Homebase - Winchester Opiniones 73

TrustScore: 4 sobre 5

4,2

Easton Lane, Winnall, Winnall, SO23 7UD Winchester, Hampshire, GB


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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Was ok but too small. Needs to be returned but the miserable assistant at Winchester click and collect wouldn’t give me one. ‘ it’s electronic’ well no it’s not The guy on click and collect had an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed some paint and did not understand the colour mix system. A young colleague immediately offered to help and we agreed a colour which matched the door - and she then used the system to mix it... Ver más

Valorada con 5 estrellas sobre 5

On arrival Yassi advised exactly to where the product we wanted was located She then was in the till when we paid and checked in to make sure we’d found all we’d needed and that her initial direct... Ver más

Valorada con 3 estrellas sobre 5

Collection went well but had purchased glass ornaments very upset that no care in wrapping glass ornament s inn bubble wrap or tissue


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Easton Lane, Winnall, Winnall, SO23 7UD, Winchester, Hampshire, Reino Unido

  • 0345 640 7107

4,2

Muy bueno

TrustScore: 4 sobre 5

73 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 18% de las opiniones negativas

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4,2

Todas las opiniones

(73)

570 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Was ok but too small

Was ok but too small. Needs to be returned but the miserable assistant at Winchester click and collect wouldn’t give me one. ‘ it’s electronic’ well no it’s not

The guy on click and collect had an awful attitude

10 de noviembre de 2024
Opinión espontánea
Logotipo de Homebase - Winchester

Respuesta de Homebase - Winchester

Hi Fred,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

I needed some paint and did not…

I needed some paint and did not understand the colour mix system. A young colleague immediately offered to help and we agreed a colour which matched the door - and she then used the system to mix it. Very professional and friendly.

ThNk you.

2 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful from start to end

On arrival Yassi advised exactly to where the product we wanted was located
She then was in the till when we paid and checked in to make sure we’d found all we’d needed and that her initial directions had been useful
Appreciated her help

28 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered 2 bins as your system said…

I ordered 2 bins as your system said you had stock. You only had one bin. I got that bin home and it was broken. 2 journeys, lots of faff, no bins!

23 de octubre de 2024
Opinión espontánea
Logotipo de Homebase - Winchester

Respuesta de Homebase - Winchester

Hi Marie,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store. If you do need further help with this please do reach out to us through the following link, and we'll get back to you as soon as possible: https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Quick easy and efficient

Quick easy and efficient, I always try and order on line and this proves good for me. No problems. Was informed as soon as I cld collect and you get a week to do so. Love this

23 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Liam was great

I was in need of some blades for a jigsaw. Liam went out of his way to help me find the correct blade for the saw, he went above and beyond and made the task much easier than I expected.

Thanks Liam and all the team at homebase Winchester.

20 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Design session with Harley (Winchester branch)

Booked a design session with Harley and ordered units and appliances to fit out our new utility room. We cannot fault the advice, help and assistance we were given to integrate and customise the units and also to accommodate some last minute changes we requested with appliances. We would highly recommend Harley and are very pleased with our utility room.

1 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Your member of staff is valuable!

The product I wanted was in stock, at a reasonable price.
Yassi, on the tills, was very helpful, as always, friendly and pleased to see this customer, as always. Great person for the company.

3 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast & fuss free.

Good selection of paints with colours from well known brands not available to collect from other DIY retailers. From online ordering to collection everything was easy & efficient.

1 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Only one person on the collection area

Only one person on the collection area. I told him of what it was I had arrived to collect. He produced the mat, but I then realised it was too large for my requirements. He quickly found the correct mat which I needed and arranged to refund the difference in price. Extremely good service.

30 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wrong solar light supplied?

Went to collect the solar wall light which I'd purchased online a couple of days before and when handed to me by the staff I thought it looked different. I purchased a stainless steel solar light but was handed a plastic light. I couldn't check to confirm this til I returned to go home but yeah that's exactly what happened. Not worth the fuel to return to store. But not great either....

28 de septiembre de 2024
Opinión espontánea
Logotipo de Homebase - Winchester

Respuesta de Homebase - Winchester

Hi Mark,
We're sorry to hear you have been given the wrong product.
This has been passed to the store to reach out to you to resolve this.
Many Thanks
Team Homebase

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