Homebase - Ewell Opiniones 

169
TrustScore: 4.5 sobre 5

4,4

23 Reigate Road, Ewell, KT17 1PE Epsom, Surrey, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Easy to order and quick to be ready to collect. Polite service in store and it was very busy. Knocked off one star as the ceramic pot I'd ordered had a couple of small chips in the rim. It was heavily... Ver más

Valorada con 1 estrellas sobre 5

I ordered a B&D Powerfile online for collection at a store, and Homebase took my money. A little later they cancelled my order, so I had to re-order from a different store, further away from home. S... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The store and staff are great… however I can’t understand how rude the customers that shop in Epsom are they manners are disgraceful. The staff try there best with who they have but it seems never goo... Ver más

Valorada con 5 estrellas sobre 5

I am happy with my recent experience. I bought a Country Living Kitchen from the Ewell store. I was assisted by Charlie who was knowledgeable, experienced and helpful. The whole process was straightf... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • 23 Reigate Road, Ewell, KT17 1PE, Epsom, Surrey, Reino Unido

  • 0345 640 7127

4,4

Excelente

TrustScore: 4.5 sobre 5

169 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 47% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(169)

752 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

We were served by TJ and Gemma

We were served by TJ and Gemma. It was quite late in the day. They were both super friendly, very professional and absolutely delightful. I rarely see this level of customer service. They are a credit to your company and your shop will be my first port of call next time because of these two great women. They rock!!

19 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer Service Recieved

Came into store in Friday to pick out paint. Sam in paint ask me if I need help and was very helpful and polite and took time to help me and was very patient. I had bad wrist and he also help me to car. Great staff member for Homebase

21 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ewell review

Came in on Friday to buy some paint for my living room, sam asked me if I needed any help and recommend some really lovely paints and I feel in love the polished pebble. Sam had a such a great help and had lots of knowledge on paint, and also help me to the car with the paint. Sam did an amazing job.

14 de junio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great service - strange sound

Great service - took my old lawn mower for recycling. New Powerbase 37” ready. Only 3 stars because there is a sporadic sound when the blade rotates which could be sign of a problem. If it’s fine I’ll update my score
Richard Moody

19 de junio de 2024
Opinión espontánea
Logotipo de Homebase - Ewell

Respuesta de Homebase - Ewell

Hi Richard,

Thanks for taking the time to leave us a review. We’re so pleased your click and collect experience was great, it’s good to know we’re nailing it! 🔨️ If any problems do persist with the mower please do pop back into store and we will look into this for you. 

Many Thanks
Team Homebase

Valorada con 5 estrellas sobre 5

Great experience

Great experience. Went to the Epsom/Ewell branch and Katarzyna was really helpful finding the right garden furniture. Sam & Harrison were legends helping me pack everything into my car - great customer service!

I needed to get garden furniture quickly for an event and if I didn’t have the help from those 3 I probably wouldn’t have bought it.

Homebase, if you’re reading this give them commission / bonus pay.

16 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Your member of staff,TJ

Your member of staff,TJ.

Despite what should have been an easy exchange, due to your systems, TJ had to search for the transaction to do the exchange. She went above and beyond.

6 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 Star quality customer service

Just had to write this review after my 5 star experience at Homebase Epsom. I literally dragged myself in there to choose some paint after a long day at work when suddenly I hear do you need some help! Sam in the paint department helped me choose some colours was very patient and knowledgeable about what I should expect then it didn’t stop was served by a lovely lady Helen at the till. Thank you guys those gestures of kindness went a long way with me . Customer service at its best! :-)

5 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service!

Had the great pleasure of dealing with Helen…very courteous and helpful
I have shopped here for a number of years and intend to carry on in the future
GW.

4 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I am very disappointed with the…

I am very disappointed with the lawnmower.
The grass was not even that long and
It was constantly switching off.
I had to open it, clean it and trying to figure out what was happening took me all day and at the end I was not able to finish my garden.

2 de junio de 2024
Opinión espontánea
Logotipo de Homebase - Ewell

Respuesta de Homebase - Ewell

Hi Catalina,

Thanks for leaving your feedback. We're sorry to hear that you've had an issue with our product. We take quality very seriously, and we would like to investigate this further. A member of the team will be in touch with you directly to gather some more information and try to resolve this with you.

Many Thanks
Team Homebase

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más