I arrived at the appointment but it took almost 40mins to be seen because the place was rowdy.
Eventually I was called up and we went through all the above and was told to leave the car key that they will contact me when the diagnostic checks done.
The station manager promised to call me to let me know when the checks are done. So I left to eatery to wait for the call hoping my car will be done that day.
When I left, I realised that my tablet cable was in the car, so I went back to collect it. They had moved my car to a car park and the person assigned to help me to retrieve my cable took me to two car parks nearly 200 metres away from the workshop before locating my car. There I asked him, it seems my car may not even be checked today, but he assured me it will be checked.
Around 4.20pm, the manager AJ phoned me and gave me the outcome of the diagnostic check and it runs into thousands. We negotiated and we arrived at a compromise and I told him to commence with everything.
Being late, he said it would not be done that day because parts need to be ordered. So I took uber back home to Harlow Essex 20 miles away.
So next day I waited for the call which eventually came around 4.45pm. Before I reached the workshop, it was 6pm and they've closed but the manager and one of the office assistant was Locking up and there wasn't anytime to get to know what went through. I made the payment and office assistant drove me to where my car was parked in a narrow street about 500 metres away from the mechanic workshop. He pointed me to my car and drove off.

When I got to my car, I found the passenger mirror was bent outward I presume by being hit by a passing vehicle. It took me a while to straighten it.

I noticed when I started the car, there was a hissing sound from the engine, I thought that must be due to the repairs and services done.

The first day after the service, I only drove the car to our local Tesco store about 1.5 miles away from my house.

Second day, I didn't go out. The third day, I decided to go to the town centre 3 miles away from my house. Less than 2 miles, all I could hear was a loud noise from the engine like a deflating punctured tyre. I was startled and managed to find a place to stop. I don't know much about cars, I opened the bonnet, but I don't know what to look for. So I drove back home but the car has no speed and later, the engine fault light came up.
I phoned HiQ and I informed AJ what happened and he told me to bring the car to them to check it.
The car was driving at a snell speed but i arrived at the workshop, the mechanic said one of the turbo hose is disconnected and the turbo might need changing. I was furious because I changed the turbo not upto a year ago. I told him of noise I was hearing when I picked up the car from them.
They refused to own up to the fault but when I wrote a review they were not happy with it and was almost forcing me to retract it and promised they will sort my car issue out.
But, I made it known to them that the car craws, I can't drive to 20 miles away on motorway.
The manager promised me he'll come to pickup the car on an agreed date. I waited for him as agreed, but he failed to come. I phoned him several times, he never picked up his phone and when i phoned the office, they promised to pass my message, but he never called me back. Eventually he has blocked me.
I later found out my review was removed.

I just want you to know that this people never own up to their mistakes. I never see anything they claimed to have replaced and repaired in my car. Their promises cannot be trusted. If I am not mistaken, I would call them 'crooks in mechanic uniform'

Booked my car for a Major Service & an MOT with HiQ Tyres & Autocare.
It was completed on the same day, Tony was out to the rescue. HiQ were really looked after me, helpful and made me feel happy & comfortable.
Well recommended!

One month ago, I visited HiQ for a diagnostic through my warranty. They were supposed to submit the diagnostic the day I visited. Antonio told us that he had submitted it. I started calling him every week, but he was always busy, and because he wasn't there, they couldn't check if it was approved. For a month, they kept putting me off. After a month, AG told me that Antonio had not submitted it. So he lied to us. Then he said, "Don't worry, I submitted it now." Two days later, I called Opteven Warranty, and they said nobody had submitted anything. So Antonio kept lying. My claim expired because of them.

I have been using this garage for years, I recommended it to everyone I know, friendly staff, professional, and decent.
No hidden charges or surprises, super fast service.

Another pleasant visit to HI- Q today all tyres replaced quickly and efficiently great service Antonio always makes me and the children feel at ease! Thanks again! :)

Went to HiQ in Enfield and was helped by Antonio. He was a breath of fresh air. He was pretty busy but took the time to be polite and very helpful. Will definitely go see Antonio again in the future in fact wouldn’t want to go anywhere else now
Thanks Antonio