Honda UK Opiniones 370

I bought a 2021 honda jazz hybrid recently . Its reliable and very economical but i had it checked at halfords and its got a gas leak in the aircon.Its only done 14000 miles! Not very good. I wondered if it would be covered by Honda warranty

Bristol Honda

I recently received a letter from Honda informing me that my 2018 vehicle needed to be brought in to have a part replaced as part of a safety check.

After the work was completed, I noticed that the trim around my gear lever had been scratched. When I asked the staff about it, I was told, “Your car isn’t new anyway, so it’s not a big deal.”

I found this response extremely unprofessional. My car may not be brand new, but that doesn’t mean it should be returned with new damage. This experience was very disappointing, and I hope Honda takes better care in future and treats customers with more respect.

Very unprofessional and disappointing.

When you look through these reviews you can see that Honda isn't the slightest bit interested in customers! See the one from 13 June 2022 from Quintus Novembris - hilarious!

My own recent experience of Honda dealerships - I left my PCX125 in for servicing. On collecting it, I drove onto the dual carriage and arrived at traffic lights. I pulled my brakes only to find there weren't any. When I looked down, the front brake caliper was hanging unattached.

I've had several other experiences with Honda dealerships and they have all been horrendous.

Dealer never registered for warranty, I did online, got a registration success advice. Repair people told me warranty not registered- rang 4 times, first 3 clueless, saying they would get back to me, never did and call 4 says it’s not registered and I need to send them the invoice, I think she’s experienced this before many times, a week lost now, grass is going to be too high to mow. Shocking and disgraceful service.

Experience was terrible from the Honda Website.
Absolutely terrible.
Bought a Boat directly from Honda thinking it would come quicker - and tracking would be simple and efficient etc. Paid Full Price - no deals offered like resellers in the UK
The customer service department was not "Powering my dreams"
Said "yes, we understand, not what we want at Honda for our customers..." etc to everything - yet did nothing.
In the end - the boat turned up late, to the neighbours and Honda could not even track it. No refund for the shipping paid, not much of an apology, disappointed in the "Honda Service" Do not buy Honda Direct from Honda! sad - but true

This is a situation no one in the world of the automotive industry has ever heard of and in the modern world. My partner experienced a faulty gear box last July and one of Honda's dealers ordered a new part/box.....unbelieveable nearly 12 months on this part hasn't even been made. A global brand, that blames other depts, a huge car manufacturer with 75 yrs experience can't even order or build a gear box for one of its own cars. Customer service told me there is no head office number as they'd have to deal with 1000's of complaints. Enough said really....

So my 18 plate CR-V exec 1.5 turbo needs a new reversing camera - well that's ok surely it cant cost much ...

Generic ones are about £65 but not one there for my year so went to dealer (Vertu Honda Grantham)

Thank you sir that would be £1611.22

I suspect Honda (UK) are possibly inflating parts prices for newer cars as they have a monopoly with OEM parts....... anyone have any similar experience?

I have written to the ombudsman but am also interested in a class action if enough of us have had similar astonishing costs that cannot reasonably be justified (its just a cheap sensor in a plastic housing that doesn't fit well with some cable dangling out the back to plug in)

UPDATE imported genuine OEM Honda part from Japan for £320 so Honda UK are multiplying the price times 5. N

Avoid. CRV seat belt faulty and Honda wanted to charge us over £1000 to replace. Wouldn’t budge. Staff at local dealership try to help but Honda not interested in customer care.

Honda CB 125F
Hello,
Having purchased this motorcycle from Padgett.
Also having it serviced poorly at Vertu Honsda Stockton.
For it's first service.
I feel these dealers and Honda themselves have sent motorbikes out on the road in a dangerous state.
Very poor handling and stability.
Upon checking against your torque settings, up to know
The steering head bearings not correct torque.
Rear spindle only 30 nm .
Instead of 54 nm
Fork oil only 125 ml per leg.
Instead of 150 ml .
I feel if these are made in India corners are being cut
Also two dealer both should of checked these settings in a PDI & a First service.
Neither have been
I look forward to your response before putting my findings on Trust Pilot etc
Sadly Honda just responded with-
Thank you for contacting Honda (UK).

