Honda UK Opiniones 370

Very good salesman credit to the company

I bought a new eNY1 in September 2024 and the range was poor from day one only achieving 150 miles. I took it to Virtu Honda Stockton to have a software update which was to do with extending the range. They had the car for 4 months yes 4 months trying to repair the car as the update killed the car. On complaining to Honda Uk they simply said the car was fixed so get on with it. They advised me the 4 months was a reasonable time to repair the car and I was not entitled to any redress. The told me to contact the motor ombudsman only for the ombudsman to inform me Honda Uk are not affiliated to their scheme. I must add that I am now happy with car and whilst never achieving the 260 miles they advertise it does now achieve maximum 200 miles. As stated in other customers reviews the service received from Honda was awful and they simply washed their hands of it from day one and at times were unhelpful and even ignorant. Without doubt the worst service I have ever experienced.

Having purchased a brand new Honda Cbr600rr in June I was confident in my choice with a Honda 6 years warranty and their renowned reputation for quality. After 173miles Having seen on a forum concerns regarding oil consumption I checked mine and added 450ml I then called the dealers and let them know. At 500 miles the bike had gone through 800ml of oil. I called the dealer and they said bring it in and we will do the 1st service and check it over.
They carried out the service and asked me to do a further 500 miles and not to top the oil up then return the bike back to them which I did they inspected the motorcycle and topped the oil up they added 750ml of oil. Since then I have emailed Honda and they basically say contract your dealer on asking Honda to escalate this problem to a higher level they again respond by saying contact your dealer. In total up to now the motorcycle has used 1900ml of oil in 1199miles. I have asked Honda for a full refund they said contact your dealer your sales contract is with them. It appears Honda are not interested in customer service or care anymore.

I contacted Honda before I wrote this review. What a waste of time. I'd recently purchased a used ENY1. I tried to get some information direct from Honda regarding various issues I had with the car hit a brick wall every time no help quite rude not interested. When I made my complaint to them verbally I had to prove I own the car with my V5 which I thought was odd just for them to apologise and suggested I go back to the totally incompetent Honda dealership the car was purchased from. The car was sent out to me needing a service 4 updates and the automatic handbrake not working correctly this is my first time of owning a Honda can't see me having another one. On balance the car is good with the exception of a couple of irritating quirks but most modern cars have these over the top warnings. I would rate lower than 1 star if I could for Honda UK and equally the Vertu Honda dealerships, basically you're on your own once you bought it.

A week ago, I became the proud owner of a brand new Honda Civic Advance vehicle. The dealership who handled the sale were exceptional, so this review is not related to the buying experience, but the vehicle itself.

I was disappointed to learn that Honda had scrimped on several functions in the car, which having spent almost £40k, you would think would be included as standard such as:
Front passenger seat - no height adjustment. Maybe Honda thinks all UK passengers are 6ft tall, hence no need for seat height adjustment?

Vehicle does not lock automatically when walking away - this function is available in USA for the Civic, so why not in the UK?

Vehicle does not automatically lock all doors when driving off - - this function is available in USA for the Civic, so why not in the UK?

Vehicle warns you of changes in road speed limit, but does not warn you of any upcoming speed cameras

No memory seats for up to 2No drivers

No wireless Android Auto - although I understand this function is available on this model and can only be switched on via hidden settings not accessible to the general user (why?)

The above, in my opinion, are some of the main features which Honda should have incorporated as standard for a vehicle of this cost, with the option of either turning the functions on or off left with the user.

It's not a question of UK regulations not allowing the above to be incorporated in a vehicle (my previous cheaper vehicle, Mazda 6, had all of the above included as standard), but I think it's Honda being greedy and placing profits over quality/quantity.

What's more irritating is that, most (if not all) of the above functions come as standard for the US market for the same make/model of vehicle - why????

Great experience at Honda Lincoln. Leanne,Chris and Nish were welcoming,helpful and understanding of my requirements buying a new car. A reassuring experience. Now driving a honda Jazz which suits me perfectly.

Beware, Honda is not the quality company it used to be a few years ago. It would appear that the accountants have taken over the job of designing engines. My son was quoted over £5000 to repair a 2018 1.0 turbo Civc when the cam-belt broke. This is a well known fault, however Honda refused any kind of goodwill gesture. The car had only done 45,000 miles with regular servicing.

Contacted Honda UK for help in determining the Euro status of my Honda Civic as not actually stated on the V5 strangely. It is 2016 so borderline 5 or 6. I need to know this for a trip through Belgium and Holland which includes Low Emission Zones.

