Homebase - Bredbury Opiniones 

217
TrustScore: 4.5 sobre 5

4,6

Stockport Road East, Bredbury, SK6 2BN Stockport, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We still have not received our grass trimmer which should have been delivered to the bredbury store on Monday 4th November. Impossible to get in touch by phone as no one answers. A conversation of so... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you Homebase, we approached Kathryn with a request for some bedding plants, she helped us out, nothing was too much trouble and it will make a big difference to our Residents who enjoy gardening... Ver más

Valorada con 5 estrellas sobre 5

We visited the Bredbury store 26/6/24 1920hrs to purchase corner seating for our caravan patio. Excellent service by the Shift Mgr ,Paul. Friendly, helpful, explained the delivery procedure and how we... Ver más

Valorada con 5 estrellas sobre 5

Called into Homebase Bredbury today for some decorating items. My first time buying wallpaper and I hadn’t got a clue how much to buy. I was helped by Paul who checked my wall size and then did the ca... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Stockport Road East, Bredbury, SK6 2BN, Stockport, Reino Unido

  • 0345 640 7814

4,6

Excelente

TrustScore: 4.5 sobre 5

217 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 34% de las opiniones negativas

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4,6

Todas las opiniones

(217)

641 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great shopping experience

Collecting my order was very straightforward following phone updates on progress. Staff very helpful and friendly. Made me feel like a valued customer. Would certainly shop at Homebase again.

4 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

excellent service

I excellent service from Kathryn from the garden centre. What a great member of staff and a cracking sense of humour. Kathryn had just started her shift and I asked if she could assist in wrapping the Christmas tree I had just purchased so the needles didn’t go all over my car. The netting machine want set up yet (I am early it is only November 🙈) she disappeared and came back with some industrial cling film, which worked a treat. She is an absolute credit to the store and the company, great sense of humour, professional and happy in her work (which is rare these days), the lady on the till was also amazing (sorry forgot her name) but we couldn’t get the label to pay as Kathryn had wrapped it so well. Thank you Bredbury Homebase 😁🎅🏻

9 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order 622681586 grass trimmer £35

We still have not received our grass trimmer which should have been delivered to the bredbury store on Monday 4th November. Impossible to get in touch by phone as no one answers.
A conversation of sorts with’Sweetie’ who promised to reorder the item but still no progress and we are not being kept in touch with developments.

7 de noviembre de 2024
Logotipo de Homebase - Bredbury

Respuesta de Homebase - Bredbury

Hi Caroline​

We really appreciate you bringing this to our attention. We're as disappointed as you and will be sharing your feedback with our Home Delivery team. We can see that the item was returned to Homebase by Yodel due to it being damaged and therefore a replacement is needed. There seems to be a technical issue in getting the replacement order to show and the customer service team member Sweety is currently liaising with IT to get this rectified and will be back in touch with you. 

Thanks
Team Homebase

Valorada con 3 estrellas sobre 5

I did click and collect but didn't…

I did click and collect but didn't receive a text message to come into shore. I was passing on my way home and called in on the off chance it would be ready.

4 de noviembre de 2024
Opinión espontánea
Logotipo de Homebase - Bredbury

Respuesta de Homebase - Bredbury

Hi Jacquelyn,

We’re sorry you didn't receive any confirmation of your order being ready. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valorada con 1 estrellas sobre 5

Utter shambles of a company

Utter shambles of a company. Prushed a £70- toilet seat, failed 1 month out of warranty, Was replaced by broken in transport, replaced again and that seat has fail 7 months later. Refuse to replace this desire the fact it's a clear production error. Claiming it's a fitting error which clearly they have no way of telling from a video. This is the seat THEY advised me to but to replace a previous faulty bathstore seat. The call centre (outsourced, not Homebase) have no idea what they are talking about and operate a just say no to everything policy.

Was about to place a 7.5k order today for a new bathroom but instead of will take this order elsewhere.

Terrible company, poor goods, poor service.

1 de noviembre de 2024
Opinión espontánea
Logotipo de Homebase - Bredbury

Respuesta de Homebase - Bredbury

Hi Phil​,

We're sorry to hear that your experience wasn't as you expected. Our customers mean a great deal to us, and we truly appreciate you sharing your thoughts. We can see that our colleagues have advised that this was originally purchased in 8/2022 and is now outside it's warranty period. Our colleagues did ask for additional information to ensue that this is the correct seat for the toilet this is fitted to and to see if this could be resolved for you. We are sorry that you are disappointed with our efforts to get this sorted for you.
As this complaint does not relate to the Bredbury store could you please amend the review to reflect this was an online order.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Efficient collection of items

Efficient collection of items. An item was unavailable but I was informed via telephone and a refund was arranged for that portion of the order. The staff at the Bredbury store are always friendly and polite.

28 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dulux paint mixing

Gina was very helpful in mixing the paint she let my sons get involved in the process which pleased them! Pleased with the product, thanks Gina! :-)

20 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

click and collect

Everything ordered on line for click and collect was ready for me within 45 minutes.
And they were brought to me within 5 minutes of attending the store.
What’s not to love.

9 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Pot was filthy when I collected it

Pot was filthy when I collected it, the lady said it had been outside so a good wipe would solve the problem. She didnt even try to wipe it down. She didn't honestly care and was very blasé about my concern.

8 de octubre de 2024
Opinión espontánea
Logotipo de Homebase - Bredbury

Respuesta de Homebase - Bredbury

Hi Harry,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

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