Holdcroft Motor Group Opiniones 1829

Holdcroft Honda Stoke
What can I say, the team there is just amazing, Charlie, Steve and everyone cant do enough for you. Always greeted with a smile and friendly welcome.
I will be using this garage for many years to come now.
I would highly recommend to anyone.
Keep up the great work Charlie and co :)

Holdcroft Mazda Hanley were really helpful and I'd recommend them because the team are fantastic and helped me a lot. I was in desperate need of a car that would be suitable for my newborn and the team were able to find me a great car quickly. The whole team are lovely and willing to help with any questions/queries that I had. Natalie who dealt with finding me the car and the whole process after was fantastic and I can't recommend these guys enough!

The staff at Holdcroft Stafford Hyundai were made my car purchase absolutely seamless, even though I had to travel a long distance to shop with them I am glad I did, it was definitely the right choice.

Took delivery of a car today - Leased via Hippo - had to reject as they released car with a scuffed bonnet - nobody wants to help

Great car buying experience. Knowledgeable staff who communicate well

Recently had my car in for its first MOT at Renault Hanley, service was great and a very prompt phone call when finished.
Showroom atmosphere was very relaxed, whilst waiting, Saw how well the other members of staff interacted with customers and each other, Was nice to see.
Thanks again!

Very dissatisfied and disappointed with the level of customer service at Mazda Oldham. It doesn't deserve a 1 star but I had to rate them in order to post this review. The dealership had advertised and confirmed an offer which they then retracted upon our visit to them. In my opinion it was to get the customer through their door. Once through the door they were asking for a much higher price than advertised. They tried to explain away the reason for the higher asking price which we had doubts about.

When speaking to the platform which advertised their initial offer, it became evidently clear that the dealership had been untruthful and dishonest about the change in price and because of this, we decided to go with another Mazda dealership. We asked for the deposit to be refunded, however they became extremely rude, confrontational and disrespectful towards my wife and I and in my opinion, they pressured us by using bullying tactics to try and keep us with their dealership. They were reluctant to return my deposit and had zero interest in acknowledging or resolving any of my concerns, even with the General Manager was being dismissive and even accused me of 'messing them about'!

This is by far the worst experience I have ever had with any dealership; I am truly shocked and disgusted by their unethical behavior which I thought was unacceptable. You have been warned. I wouldn't wish my experience on anyone, which is why I have written this review.

I went to test drive the car and discuss a part-ex, the salesperson was very helpful. All that was discussed during that visit, was as agreed when i went to pick up the car. The team are friendly, helpful and appear true to their word. I would recommend them to friends and family.

From first contact with manager Pete he could not have been more helpful and Zaine explained every aspect of purchase and I did not feel pressurised into purchase or additional add ons and they both trued to help me as much as they could when my finance company failed to support me and deal with any issues.

Very understanding and knowledgeable sales persons - pleasant, courteous and professional. Whole process was effortless and streamlined. They seemed to be well versed in the sales process and well balanced with their sales attitude.

Hi, just a quick note regarding my recent purchase of a Jaecoo J7 from Holcroft Northwich. It was a great experience, Matt Whittaker was very helpful throughout and made the transaction very enjoyable. The car is great too.

Booked car in for a recall at Warrinton,
Appointment time 10.30, and was told it would be a couple of hours,had a phone call the day before asking me to drop it off between 8.30-9.30, took it in at 9.15
and was told it would be ready between 15.00 and 1700, approx 5/6 hours,not happy but decided leave the car and go home ,even though it was a 40 min drive, as soon as I set foot in my front door my phone rang, " Your car is ready for collection" so went straight back out to collect it, it they had told me it was only going to take 30-40 minutes I could have waited. Totally waste of my day for something that would only have taken me a couple of hours at most.
Give your receptionist accurate information about how long jobs are going to take so it can be passed on to your customers!!

I travelled from another area to see the car that I had seen online. Tony was brilliant all the way along and I'm happy that I got a good deal on the car and on my part exchange. Would thoroughly recommend Holdcroft.

Amazing customer service from start to finish....
Ryan from MG Cheshire Oaks really looked after us...made everything so easy and stress free from our purchase of an MG to sorting out old trade in...
Ryan kept us updated every step of the way from initial viewing, always answered or returned our phone calls with queries, as he was so knowledgeable and even sorted out our private plate for the new car...
Cannot not recommend MG Cheshire Oaks highly enough.

Leah was very professional and helpful during the whole process. She gave me confidence in all the dealings and she had a very good sense of humour which always helps when you are not very confident with the tech .

I would like to thank Josh for his professional and friendly service. He made sure the car was ready for me to drive home the same day, should I decide to purchase it (which I did!). He secured me a great deal and included some extras as well. Josh also followed up with a courtesy call to ensure I am satisfied with the car and answered all my questions regarding the purchase. Thank you, Josh, and the entire team!

Today I took my MG3 into the Cheshire Oaks show room on recall. I arrived at 1.30 and was told that as it was a waiting appointment it could take three hours. Obviously I wasn’t very happy with this, I thought a waiting appointment meant that I waited while the work was done rather than leaving my car and coming back when the work was completed. It was a recall so I had no other option than to go to the dealer. I voiced my dissatisfaction with the amount of time I was going to have to wait and feel that because it was a recall by the manufacturer the customer service was not satisfactory.
However as I was waiting I spoke to Aaran, one of your sales staff who was lovely and if I decide to buy a new MG I will go to him. He told me if I needed anything to ring and ask for him and he will do whatever he can to help. He is an example of what good customer service is.

I’ve recently purchased a kona hybrid from Holdcroft’s at Stoke I received excellent customer service from sales advisor Peter Cornes who was very knowledgeable,helpful and courteous he answered my numerous questions without being pushy I can only describe the service I have received as excellent I would have no hesitation in recommending Holdcroft’s and in particular Peter Cornes

Hyundai Stockport- never go there for a repair. What an absolute shambles! Long story short, I was booked in for a few repairs which I had fully outlined and they had already suggested solutions for. It isn't like they didn't know what was coming. They did a health check the same day, sent me the fixes for each issue, I authorised the work, and you'd think that was it. Work done, job done, off we go! But no, what ensued was a week of them not doing the work because "they were too busy" or "the technician was on a training course". I had complete radio silence so had to chase updates myself. Each time I rang, I was told I would get a call back, that never happened. Every day I was told "it will be ready for sign-off tomorrow". Every day, I was given a different excuse as to why that hadn't happened. I took my car here, accepting the extortionate premium prices, because I thought remaining within the Dealership umbrella would give me the best parts / service possible. How wrong was I!? To top it all off, on the drive home from the Dealership, the rattle they had "fixed" was very much still there. All in all, a very stressful and inconvenient experience. I won't be back, and I would certainly not recommend.

Don’t know how they’ve got so many good reviews. Don’t think about leaving a ‘refundable’ deposit because they will simply steal it and refuse to answer. When you eventually get through, they will ‘ring you tomorrow or put it through to the right department’ . GIVE ME MY MONEY BACK YOU ABSOLUTE LAZY THIEVES!