Homebase - Cannock Opiniones 

134
TrustScore: 4.5 sobre 5

4,4

The Orbital Retail Centre, Voyager Drive, Cannock, WS11 8XP Cannock, Staffordshire, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Order processed quickly. 1 item not in stock but got a phone call to advise and refund arranged automatically. Easy click n collect process- order ready on trolley (many bags of compost) so much quick... Ver más

Valorada con 1 estrellas sobre 5

I purchased a cordless hedge trimmer by using click & collect. On opening the box when I got home it was clear that the said item was a returned item the blades were marked the trimmer was scuffed the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to buy a hedge trimmer (bosch as was only brand made somewhere other than China!). Displayed trimmer had a big hole smashed in the box. Found a young chap and asked him if they had another one i... Ver más

Valorada con 3 estrellas sobre 5

My kitchens not even 3 years old yet and I can see im going to need multiple repairs done very soon. Not a patch on Howdens


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • The Orbital Retail Centre, Voyager Drive, Cannock, WS11 8XP, Cannock, Staffordshire, Reino Unido

  • 0345 640 7114

4,4

Excelente

TrustScore: 4.5 sobre 5

134 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 46% de las opiniones negativas

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4,4

Todas las opiniones

(134)

747 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

The staff could not have been more…

The staff could not have been more helpful, showing me where to find what I was looking for in the store. They even covered wood I bought in plastic wrapping to stop it getting wet in the pouring rain as I took it back to the car.

10 de abril de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

We ordered 11 packs of large kitchen…

We ordered 11 packs of large kitchen tiles. They were not available for delivery, so ordered them for collection. The assistant went away to get the tiles and returned with a lot of the packaging damaged and a couple of tiles damaged.
They sent someone to check the warehouse for more packs but this took a long time. I asked if I could change the damaged tiles with those on show (samples) they said ‘you will have to replace them’ but no one offered to help.

I just felt the staff could have been more helpful and we were worried the tiles might go out of stock.

8 de marzo de 2024
Opinión espontánea
Logotipo de Homebase - Cannock

Respuesta de Homebase - Cannock

Hi Adrian,

We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Sue is a superstar

I wish I could take the assistant at the till home and bottle her kindness. Helpful, polite and a pleasure.

28 de febrero de 2024
Opinión espontánea
Logotipo de Homebase - Cannock

Respuesta de Homebase - Cannock

Hi,

Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)


Thanks,

Team Homebase

Valorada con 5 estrellas sobre 5

The cube

It was quick as there wasn’t anyone queuing, always friendly staff at the checkout , was bigger than expected though

22 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Faulty Ladders…

Have collected these ladders taken the packaging off when I got home. Opened them to try out but the will not close up again. So will have to take them back. Very annoying. Have now returned the step ladders back to store. Had a very helpful member of staff raise my refund. The customer service team at your Cannock wood store are always willing to help. So 5stars for them.

2 de febrero de 2024
Opinión espontánea
Logotipo de Homebase - Cannock

Respuesta de Homebase - Cannock

Hi Greg, 

Thank you for your review, we're sorry that the ladders you picked up aren't working correctly, we completely understand how frustrating that can be! If you take them back to your closest store a member of our team will be more than happy to help.

Kind Regards

Team Homebase

Valorada con 1 estrellas sobre 5

I never received a notification that my…

I never received a notification that my order had arrived in store. I popped in on the off chance and my order was there. I was appalled to see the state of the box; there was a massive hole which had been taped up in a rudimentary fashion. I knew immediately that my cupboard would be damaged and on opening I found damage on the bottom left corner. The door was almost falling off and the top of the cupboard is covered with smears and blemishes. I think this may be an ex display model that I bought at full price. I am not happy

28 de enero de 2024
Logotipo de Homebase - Cannock

Respuesta de Homebase - Cannock

Hi Mrs Faulkner,

Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Bar stool

Great price for a really good quality stool. Swift delivery. Courteous delivery driver.

16 de enero de 2024
Valorada con 5 estrellas sobre 5

Order was ready and assured that the…

Order was ready and assured that the best one was picked and I believe her

Tremendous literally the order was fir a Christmas tree 🌲

20 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Cannock

Respuesta de Homebase - Cannock

Hi Marc​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Valorada con 5 estrellas sobre 5

Good experience

Staff were very helpful and went out of their way to help us and phoned us when the item was not in stock and offered the display item, which we were happy to accept.

17 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Cannock

Respuesta de Homebase - Cannock

Hi Phil​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

Valorada con 5 estrellas sobre 5

Easy to order and collect

Easy to order and collect, great service.

12 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Cannock

Respuesta de Homebase - Cannock

Hi Arran​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

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