Homebase - Cannock Opiniones 

134
TrustScore: 4.5 sobre 5

4,4

The Orbital Retail Centre, Voyager Drive, Cannock, WS11 8XP Cannock, Staffordshire, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Order processed quickly. 1 item not in stock but got a phone call to advise and refund arranged automatically. Easy click n collect process- order ready on trolley (many bags of compost) so much quick... Ver más

Valorada con 1 estrellas sobre 5

I purchased a cordless hedge trimmer by using click & collect. On opening the box when I got home it was clear that the said item was a returned item the blades were marked the trimmer was scuffed the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to buy a hedge trimmer (bosch as was only brand made somewhere other than China!). Displayed trimmer had a big hole smashed in the box. Found a young chap and asked him if they had another one i... Ver más

Valorada con 3 estrellas sobre 5

My kitchens not even 3 years old yet and I can see im going to need multiple repairs done very soon. Not a patch on Howdens


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • The Orbital Retail Centre, Voyager Drive, Cannock, WS11 8XP, Cannock, Staffordshire, Reino Unido

  • 0345 640 7114

4,4

Excelente

TrustScore: 4.5 sobre 5

134 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 45% de las opiniones negativas

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4,4

Todas las opiniones

(134)

744 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Julie in Cannock served me today

Julie in Cannock served me today! I always come to Homebase because the customer service is the best. No questions ever too daft and always happy to help. Homebase in Cannock is always my go to for home decorating, diy and craft supply needs!

7 de agosto de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Charger missing from item

4 de agosto de 2024
Opinión espontánea
Logotipo de Homebase - Cannock

Respuesta de Homebase - Cannock

Hi Wayne​, 

Thanks for your feedback. We’re sorry for any disappointment caused! We've spoken to the store and they've confirmed they've been in touch with you and resolved directly. If you need any further support, please let us know 😊 

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

New kitchen

A HUGE thank you to Darren Dutton who sat with me and designed my new kitchen. Very polite and patient, really looked after me. Recommended kitchen fitters Stefan and Mick. Very hard working professional men absolutely over the moon with my kitchen. They also recommended a plasterer Gordon who did a fantastic job on the ceiling and walls. Highly recommended these guys.

22 de julio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Using click and collect- help loading item in car (or not)

Using click and collect, my item was brought on a trolly and handed to me. Only when I got to my car did I see it was over 76Kg. It was a struggle for me and my wife to load it. An offer from the young assistant should have been made.
Only the previous day we purchased a garden table and chairs set and whilst heading for the checkout an older assistant offered to help load it in the car, we didn't need any help but the offer was nice.
Maybe it's a generational thing but the young lad should have offered to help with such a large heavy item.
One for you to bear in mind for the future.

27 de julio de 2024
Opinión espontánea
Logotipo de Homebase - Cannock

Respuesta de Homebase - Cannock

Hi Anthony,

We always aim for great service, so we're sorry to hear you've had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valorada con 3 estrellas sobre 5

Delivery times

Ordered on line for collection the next day Saturday.
Rang shop on Monday and they said would look into in.
Staff member rang back later to tell me it would be in store later that day, which it was.
No issues with staff, just the promise of next day collection.

23 de julio de 2024
Logotipo de Homebase - Cannock

Respuesta de Homebase - Cannock

Hi Robin​, 

Thanks for your feedback. We’re sorry for any disappointment caused by your delayed delivery to store! We'll ensure this is passed over to our courier to review further. Please reach out if you need any further support.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Excellent service

From ordering to collection everything was so straight forward. Your staff at the Cannock branch were excellent. They help me carry and lift the heavier items to my car. Thank you

26 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

Good service, the two lady's (Brooke and Kristina) helped me workout which paint base would work best and served us quickly.

Thank you.

26 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

fantastic as always

fantastic as always. Mia & Cristina helped me find everything I needed fantastic service thank you very much 😊

18 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I purchased a cordless hedge trimmer by…

I purchased a cordless hedge trimmer by using click & collect. On opening the box when I got home it was clear that the said item was a returned item the blades were marked the trimmer was scuffed there were remains of leaves on the unit itself. It had took me 25mins to get to the store & the same to get back due to high volume of traffic, I then had to repeat the journey to return to the store with the hedge trimmers. After being kept waiting for another 20 minutes in the store while they tracked down a replacement I left the store with my NEW hedge trimmer’s. A-most unsatisfactory experience for a simple click & collect item.

13 de julio de 2024
Opinión espontánea
Logotipo de Homebase - Cannock

Respuesta de Homebase - Cannock

Hello Neil,

Thank you for taking your time to leave a review. We have passed your feedback to the store manager to look into this further and offer re-training to our Click&Collect staff. We're sorry that you were inconvenienced on this occasion.

Kind Regards

Team Homebase

Valorada con 5 estrellas sobre 5

They were so happy and helpful one of…

They were so happy and helpful one of your staff took time to help us find the right soil and pot for our roses she was a delight and all the staff were just lovely it makes you want to go back we live in Stafford and we went to the Cannock because we bought some outdoor garden furniture there but we will go back because they were so lovely well done to your company best wishes Carol cooper

18 de junio de 2024
Opinión espontánea

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