I have them the vehicle details, chassis no. engine no. and this was you get:

“Apply for a Certificate of Conformity but you may have to pay 175 Euros"

You would think they could tell you straight off. I think they just can't be bothered as was my previous experience previously. It's a good job the cars are good!

My 3 year old Honda CRV is now in its 10th week at Doyle motors Honda garage with a battery problem and Honda uk can’t help either 🤷‍♂️

I was initially pleased with the new honda jazz - purchased end of June '25.
However, 8 weeks from new, the car has developed a shocking creaking sound from the rear ( possibly a suspension issue, though I am not a mechanic).
I arranged for the supplying dealer - worthing honda - to look into this.
A mechanic apparently drove the car round to the workshop and pronounced the car as "normal".
The receptionist relayed this back to me, informing me that all honda jazz cars do this..once not brand new.
Also, I was made aware that..as the car is a hybrid, the noise will be far more apparent, given the quietness of the engine!
So, I have been totally fobbed off and will now have to source an independent suspension expert to examine the car and report on the fault.
I could not be more disappointed in either the honda jazz, or the dismissive attitude of the dealership staff.

I ended up contacting Honda UK customer services after being let down by 2 different Honda dealers.
The first had a payment issue on their website when trying to order parts so I phoned them to let them know. It was all my fault even though Paypal said it wasn't. I completed their online complaint form and never received a response.
I ordered the parts from the Swindon Honda dealer but after 8 days heard nothing so rang them. The parts supervisor said he and a colleague had been discussing my order. So why not contact me then? He said 3 parts were available but one was not and would take another week to arrive. I cancelled the order.
I rang Honda customer services and spoke to an absolute idiot. Honda UK has no control over their dealers is what he told me. Downright lies so I asked him to escalate it and have a manager call me back. In what is now the Honda default position no one ever contacted me.
I then ordered the parts from a dealer closer to me and was told 3 parts were available but the other was in Belgium (Honda Europe) and would be here in 3 days. It was and the order was complete but no one took the time to call me to let me know it had arrived.
For a so called premium brand the service is just the worst.

Customer service is a sham. Main Honda cant or wont help with anything, they point you back to the dealers who only care to speak to you if its about a sale

I’ve owned a Honda e for just over two years and have faced multiple issues: a brake recall, a blocked windscreen washer (present before purchase), a 12V battery failure, and now a faulty door handle that won’t retract — a known problem affecting many Honda e owners.

Despite Honda’s claims of reliability and quality, I’ve been offered no support. I contacted Honda UK Customer Care, only to receive a cold, templated response advising me to take the car to a dealership (which I already had), and ultimately telling me to raise the issue with The Motor Ombudsman.

My dealership even stated that even with an extended warranty, this door handle fault would not have been covered. They also claimed it’s not a common problem — likely because the Honda e was discontinued so soon after release.

I expect better from a brand that positions itself as dependable. Instead, I’m left with an expensive repair and a poor ownership experience. Disappointing from start to finish.

This is not a complaint about the quality of Honda vehicles. Indeed the quality of engineering and reliability of these vehicles is legendary. No, the complaint is with Honda UK.
In April of this year we purchased a Honda Jazz from Honda in the City of Bath. Our local Honda dealer was Shepton Mallet Honda, the service and customer care from this dealership was exemplary. This dealership was closed down by Honda UK in December 2024, therefore we had to use the next nearest dealership which was Honda Bath. That dealership which was part of the HSH group, was closed down as a Honda dealership in July of this year. We were given no warning about this from Honda UK. Therefore when we called Honda Bath about a recall that we have received from Honda UK Honda Bath informed us that they were no longer a Honda dealer or able to work on the vehicle under warranty. This also includes agreed work on some cosmetic defects. I also have to say that the customer service from Bath Honda, now Bath MG left a lot to be desired. I contacted Honda UK about this matter which were of little help and told us to contact our nearest Honda dealership. Our nearest Honda dealers both of which involve longer time consuming journeys hence buying from Bath Honda for convenience. Neither of the two dealers will offer collection and deliver service beyond fifteen miles even though we are willing to pay and would not honour the cosmetic work as agreed by the dealership that sold the vehicle to us. Therefore Honda have left us with a newly acquired vehicle with a recall and no local dealership This is not a unique situation Honda are closing down many dealerships in the UK with the result that the dealers that are left have been inundated with customers from the closed dealerships requiring servicing etc for their vehicles. If we had known about this we would probably have purchased another make of vehicle from one of the many local dealerships. You should therefore take into account that the dealer where you purchase your new Honda may not be around the following year! We now use the Honda dealership in Yeovil, The professionalism and customer service from this branch is extremely good, everything that Bath Honda was not.
Update: I am pleased to announce that the Honda dealership in Yeovil will supply a courtesy car for customers living more than the fifteen miles away as previously stated.

