The ordering process is fine, hassle free but the some members of staff at the Kingsway store certainly need to remember they actually have customers to serve rather than carry on conversations with f... Ver más
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Consulta las opiniones de los clientes
Ordered my Keter outdoor storage unit online. Process was easy, quick and efficient. Picked up unit at Derby Kingsway store click and collect. Was served quickly by efficient and friendly staff, one o... Ver más
We were served by Ryan who mixed some paint for us, he helped us choose what type of paint and also checked we had all tools etc that we needed. He was very knowledgeable and friendly. At the til... Ver más
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I c... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda para la reforma del hogar
- Proveedor para baños
- Tienda de hágalo usted mismo
- Tienda de muebles
- Vivero
- Tienda de mobiliario para cocina
Sobre Homebase - Derby Kingsway
Escrito por la empresa
Homebase
Escrito por la empresa

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Información de contacto
Kingsway, Derby, DE22 3FA, Derby, Derbyshire, Reino Unido
- 0345 640 7042
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 52% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
All good in the end
Online order but on collection found the fitting had no screws in the packet, picture and description said with fittings. Alerted the staff who checked the remaing stock, no fittings in any pack. However they sorted my problem found screws and I was very satisfied. Efficiency.
Me and my dad went in looking for Cable…
Me and my dad went in looking for Cable ties and Josh was very helpful and polite and took us to where they were
Great service by Ryan At the derby…
Great service by Ryan At the derby kingsway store, went get of way to get our product in the car. Nice one ryan!
Had a great experience today when asked…
Had a great experience today when asked for help from Ryan, he quickly found our order and helped us into the car too. Lovely friendly guy, clearly nothing was too much trouble for him, shame all shopping experiences arnt as good😊
Amazing service went to click and…
Amazing service went to click and collect a big Keter storage item and was seen to very quickly by the cashier and then Ryan came out to the car with it on a pallet trolly and I went to lift it into the car but he did it all for me
Really polite and friendly can’t recommend enough xx thank you for such an easy transaction from start to end
Ryan helped us get a bulky item to the…
Ryan helped us get a bulky item to the car. Very helpful service.
Help with finding an item in the store
We were looking for a certain product in the store and asked a member staff to help out. He immediately put aside what he was doing and walked us straight to the item we were looking for. He was courteous, helpful and had a smile on his face and his name was Josh. So nice when someone is so helpful.
The staff went above and beyond
The staff went above and beyond, Carried to the car and helped load. Thank you Ryan.
Excellent service!
Excellent service!
I would not hesitate to order online and collect again.
Plus, the lady at the customer service desk was lovely and very efficient.
Thank you!
Josh was excellent
Josh was excellent. He took my heavy stones out to my car. Thank you.
Very helpful staff
We need emotion and we needed it to be mixed. The assistant. Ryan was really helpful and very friendly. We felt as if he couldn't do enough for us.
Great store experience
I had a great experience in store.
Lucy was so helpful and couldn’t do enough to help me with everything I needed in store. Thank you
10 / 10 for the help received from Ryan
I ordered 14 plant pots for my garden and when I arrived I was helped to the car by Ryan. Ryan carefully loaded them into my vehicle and took great care with them to make sure none of them would bang into each other and potentially break. He was extremely helpful and made my job of collecting so many plant pots a much easier and pleasant job than I was expecting.
Easy to reach the store, helpful staff
Easy to reach the store, plenty of car parks available. The store was quiet and a very helpful person named Paul had time to show me some garden tools and gave advice, very grateful. Shopping in store is much more pleasant than online but perhaps the prices could be more affordable.
Ryan Lodge was exceptional
Ryan Lodge was exceptional - I would not have made it through my trip to Homebase without him. Thank you so much for your help. He deserves a raise - employee of the month
Good customer service
The lady (Vanessa) who managed the order was great. She rang me to let me know about stock issues and gave next best options. The same lady also served me in store during collection and she was friendly and nice.
Thank you for the help
One of your staff could see my puzzled face, offered to help and found what we were looking for straight away. Thank you Josh. Much appreciated
Excellent service from this branch
Excellent service from this branch. Very helpful. I think the lady serving me was Lucy & a man, Ryan.
Had a great customer service
Had a great customer service, thanks Chris for all your help.
Carmel & Josh were very helpful and efficient, Locating the Keter Darwin storage boxes that were not easily accessed for customers. Josh loaded and delivered them to our vehicle.Thank you
Very helpful assistants, they made our shopping visit really pleasant and easy to find what we wanted.
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