Homebase - Belfast Opiniones 

205
TrustScore: 4.5 sobre 5

4,7

Shane Park, 105 Boucher Road, BT12 6UA Belfast, Belfast, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great experience overall. Staff that stood out - John the Gardener, he was extremely knowledgeable and helpful in assisting me with selecting plants for my house and also provided me with a full set o... Ver más

Valorada con 5 estrellas sobre 5

Such a shame this store is closing down! On my most recent visit to buy outdoor plants, John in the gardening section shared some very helpful advice about which plants would thrive in our rather sha... Ver más

Valorada con 1 estrellas sobre 5

This was a click and collect item which I bought at a discounted price. When I arrived home I found that apart was missing - the circular disc which screws around the lampshade to hold it in place. No... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were at the Sprucefield Homebase today and struggling a bit in the gardening department, and John appeared as if by magic and answered all our questions...then gave us some very useful extra info t... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Shane Park, 105 Boucher Road, BT12 6UA, Belfast, Belfast, Reino Unido

  • 0345 640 7250

4,7

Excelente

TrustScore: 4.5 sobre 5

205 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 44% de las opiniones negativas

Suele responder en menos de 2 semanas

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4,7

Todas las opiniones

(205)

738 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

John the gardener @ boucher Road

John the gardener @ boucher Road was an excellent help. Really knew his area and took his time to ensure i had what I wanted and needed. I'll be back to use the garden section knowing that support exists.

28 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The parasol I got was not working so I…

The parasol I got was not working so I rang up and asked for a replacement and I would drive back over only to be told you didn’t have any, I then looked online and it said you had 4 in stock so I ordered another one, after about an hour I got a phone call to say they didn’t have any in sock and I could get a refund if I didn’t want the difference colour they did have, I rang back a little later to see what way to do my refund then suddenly the girl on the phone said she did have one in store as there was a stock take getting done and she put it to the side for me. So after all that mucking about I had to then get my sister to drive away back over to the shop 1 hour trip all in.

29 de julio de 2024
Opinión espontánea
Logotipo de Homebase - Belfast

Respuesta de Homebase - Belfast

Hello Thomas,

Thank you for your review, we're sorry to hear about the issues you have had with the customer service you received. Thank you for feeding this back to us, we will pick up with the store and let them know so they can improve in the future.

Kind Regards

Team Homebase

Valorada con 1 estrellas sobre 5

Over 2 hours for click and collect not…

Over 2 hours for click and collect not as advertised

30 de julio de 2024
Opinión espontánea
Logotipo de Homebase - Belfast

Respuesta de Homebase - Belfast

Hi Robin,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Excellent service from Michael in the Garden Centre

Michael stopped what he was doing and came to help us as soon as we approached him. He helped us pick a stone, reminded us about the offer and advised on how many bags to purchase. He transported our bags of stone to the till and put them into our car for us. Absolutely brilliant service and hugely appreciated. Thank you.

30 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Michael in Kitchen Design is amazing

We met with Michael to design and order a kitchen & utility recently. His expertise & honesty during the design process was brillant. Nothing was too much trouble and when i went home and thought what could a different design look like he was always on the end of the phone or email with a prompt response. Highly recommend Michael you won't be disappointed 😊

25 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

So helpful

John the gardener could not have been more friendly & helpful - much appreciated! Thank you

29 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Went in to buy an olive tree.. assisted by John

Went in to buy an olive tree. Was assisted by John who looks after the garden section. He was exceptionally good, so professional, knowledgeable and helpful. The passion for his work was obvious and he took time to answer our questions (with us having inadvertently murdered a number of olive trees previously..!) and provided us with some really good advice on looking after this tree, in a genuinely helpful way. If you are looking to buy garden plants or trees, John is terrific and a real credit to homebase.

28 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

John the gardener at Homebase, Boucher Road, Belfast

My experience at Homebase, Boucher Road, Belfast was excellent due to the fantastic help and knowledge of John the gardener and I am very grateful for all his help with gardening issues and planting. He really helped in choosing the right plants and nothing was too much bother for him, John really is an excellent member of staff and Homebase are very lucky to have him. Thank you so much John.

21 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Last year I visited Homebase and met…

Last year I visited Homebase and met with the garden employee John. I went to the sick bay and lifted a plant he gave me amazing advice which I listened too and followed. This year I have the most beautiful plant growing “Little Ruby” thank you John I will definitely be back as you know your plants and how to keep them.

26 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gardening Advice

Went to Homebase to get some plants. Don’t have a great knowledge of plants and what would be the best for my garden. Met John the Gardner who gave me good advice and was very knowledgeable and pleasant.
Returned a few weeks later to buy more and met him again and he remembered me which was very nice.
Helped me again to make the right choices. Totally recommend Homebase and their friendly staff. Will return again as lovely choice of plants and reasonably priced. 👍🪴

13 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

John in the garden center

John in the garden center home base Belfast can't do enough for customers but not only that his knowledge and passion for what he does is outstanding Home base have hit the jackpot and all their customers too don't hesitate to ask for his help and opinion first class.
Thanks John

18 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to use online service

Easy to use online service, giving instant information regarding stock and store location. Very quick collection service. In and out of store within 3 to 4 minutes.

16 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Staff

John in the Garden and John Customer in service were excellent. As always John (Garden) helped me bring stuff to my car. John in the Garden Centre is always helpful and he has a lot of knowledge around different plants which has always encouraged me to buy them. Thank you

17 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Even though it stated the branch had my…

Even though it stated the branch had my full order it only had 70% of the order. An employee stated I should have received a phonecall to explain the situation but this didn’t happen. A wasted journey and had to request a full refund. Long time before I use Homebase again!

17 de julio de 2024
Opinión espontánea
Logotipo de Homebase - Belfast

Respuesta de Homebase - Belfast

Hi Jo,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

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