Homebase - Bromsgrove Opiniones 

132
TrustScore: 4.5 sobre 5

4,3

Brook Retail Park, 2a Sherwood Rd, B60 3DR Bromsgrove, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Homebase in Bromsgrove has room for improvement. While their website showed availability for chime bells, there were none when I tried to click and collect. Luckily, I was notified before traveling, b... Ver más

Valorada con 2 estrellas sobre 5

So the sales assistant appeared to be helpful, I was picking up a double cube unit, not the lightest....I am 66 and all he said about helping me was ",Oh I'm not that strong'...I replied "i'm not th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jake was fabulous! From the initial design through to post delivery queries nothing has been too much trouble. He’s been friendly, proactive and gone out of his way to ensure any issues were sorted q... Ver más

Valorada con 5 estrellas sobre 5

I go in to the bromsgrove Homebase regularly for paint, often getting in excess of 10 tester pots mixed at a time ( for art projects etc) Will tends to serve me on the paint machine and he is just br... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Brook Retail Park, 2a Sherwood Rd, B60 3DR, Bromsgrove, Reino Unido

  • 0345 640 7221

4,3

Excelente

TrustScore: 4.5 sobre 5

132 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 47% de las opiniones negativas

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4,3

Todas las opiniones

(132)

756 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Easy to order online

Easy to order online, check stock availability. Quick response once order completed and collection of items within the hour. Courteous staff and easy collection.

14 de marzo de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Collecting an order

I went to collect some tiles that I pre ordered. They brought to the checkout in a trolly by a young man. I could hardly push the trolly and once outside the trolley went towards the parked cars. I had to drag the trolley from post to post until it reached my car.

It would have been a great service if the young man had offered to help me to my car.

24 de febrero de 2024
Opinión espontánea
Logotipo de Homebase - Bromsgrove

Respuesta de Homebase - Bromsgrove

Hi there,

Thank you for leaving us a review, we're sorry that you were disappointed by the customer service you received. We have flagged this with the store manager so he can suggest this to staff.

Kind Regards

Team Homebase

Valorada con 5 estrellas sobre 5

A good experience

Service was very quick and staff were very helpful, getting a trolley to place heavy load onto, pushing it,and placing it in my car. No hassle.

19 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Went into the Bromsgrove store. I purchased a clever 8 cube unit. when i found the one i wanted there was 20% off it (bargain). I couldn't lift it so I asked for help. The Guy called Will came to help. He went and got the trolly I

would need, he noticed the one I had picked was open at one end and it was stuffed, he checked stock level, he went and found a better boxed one for me and popped it on the trolly took
It to a desk I was served by a man called Lox. He was so nice. Will then took the heavy box to the car helped me put the the seat down and put the box in then made sure it was in a secure position for me to drive home. He was so nice and helpful. When I got home I had to call the store to ask a question about my purchase. I spoke to Liz who did everything to help me.
I must say it's refreshing to find staff who Care not only about customer service but about each other. Well done Homebase your staff are a credit to you.

15 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

great

Welcoming staff member behind the toll, politely took my details and kept me updated throughout.
Helpful shop floor staff member, assisted me to loading my delivery into my car.

14 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Regular at Homebase Bromsgrove

Regular at Homebase Bromsgrove. Top tier service every time. Recently wanted some Farrow & Ball paint which was out of stock. Swiftly ordered, great comms throughout and rapid arrival. Quality from start to finish every time.

10 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy online ordering system

Easy online ordering system of the item I wanted and ready to collect in an hour. Item also cheaper than other DIYs.... what's not to love...

1 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Seamless purchasing experience

Seamless experience
Helpful staff
Put the heavy box in my car
I purchased other items and needed assistance, it was given to me with a helpful smile, I actually remarked upon the excellent service to the store staff, as unfortunately in other retailers this is rare!!
Customer service is key and today Homebase Bromsgrove was on their game !!

14 de enero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

There was no member of staff at the…

There was no member of staff at the collection point. When, eventually, a lady arrived she was very pleasant and helpful. However, customers should not have to wait in this way

14 de enero de 2024
Opinión espontánea
Logotipo de Homebase - Bromsgrove

Respuesta de Homebase - Bromsgrove

Hi,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valorada con 1 estrellas sobre 5

The items purchased which items not fit for purpose were obelisks…

The items purchased which were obelisks were rusty and not fit for purpose and were refunded and should not have been on sale at full price..
These items were ordered online collect number 552043751

10 de enero de 2024
Opinión espontánea
Logotipo de Homebase - Bromsgrove

Respuesta de Homebase - Bromsgrove

Hi Ray​, 

Thanks for your feedback. We’re sorry for any disappointment caused by your recent purchase. To make sure we can log this back appropriately please could you let us know the SKU or name of the item you purchased by updating your review 😊 

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Click and collect order

Click and collect order, notification given the next morning order was ready, item was all ready on a trolley which was taken and loaded into my car- brilliant service

1 de enero de 2024
Opinión espontánea

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