As a Manufacturer we are extremely passionate about delivering the best possible experience, especially through our reputable Retailer Network so we were sorry to learn of your concerns regarding the experience you have had with Vertu Honda Stockton.
All our Retailers are independently owned businesses and for this reason we would kindly refer you to address your concerns with the Service/Sales Manager at Vertu.



We value and appreciate all comments that we receive from our customers, and we use them to improve our products and service.
This feedback, along with extensive research and development helps us to ensure that our models will suit the requirements of our customers now and in the future.
Please be assured that your comments will be passed on to all the relevant departments within Honda for their reference.

Thank you for contacting Honda. If we can be of any further assistance, please do not hesitate to contact us.



Kind regards,



Vincent Ballester Lofthus

Honda Customer Service

_____________________

Honda Motor Europe Ltd.

Honda UK

Tel.: 0345 200 8000

Excellent Customer Service.
No one likes breakdowns, especially when the repeated breakdown occurs over a short period of time.
However, Honda UK, organised a hire car, my vehicle to be taken to the dealership, who contacted me throughout with progress reports on my vehicle.
Thank you Honda UK.

Bought a Honda Jazz hybrid ‘25 plate. Had it two days and it began to malfunction. It went in for repair 8 times in less than 3 weeks. Manager of the branch (Newcastle upon Tyne, Scotswood Road) said it was due to my driving! RAC were called out twice and they confirmed the faults. Shocking lack of care and concern by Honda. I rejected the car. They still claim it was my fault despite the car going back in the workshop! Would he have said the same thing to a man?

Purchased a brand new new 2022 Honda Africa Twin Adventure Sport DCT ES model. I was once a devoted Honda fan boy. This was my 8th Honda and my first brand new one. It will also be my last Honda purchase. Honda don’t give a toss about customer service. They don’t support their dealers either who give the impression they are helpless to assist a loyal customer.

What a waste of £16500!

My advice is best avoid and buy a bike from a manufacturer who wishes to retain good customers.

Purchased a new mower from the Honda store (store.honda.co.uk). The mower was shipped from a dealer, rather than directly from Honda. They don't tell you this during the order process, and you don't have any say over which dealer they choose to fulfil your order. Some dealers are obviously better than others, so it's pot luck depending on where you live.

I had a problem with my order, and contacted the customer care team via the website. They expressed zero interest in helping, and their only response was telling me to find my dealer, and contact them.

I mentioned that my contract of purchase was with Honda rather than the dealer they sub-contracted my order to. I even cited several clauses in their own terms and conditions - which they completely ignored!!

Their customer care team don't care. They are completely useless and a total waste of time to deal with.

I will recommend friends avoid buying directly from Honda, and either buy from a dealer of their own choice, or another brand.

I have been waiting for the My Honda+ services included with my new car to stop pending and activate for over a week now - well beyond the 20 minute wait indicated in the App. For troubleshooting, Honda advises calling its customer service line 0345 200 8000 but I have tried this several times and the line is currently unmanned. It rings for a couple of minutes, then plays a recorded message announcing that there's no answer. This is a frustrating and thoroughly unsatisfactory experience.

UPDATE (13 May)
Apparently, Honda’s UK customer service call centre is located in Spain, and my attempts to contact them coincided with the widespread power blackouts there. They get a pass for that, but an explanatory recorded message would have reduced caller frustration. I had also sent an email to customer support outlining my problems with the MyHonda+ app. This received a reply after a couple of days and the problem was fixed. Although, now that the app is working, I haven’t really found a compelling use for it.