*1/5 stars - Disappointing Experience with Honda's Navigation System*

I'm writing this review as a warning to others: beware of Honda's navigation system! I own a 2015 Honda Jazz V-Tec, and after a simple battery replacement, the system demanded a 4-digit code that I never received. Even after they admitted not giving code, Honda dealer's support was abysmal - they suggested a £25 code that didn't work and then quoted over £500 to send the system to Paris for a reset.

This experience has been infuriating, especially since the navigation system was a key feature that influenced my purchase decision. Potential buyers, be aware of the potential issues and costs associated with Honda's navigation system. Also make sure serial code they have supplied on user manual matched with the code on the actual device and Honda dealer are able to generate new code.
Especially the company that supplied and fitted the navigation system closes, you might be left with no support what so ever

I ordered - three days ago - a fairly expensive Honda generator. I then received a 'thanks for the order' e-mail. Since then - nothing....
So a while ago I attempted to get an update - initially from 'Customer Services'. Help! After 'n' attempts to get through, the person I was in contact with claimed he couldn't hear me. Call ended. Tried again. Eventually spoke to a human who told me that he couldn't do anything or give me information, nothing to do with him but he did recite a long e-mail address. I repeated this back, OK. Then I sent an e-mail - nothing, no acknowledgement. Then sent to the 'info@' - a 'received' acknowledgement. But nothing else since. So I've then forwarded this to other 'customer service' contact points for Honda but so far no response from any - deaf ears - or going into a 'communication black hole'.
Now recognising that I'm an idiot, I should not have had any confidence in Honda re. a direct purchase, I should have used a dealer.
So not confident that I'll ever receive any contact, or even ever receive a generator, for which I've paid a very significant four figure sum.
I hope I'm wrong but so far, doesn't look good. If the eventual product is on par with the standard of Honda customer support, it will be a 'not fit for purpose' return and refund demand......

Prospective Honda customers should be aware of potential paint defects on new Honda cars. My Civic is just over a year old and the paint is peeling off the rear boot. In 30 years of owning cars I have never experienced anything like this. Honda deny any responsibility under their warranty.

This was my first ever new car and I wish I had never bought it. I feel really let down by the poor service from Honda and my dealership Listers Honda Northampton.

The car i got from them has had mutiple recalls. There are terrible cars full of faults

I bought a Honda lawnmower a few years ago after a lot of research, as people say they are the best. It is genuinely the worst thing I’ve ever bought.

It regularly doesn’t start, and when it does, it backfires, sounds lousy and cuts out.

It cost a lot to buy, and I’ve spent a lot trying to get it repaired, and it still lets me down constantly.

There is nothing more infuriating than pulling the chord repeatedly while it refuses to start, while you look down at the “Ezy start” label. It’s an utter disgrace.

My previous cheap Mountfield mower never let me down. This one has constantly let me down. I think the next step is to take it to the tip, and buy an alternative. I can’t spend more money on this lousy product.

We purchased a CR-V Advance Tech. At first the car was great, some new features over the previous EX model, but also some backwards steps in our opinion. 8 months down the road and we started getting Electrical faults making the vehicle not safe to drive at night. Our local dealership have been fantastic and I cannot fault them at all.
Unfortunately, even though they have been working under the direction of the Honda Technical department, they have been unable to identify the cause or fix it.
I raised the issue with Honda Customer services in Bracknell and there are no polite words that can describe the lack of service received. They displayed a complete lack of responsibility, they didn't follow their own complaints procedure, they chose not to reply to emails, they kept giving us wrong information and finally closed the issue saying they couldn't do anymore, leaving us with a faulty vehicle. They said if we were not happy with their response we could raise a complaint with the Motor Ombudsman, which we have done.

Honda Finance have been a completely different experience. Sort to understand the issues, been polite, professional and kept us informed of what is happening.

Based upon the previous Honda vehicles we have owned, I would have recommend their cars to anyone. However, based upon our experience do not rely on help or support from their customer service department, regardless if you car is still under manufacturers warranty.

If buying a Honda car I would suggest paying the deposit on credit card, this might give you some legal redress. If on finance, write to the finance company as soon as possible, as they are responsible after 6 months, information I received from trading standards.

As for calling Honda Customer services, you would be better off re-arranging deck chairs on the Titanic, it would be more productive and less infuriating.