Drove over 50 miles to collect it was grey not the white one I ordered obviously a display one as it was very dirty the person who served me had a I don’t care attitude and had no customer care
Localización
Cambiar localizaciónEaston Lane, Winnall, Winnall, SO23 7UD Winchester, Hampshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I've been a regular customer of the Winchester store for several years now and praise of the staff is long overdue. It was good to meet the managers Glen and Oz recently, who helped me with some bulk... Ver más
It is good to be able to choose something in the store and then order online - so many online purchases turn out not to be as anticipated. Service was good. Previously we have had really bad experie... Ver más
La empresa ha respondido
I was served by Alan who was poliet and friendly he helped me get next day delivery on my new lawnmower and another string on my strimmer. He helped explain the guarantee which was helpful. It was a g... Ver más
Información sobre la empresa
- Tienda para la reforma del hogar
- Proveedor para baños
- Tienda de hágalo usted mismo
- Tienda de muebles
- Vivero
- Tienda de mobiliario para cocina
Sobre Homebase - Winchester
Escrito por la empresa
Homebase
Escrito por la empresa

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Información de contacto
Easton Lane, Winnall, Winnall, SO23 7UD, Winchester, Hampshire, Reino Unido
- 0345 640 7107
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 47% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Drove over 50 miles to collect it was…
Drove over 50 miles to collect it was grey not the white one I ordered obviously a display one as it was very dirty the person who served me had a I don’t care attitude and had no customer care
Collection went well but had purchased…
Collection went well but had purchased glass ornaments very upset that no care in wrapping glass ornament s inn bubble wrap or tissue
Was ok but too small
Was ok but too small. Needs to be returned but the miserable assistant at Winchester click and collect wouldn’t give me one. ‘ it’s electronic’ well no it’s not
The guy on click and collect had an awful attitude

Respuesta de Homebase - Winchester
I needed some paint and did not…
I needed some paint and did not understand the colour mix system. A young colleague immediately offered to help and we agreed a colour which matched the door - and she then used the system to mix it. Very professional and friendly.
ThNk you.
Helpful friendly staff couldn’t fault…
Helpful friendly staff couldn’t fault them
Wonderful service by the very smiley…
Wonderful service by the very smiley Yassi on the tills today
Very attentive and knowledgeable with items in the store
Helpful from start to end
On arrival Yassi advised exactly to where the product we wanted was located
She then was in the till when we paid and checked in to make sure we’d found all we’d needed and that her initial directions had been useful
Appreciated her help
I ordered 2 bins as your system said…
I ordered 2 bins as your system said you had stock. You only had one bin. I got that bin home and it was broken. 2 journeys, lots of faff, no bins!

Respuesta de Homebase - Winchester
Quick easy and efficient
Quick easy and efficient, I always try and order on line and this proves good for me. No problems. Was informed as soon as I cld collect and you get a week to do so. Love this
Efficient click & collect process
Efficient click & collect process. Pleasant and helpful staff at Winchester store for pick up.
Liam was great
I was in need of some blades for a jigsaw. Liam went out of his way to help me find the correct blade for the saw, he went above and beyond and made the task much easier than I expected.
Thanks Liam and all the team at homebase Winchester.
Design session with Harley (Winchester branch)
Booked a design session with Harley and ordered units and appliances to fit out our new utility room. We cannot fault the advice, help and assistance we were given to integrate and customise the units and also to accommodate some last minute changes we requested with appliances. We would highly recommend Harley and are very pleased with our utility room.
Your member of staff is valuable!
The product I wanted was in stock, at a reasonable price.
Yassi, on the tills, was very helpful, as always, friendly and pleased to see this customer, as always. Great person for the company.
Fast & fuss free.
Good selection of paints with colours from well known brands not available to collect from other DIY retailers. From online ordering to collection everything was easy & efficient.
Very good service from professional and…
Very good service from professional and polite staff. Thank you
Only one person on the collection area
Only one person on the collection area. I told him of what it was I had arrived to collect. He produced the mat, but I then realised it was too large for my requirements. He quickly found the correct mat which I needed and arranged to refund the difference in price. Extremely good service.
Wrong solar light supplied?
Went to collect the solar wall light which I'd purchased online a couple of days before and when handed to me by the staff I thought it looked different. I purchased a stainless steel solar light but was handed a plastic light. I couldn't check to confirm this til I returned to go home but yeah that's exactly what happened. Not worth the fuel to return to store. But not great either....

Respuesta de Homebase - Winchester
Good service as always
Good service as always , thank you…
excellent
excellent, speedy service.. fine shop in Winchester!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







