Homebase - Tiverton Opiniones 

153
TrustScore: 4.5 sobre 5

4,5

Lowman Way, EX16 6SR Tiverton, Devon, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Homebase Tiverton. Excellent service as usual. The whole staff are so welcoming, helpful and knowledgable. Whenever we visit we are greeted by lots of smiles and sales people ready to offer advice and... Ver más

Valorada con 4 estrellas sobre 5

Mel was helpful with my customer service experience! After seeking advice from a colleague, Mel was able to price match the offer that was online and had appreciated why I had asked the question, as I... Ver más

Valorada con 5 estrellas sobre 5

We went in to find a tap to match our sink. We had looked at different options elsewhere but couldn't find the right tap. Amy in the kitchen department was incredibly informative in helping us choos... Ver más

Valorada con 2 estrellas sobre 5

Ordered an item for delivery to my local store (Tiverton) as it was not in stock. I was advised that it was available for collection but the assistant and another called in to help couldn’t find my or... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

153 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 47% de las opiniones negativas

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4,5

Todas las opiniones

(153)

766 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Happy Shopper

Whilst looking very confused , trying to find paint I was helped enormously by the staff who explained what I needed and that it could be mixed in larger quantities.
Very happy with the service I received from Sarah S, Natalie and Iris

15 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Went to Tiverton Homebase to have a look at a strimmer and a lawn mower. Came out with a cordless strimmer and lawnmower, and a lovely set of garden furniture!! Definitely due to great service by Natalie and Rachel!

15 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super helpful assistant.

Super helpful assistant David H at Tiverton branch. Helped me find what I needed and made sure I bought the right products. Many thanks David H and also Iris on the till. Cheerful and helpful.

11 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Class Experience

I used Tiverton Click and Collect today and found a extremely helpful assistant called Iris.
Look after staff like this because if you don't value them some other company will ! Good staff are hard to find.

11 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy and cheerful

Had a very positive experience in store. Needed to find inspirations for a new worktop surface for the kitchen and she gave me a few ideas and pointed me in the right direction. Thank you iris

3 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The assistant Sarah N operator 110305…

The assistant Sarah N operator 110305 pointed out that the batteries I had picked up weren’t on offer. She went off to another stand and brought back a pack that were a much better deal and were the same brand. She is always very helpful.

30 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Staff member Iris was so helpful

I was helped at the checkout by a very friendly staff member called Iris who guided me to more products that I may have needed but hadn't thought about myself. She has saved me another trip in to the store which I was so grateful for. She was pleasant and helpful and very good at her job.

26 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rachel excellent planner

Rachel, was our contact at Tiverton and my partner and I had best of time designing and planning our new kitchen. I must stress that Rachel did all the work in giving us ideas and colours for our kitchen. We both thought that our experience with Rachel as a sales person was no less than perfect. Thanks for all your help .
Chris n Mel

16 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy ordering process

Easy to order via the website and choose when to collect. Very helpful assistant in the store, thank you Natalie.
The tongs will be ideal for use with my wood burner. They are quite sturdy and weighty.

9 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve recently ordered a kitchen from…

I’ve recently ordered a kitchen from here. Racheal one of the designers has been fab. No pressure to buy, offered me a quote with many options, answered many emails promptly, and completed extra visits to my property to assist me to find the best options cost wise to cover another appliance, I had not planned to replace.
I’ve also visited the showroom many times to talk things through. She liased with the fitter also directly promptly and efficiently.
So good to support local store with always approachable staff.

8 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought a bathroom from homebase what a…

Bought a bathroom from homebase what a disaster, the shower is ment to ve sunning the floor according to there plans but it's on a plinth thing one shower screen and the Warter pours out the end of the shower ,the sink unit was not even ordered but they took 50 pounds off a 400 pounds unit the builder had to get us a mirror again not ordered the radiator wich leaked had to have new parts,according to a molly a ceo of homebase that's almost my fault because they picked up the bill for the bits it was a manufacturer problem but we get a not our fault she says we signed the paper work we put our trust in the womans hands we have been given a small bit of glass to combat the water issue ,no good like a funnel.now all water goung onto sink unit thats going to rot a month old and we are trying to save up to get it wripped out the she does not care all from a script she got to use I expect they don't see the mess they have cased been told they won't do anything to help us the case is closed do not waste time and money on this firm

13 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Tiverton

Respuesta de Homebase - Tiverton

Hi Debbie​, 

Thanks for your feedback. We’re sorry for any disappointment caused - We can see this has been looked into by our Escalations Team already.

Thanks,
Team Homebase

Valorada con 1 estrellas sobre 5

Buying bathroom tiles

Buying bathroom tiles but nearest store only had 9 boxes. Amy at newton abbot Homebase rang the Tiverton store to check if tiles were in stock. They told her we had to order click and collect. They were most unhelpful to their company colleague. Website showed 9 boxes in stock. We ordered 8 boxes and paid, then they emailed to say they’d cancelled my order a mere 10 mins later, refunding money in 2-5 working days. Rang customer service who were totally useless at answering my query.

11 de febrero de 2024
Opinión espontánea
Logotipo de Homebase - Tiverton

Respuesta de Homebase - Tiverton

Hi Jonathan,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Many Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Tiverton branch kitchens and bathrooms

Ordered a new kitchen, bathroom and en-suite. Rachael
our consultant was brilliant. We changed our minds several times but she was unflappable and very patient. The whole team were so helpful and friendly, with lots of great advice and product knowledge. Would highly recommend them.

8 de febrero de 2024
Opinión espontánea

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