Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... Ver más
La empresa ha respondido
176-178 High St, SO14 2BY Southampton, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... Ver más
La empresa ha respondido
I've been buying kpop albums(cds) from Hmv for a while now. Until recently it has been easy to find in store as well as new releases. My last 2 visits have been frustrating as it has moved within the... Ver más
La empresa ha respondido
I had purchased 'Unforgotten' series 1 to 4, but neither I nor the assistant realised that the case did not contain any discs and was merely a display case. Fortunately I had kept the receipt and Harr... Ver más
La empresa ha respondido
From the moment I asked the sales assistant about my enquiry, he was so helpful. Very informative. Friendly. My daughter has learning difficulties and said sales assistant was so gentle and helpful. H... Ver más
La empresa ha respondido
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportEscrito por la empresa

176-178 High St, SO14 2BY, Southampton, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Cd I wanted was not on shelves. Staff tried very hard to find it
But I had to order it to be delivered

Respuesta de hmv (UK) - Southampton
Outstanding service from beginning to end, all within 3 Days of ordering! Thankyou HMV.

Respuesta de hmv (UK) - Southampton
Wish you had more versions of the new ateez album that were listed on the website but not in store

Respuesta de hmv (UK) - Southampton
Pre orders take longer than just collecting new albums in store

Respuesta de hmv (UK) - Southampton
Came when was released as was a pre order was informed well packaged

Respuesta de hmv (UK) - Southampton
I was looking for a DVD which wasn't in stock. I asked a member of staff for help who looked on the system & found a batch of them were due to be delivered soon but he didn't know when. He explained everything to me and I was very please with the customer service I received.

Respuesta de hmv (UK) - Southampton
I had a nice conversation with the woman at the counter. She complimented my necklace, was incredibly polite and helped me with exactly what I needed :)

Respuesta de hmv (UK) - Southampton
The staff were friendly and helpful and the product arrived in a few days

Respuesta de hmv (UK) - Southampton
The store isn’t a patch on the one that was on Above Bar. Staff are fine but they need a different system than asking you to put your email in every time you buy something. Screen is hard to type on so end up with loads of typos. I’d rather they store my email and scan a code that links to my account. Stock isn’t always in on release date. Also, miss the points system. Serves its purpose when you want something but store feels quite soulless which was never an issue in the old HMV store. Three levels- movies upstairs, new stuff and then lower level for music and diff genres. Those were the days… 😂

Respuesta de hmv (UK) - Southampton
I wanted some classical music from Rondo Veneziano but I couldn’t get it in store so had to order it, the assistant was very helpful, the disc came within 4 days

Respuesta de hmv (UK) - Southampton
Availability of stock, and ease of ordering, delivered promptly with no,issues

Respuesta de hmv (UK) - Southampton

Respuesta de hmv (UK) - Southampton
HMW Southampton continues to stock both cd and vinyl. New music is always on the speakers. The staff are knowledgeable and keen to help wherever they can.
I used to work for this long loved hight street asset and will pop in most weeks to grab new releases and order the lesser known artists. Keep it up xx

Respuesta de hmv (UK) - Southampton
We visited the Southampton shop on Saturday 2 May, we received excellent service from Harry who was so patient and kind in explaining different headsets for my son who has autism

Respuesta de hmv (UK) - Southampton
Very helpful staff in your Southampton branch. Thank you.

Respuesta de hmv (UK) - Southampton
Wanted to buy an album. Wasn't released so Mal ordered it for us and it was all ready when we needed it as a gift.

Respuesta de hmv (UK) - Southampton
Follow up email to tell me the parcel was ready. It was available quickly. Really chuffed with my purchase.

Respuesta de hmv (UK) - Southampton
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.