Having taken my new Honda CR-V on an extended run, I would be inclined to give it a five star review, certainly in comparison with the 2013 model that it has replaced. Comfort, performance and handling are all good, the tech is unobtrusive, well integrated and fairly easy to reconfigure; Apple CarPlay connects seamlessly, and the sound system is epic.

But… I’m holding a star back because the dealer provided me with an EU Certificate of Conformity (required for travel in mainland Europe) for the wrong CR-V. This would have been easy to miss because who’s going to pore through all that tiny close-set print? It was only by chance that I noticed the colour wasn’t right. This could have caused serious complications if I had needed to show it to a gendarme during my planned French excursion later this year. Error yet to be rectified.

Honda UK finance has been good. Always answered the phone in time and sent the promised paperwork. Having read other reviews, it occurs to me that this was a relatively straightforward agreement, no changes etc, just a brand new purchase of a scooter. I would use again but the Honda dealership left and was replaced by Yamaha

Bought a Honda Izy lawn mower costing £500 for the summer of 2023. All hunky dory for the fist season of grass cutting. Stored in a shed over winter. Second season the lawn mower started to cough and splutter, then eventually wouldn't start. Contacted the local Honda dealer to have it repaired under the guarantee, however, they informed me it was the carburetter and this was not covered under the warranty. Had this replaced at my own cost of £120. The mower cut OK for 2024..... Fast forward to 2025... have the same issue.... it just will not run run for any length of time. It starts OK, but continually cuts out. This is not a cheap lawn mower by anyone's standards, and if I were you, I wouldn't waste your hard earned cash. My partner bought an electric mower from ALDI five years ago for 50 quid and it's still going, invest your money in one of those because the Honda Izy is not fit for purpose and Honda after sales service is absolutely shocking and none existent.

Purchased a Honda "izzy" lawnmower and its been back to the shop two times in less than a year and its only about a year old. It has had minimal use probably about 2hrs. The first time I was told it was bad fuel so I was told to use "Fuel fit"fuel conditioner this I did but now I have a lawnmower that wont start.
Previously I had a Hayter with Briggs & Stratton motor and no problems for 10 years!. I expect more from a supposed quality product, Feeling disappointed

What a shambles
I just received a letter informing me the Honda dealer I have been using is no longer authorised.
So I contact Honda uk re my existing service plan.
No mention what to do if you have a service plan with them.
Honda uk could not inform me what to do but gave me another number.
That number ten gave me a 3rd number.
Why can the information needed not be given in the letter sent.
Why do I have to waste time and effort on 3 phone calls.
Just because Honda uk can’t be bothered to give information.
Shame on you Honda

Bought a 2018 Honda. Still under warranty. Also paid extra to extend the warranty. 8 months in and the gearbox went, which is unusual. Also found out they have 2 recalls one for engine and one for fuel type. They're saying that I have to pay £6000, to get new one as the claim limit is less and it costs£20,000 to fix. I told him what's the point of the warranty. N also if they can replace vehicle since it's been 8 months as they can do. He said no not under the policy. So offered to fix it for 2nd hand gearbox but it will still cost me £1500 to fix. Also said he couldn't see the engine recall just the fuel. Been without a car now for a week. Main breadwinner in house and struggling to get into work and drop kids as the timings are so close together and having a special needs child missed his appointments as well. They haven't even provided a curtsey as they are booked out. So I'm now put of pocket after having to pay for extended warranty. Makes me think twice before buying a Honda again. They are supposed to be reliable!

I visited Honda at Cheshire Oaks for my annual service and MOT which I subscribe to monthly. In the list of recommendations they claimed my front brake pads were 60% worn and needed replacing (cost £207.67). I had actually had this work done at an independent garage only 6 weeks previously. I returned the garage who had done the work (cost £96) and they showed me the brake pads are indeed new and are not worn at all. This made me query all the other 'recommendations', including the 2 new tyres I had to pay for to get the MOT. I have no proof but feel very upset at the deliberate attempt to get me to pay for work that doesn't need doing. I emailed the showroom but had no reply. I tried to ring them, no reply