Homebase - Ewell Opiniones 

169
TrustScore: 4.5 sobre 5

4,4

23 Reigate Road, Ewell, KT17 1PE Epsom, Surrey, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Easy to order and quick to be ready to collect. Polite service in store and it was very busy. Knocked off one star as the ceramic pot I'd ordered had a couple of small chips in the rim. It was heavily... Ver más

Valorada con 1 estrellas sobre 5

I ordered a B&D Powerfile online for collection at a store, and Homebase took my money. A little later they cancelled my order, so I had to re-order from a different store, further away from home. S... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The store and staff are great… however I can’t understand how rude the customers that shop in Epsom are they manners are disgraceful. The staff try there best with who they have but it seems never goo... Ver más

Valorada con 5 estrellas sobre 5

I am happy with my recent experience. I bought a Country Living Kitchen from the Ewell store. I was assisted by Charlie who was knowledgeable, experienced and helpful. The whole process was straightf... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • 23 Reigate Road, Ewell, KT17 1PE, Epsom, Surrey, Reino Unido

  • 0345 640 7127

4,4

Excelente

TrustScore: 4.5 sobre 5

169 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 46% de las opiniones negativas

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4,4

Todas las opiniones

(169)

749 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Mike was accommodating and informative

Mike was accommodating and informative, advising us on the most suitable bathroom fittings for both our family bathroom and ensuite. He gave useful suggestions and recommendations about the pros and cons of wet rooms versus standard shower rooms.

31 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't visit the store at Ewell if you…

Don't visit the store at Ewell if you don't want to pay for the overtime parking (90 min max) charge of £100 (£60 if you dont appeal and pay in 14 days). It is easy to spend more than 90 minutes there unless you are very sure what you want to buy and don't need any assistance from the staff (if you are lucky to find one).

20 de julio de 2024
Opinión espontánea
Logotipo de Homebase - Ewell

Respuesta de Homebase - Ewell

Hi WH Cheung​, 

Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Louise” in the subject line, and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Bathroom Refurb

Mike Ellis was the bathroom expert we dealt with at Homebase Ewell. He was very helpful and professional. The original shower unit we ordered showed in stock at the time of order. However a couple of weeks later Mike contacted us to say he’d subsequently found out it wasn’t in stock and no one knew when it would be. So we went in to see him and with his guidance chose another shower unit. The new one came within days. The bathroom has now been completely refurbished and we are very happy with all the units and the work of the bathroom fitter.

15 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Click and collect

Arrived at 9.30 to collect my order.
Roger was in car park and advised that store did not open until 10. (It was Sunday) then informed him that I was collecting an order and he immediately loaded it into trolley and put in my car!
Superb service! Well done Roger! 👏👏

28 de julio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great customer service team

Great customer service team. The team were super friendly and helped with everything we needed. They were more than happy to help and It was a completely pleasant experience and would definitely recommend. Only disappoint is the ordering system. After buying something Homebase later put on a much better offer. They will not refund the difference and you have to completely return the item, wait 5 days for a refund and then repurchase for cheaper even though the discount to the item applied a day after we originally bought it.

27 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great member of staff

Our search of the paint on offer did not lead us to the product we wanted. Along came Ray who located exactly what we wanted (a product which housed in a total separate aisle). A good man who takes his job seriously and does it in a cheerful manner.

18 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought a Country Living Kitchen

I am happy with my recent experience. I bought a Country Living Kitchen from the Ewell store. I was assisted by Charlie who was knowledgeable, experienced and helpful. The whole process was straightforward, the timings were all fine. Any extra bits needed were easily sorted. Kitchen & appliance delivery was good. I used my own fitter, except for the worktop - which came through Homebase and was perfectly fitted. Would recommend.

13 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you TJ & Kasia!

Thank you TJ & Kasia!! Both went above and beyond to help me find proof of my transaction after I mislaid my receipt.
They were both extremely patient and attentive and all was resolved in the end. If I could give them 10 stars each I would!

11 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Charlie Fagan and Homebase come highly recommended!

Ordered our new kitchen with help and advice from Charlie Fagan at Homebase Ewell.
We have been very impressed with his ideas and support through the whole process. Any issues we have had have been dealt with quickly and efficiently.
Charlie was very kind and patient with us and had great ideas which have helped make our kitchen look an absolute dream!
The quality is very good and we wouldn’t hesitate to recommend Charlie and Homebase to others looking to have a new kitchen. Thanks very much! Very happy customers!!

2 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

cordless drill…

I needed to buy a new cordless drill and Rodger was extremely helpful in helping me pick the best option for me based on my requirements.

29 de junio de 2024
Opinión espontánea

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