Ordered a couple of vinyl albums, one in the Swindon store and one on website, Staff member in Swindon store so friendly, courteous and helpful helped make the whole process very easy. Kept fully upda... Ver más
La empresa ha respondido
Localización
Cambiar localización16-17 Regent Street, SN1 1JQ Swindon, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Thank you for serving my daughter in Swindon branch to pick up my order of final destination First blood , as I was unwell on that day with shingles ,to collect. DVD was in perfect condition. Sound... Ver más
La empresa ha respondido
I bought a CD which I brought back the following week as it was faulty (for some reason my CD player just didn’t recognise it). Rosie issued the refund, ordered the replacement, and it arrived by the... Ver más
La empresa ha respondido
When it comes to buying special LP's, that I don't want to be damaged in the post, then its much better to do it the old fashioned way and go to the 'real' shop and talk to people.
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Swindon
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
16-17 Regent Street, SN1 1JQ, Swindon, Reino Unido
4,7
Excelente
202 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I accompanied my daughter into hmv a…
I accompanied my daughter into hmv a lounge fly bag in the store shop window drew her attention as I bought her a nightmare before christmas bag for her birthday in September 2023 and spend £190. We where greeted with a cheerful hello from jori and she explained all about the bag and new lounge fly bags coming into the store and talked about powder puff bags which my daughter loves. She was so very polite and helpful . I spent £27.94 on cds I wanted instead of ordering on ebay from sellers because she was so very helpful this was at swindon store 551. Another staff member helped me I wanted iron on patches but was looking at stickers she also was helpful but jori excelled. My daughter spent over £90.00 and purchased her lounge fly bag. She also gave us updates on other lounge fly bags coming in and powder puff girls. She thanked us for our purchases and wished us a good afternoon. Exception service
23 de febrero de 2024
Opinión espontánea
Respuesta de hmv (UK) - Swindon
Hi Tracy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Always friendly and super quick delivery.
13 de febrero de 2024
Respuesta de hmv (UK) - Swindon
Hi Steve
Thank you for leaving a 5 star review for our Swindon store! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :)
This is store and the staff are very helpful.
The staff in Swindon HMV were very helpful in the item I wanted and was there to help with my request straight away.. service was on point.
Thank you Swindon HMV
26 de enero de 2024
Respuesta de hmv (UK) - Swindon
Hello Stacey,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Swindon store, we're sure that the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Great help and nice staff
25 de enero de 2024
Respuesta de hmv (UK) - Swindon
Hi neil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were so kind and helped me…
The staff were so kind and helped me find the vinyls I was looking for. I got exactly what I went in for thanks to their help and am very grateful!
4 de enero de 2024
Respuesta de hmv (UK) - Swindon
Hello Emily,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The shop assist and was cheerful and…
The shop assist and was cheerful and helpful. Everything was dealt with efficiently. It is great to know that good face to face shop service still exists in spite of the decline in the high street. I prefer to visit a shop and am saddened to see so many shops closing. So to have such a positive experience helps to redress the balance.
3 de enero de 2024
Respuesta de hmv (UK) - Swindon
Hi Nicholas,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I haven’t been in HMV in years
I haven’t been in HMV in years, unfortunately someone bought me a vinyl for Xmas which I already had, so I had to to take it back to my local store in Swindon, the man who served me couldn’t have been more helpful if he tried, a credit to HMV if only more people were like him
28 de diciembre de 2023
Respuesta de hmv (UK) - Swindon
Hi Tom,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ease of use.
19 de diciembre de 2023
Respuesta de hmv (UK) - Swindon
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Promised order would take a day or two
Promised order would take a day or two. Had a dispatch notice nothing else
Awful you try to support the high street what’s the point. Well I won’t be using you again
21 de diciembre de 2023
Respuesta de hmv (UK) - Swindon
Hi Richard
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Prompt & courteous
12 de diciembre de 2023
Respuesta de hmv (UK) - Swindon
Hi Rob
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant service and very friendly
16 de diciembre de 2023
Respuesta de hmv (UK) - Swindon
Hi Tracy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great online service.
Very easy to order & arrange delivery. Arrived within a couple of days, intact and in good condition. Personally I prefer to go to the shop and browse but I would recommend this service.
10 de diciembre de 2023
Respuesta de hmv (UK) - Swindon
Hi Tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Hmv…
I spoke with Darren at the swindon store who was very helpful.... they did not have the item I originally wanted however he did find one similar for me... above and beyond with great compassion
30 de noviembre de 2023
Respuesta de hmv (UK) - Swindon
Hi There
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were great nothing was too much…
Staff were great nothing was too much trouble
8 de diciembre de 2023
Respuesta de hmv (UK) - Swindon
Hello Mr Pearce
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Respuesta de hmv (UK) - Swindon
Hi Sue,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely beautiful design
Absolutely beautiful design. My daughter in law will love this, looks very classy and clean. Easy to order and the courier delivered on the correct day. Happy customer
26 de noviembre de 2023
Respuesta de hmv (UK) - Swindon
Hi Sarah,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to find your items
Easy to find your items, order and pay. Couldn't be happier, much less stress than other companies.
23 de noviembre de 2023
Respuesta de hmv (UK) - Swindon
Hi Samantha
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Beatles 67-70
Brilliant service. I don't do online, so pre-ordering in-store works well for me. Delivery by Royal Mail was excellent as well.
15 de noviembre de 2023
Respuesta de hmv (UK) - Swindon
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reminiscing to…
Just glad we have a proper shop to still experience buying music as in the old days.
10 de noviembre de 2023
Respuesta de hmv (UK) - Swindon
Hi Timothy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The chap you dealt with my exchange and…
The chap you dealt with my exchange and purchase was very helpful and approachable.
Large selection of vinyl in store.
4 de noviembre de 2023
Respuesta de hmv (UK) - Swindon
Hi Alex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.