Homebase - Antrim Opiniones 

83
TrustScore: 4.5 sobre 5

4,4

140 Junction One Retail Park, Ballymena Rd, BT41 4NY Antrim, County Antrim, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought a kitchen from them, had the homebase kitchen designer come out and promise us that we would not have to re tile the kitchen walls and floor as the new kitchen would match the previous kitchens... Ver más

Valorada con 5 estrellas sobre 5

Jordan who was our kitchen planner was excellent made us both at ease when sorting out the plans. Didn't feel under pressure at any time. Would definitely recommend him, friendly and helpful 👍

Valorada con 5 estrellas sobre 5

Staff are always very polite & helpful. I shop alot at the Antrim Homebase store & it's always a very enjoyable experience. Good selection of items, I would sometimes check online before going to t... Ver más

Valorada con 5 estrellas sobre 5

We have had a great experience so far. Jordan B was fantastic, so helpful and friendly and made our whole experience great, nothing was too much trouble, he was brilliant, I can not recommend him enou... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • 140 Junction One Retail Park, Ballymena Rd, BT41 4NY, Antrim, County Antrim, Reino Unido

  • 0345 640 7831

4,4

Excelente

TrustScore: 4.5 sobre 5

83 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 47% de las opiniones negativas

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4,4

Todas las opiniones

(83)

761 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Not very helpful

Not very helpful

6 de abril de 2024
Opinión espontánea
Logotipo de Homebase - Antrim

Respuesta de Homebase - Antrim

Hi Anne​, 

We’re sorry for any disappointment and would like to see how we can resolve this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Valorada con 1 estrellas sobre 5

No courtesy from staff

No courtesy from staff. Despite me saying please and thank you the member of staff serving me did not reciprocate . Just rude.

3 de abril de 2024
Opinión espontánea
Logotipo de Homebase - Antrim

Respuesta de Homebase - Antrim

Hi Dave,

Thank you for your review, we're sorry you were disappointed and we have raised this with the store management team.

Kind Regards

Team Homebase

Valorada con 5 estrellas sobre 5

Antrim branch

Kelly in the Antrim branch was so friendly qnd helpful, nothing was too much bother. Lovely member of staff. Thank you for your help.

27 de marzo de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Bad attitude

Asked for help from a man behind a counter with a high viz jacket on.so rude.although he told me he didn't work there.he was so rude I actually thought he was joking.he must of been a delivery driver but to me he still represented the store. Another young gentleman was of great help but the cashier just grunted and never made eye contact

5 de marzo de 2024
Opinión espontánea
Logotipo de Homebase - Antrim

Respuesta de Homebase - Antrim

Hi Joanne,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Many Thanks,
Team Homebase

Valorada con 1 estrellas sobre 5

I ordered and paid for a new

I ordered and paid for a new, unopened and preferably unused item, what I received was a package poorly sellotaped together, and the item had clearly been used before.

16 de febrero de 2024
Opinión espontánea
Logotipo de Homebase - Antrim

Respuesta de Homebase - Antrim

Hi John,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management to assure you are contacted to resolve this for you.

Thanks,
Team Homebase

Valorada con 4 estrellas sobre 5

Ok but …….

All fine except for huge collection sticker that was not peelable put right in the middle of actual product it took ages to remove it and then the sticky residue also

1 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kitchen

Me and my partner chose a kitchen with Jordan in Homebase, he was extremely helpful and informative during the whole process, and is always at hand for any aftercare questions we have. We are so happy with the kitchen and would definitely recommend. Thanks again Jordan!

6 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Due to nil stock in all my local…

Due to nil stock in all my local stores, I had to journey from Bangor to the Antrim store who had some stock of the Christmas lights I wanted. I called the store just to check and spoke to Sam.
He was so helpful and even though this product wasn’t Click and Collect, when I asked him could he hold three boxes for me, he did so agreeably and without hesitation.
Fantastic customer service from Sam and a major reason why people like him keep me coming back to Homebase. Well done and thank you once again,Sam - top man!

28 de diciembre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

No box/packaging

No box, no packaging and no assistance with it. 'That's just the way it is' no wrap to prevent it breaking in transit and already assembled so cannot check the quality of the bolt used to connect the two pieces so difficult to judge to carry in that way.

21 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Antrim

Respuesta de Homebase - Antrim

Hi Brendan​, 

Thanks for your feedback. We’re sorry for any disappointment and would like to look into this further. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Gemma Ref 1841328” in the subject line, and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

I am so pleased I did click and collect…

I am so pleased I did click and collect as there was only two sets of lights left in stock.
Item: 160 LED Crackle Ball Wire Multifunction String Christmas Tree Lights.

I had been in other stores to began with trying to get these as I first saw these in another hardware store and I was so lucky Homebase had these last two in stock!

Homebase has a better selection of lights compared to other stores that I bought another set off lights while I was in store collecting my items.

These lights didn’t get good reviews online but I’m so glad I purchased them as they are brilliant quality and working. Exactly what I was looking far! I’m so happy and grateful to get these last two items!

A very polite gentleman staff member on the till around 3-4 o’ clock very pleasant and very helpful. He was excellent at check-out service and excellent at click and collect service.

The only thing that spoiled my visit which wasn’t the store’s fault at all is children going mad in store shouting, screaming and crying damaging Christmas decorations and playing with Christmas decorations which is totally unacceptable. A hardware store is no place for children to be playing around in, parents please get a babysitter or do something to avoid children causing distress in front of customers in hardware stores as it’s very unpleasant and ruins being in the festive mood.

14 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Antrim

Respuesta de Homebase - Antrim

Hi Lauren​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Valorada con 5 estrellas sobre 5

Click and collect is a very easy…

Click and collect is a very easy process. Text received in minutes of order and goods were waiting for me when I arrived at store.

14 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Antrim

Respuesta de Homebase - Antrim

Hi Jude​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

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