Hondafinancialservices Opiniones 

I was going to purchase a new Honda pilot, but not now!

Absolutely the worst customer service experience I’ve ever had! Never received my title, when I went to the clerks office to get a new one issued, they said Honda still had a lien against it.

However, he said that happens sometimes and lenders are quick to fax the lien release so the person can get a replacement title. Not Honda. You have to pay up to $60 for them to do the work they should’ve done anyway. And then it takes several days to receive it.

When I called customer service not only would a supervisor not come to the phone. I was told they never come to the phone and then I was hung up on. Under no circumstances well I ever buy a Honda, or have anything to do with Honda.

Honda Financial Services will punish you if you miss a payment by removing the EasyPay feature and force you to go through the hassle of paying over phone via a debit card and pay an extra fee for a whole year, customer service told me autpay will be avaiable on sometime in March 2025, in the meantime I have to pay over phone every damn month and pay an extra fee every damn month, even though I offered to set it up for the sake of convenience for both of us..

They are going out of their way to make the point that they are cruel, greedy and backward thinking.

Horrible organization to deal with.

Paid off my car loan on 10/7/23. Have not received the title as of 12/22/23. Called Honda Financial svcs, waited one hour. They said they notified WA state licensing on10/10/23. I asked them to resend the notice, they refused, told I had to do it myself by going to vehicletitlemyway.com to request a lien letter. I had to pay $26.00 for it. Very bad services.

My husband had a loan with Honda financial for his Passport. In the beginning of June, we decided to pay off this loan. He put through a payment but it was taking a while to go through. I went to Honda financial online and paid off the amount. Unfortunately, both transactions went through on the same day. Now Honda Financial is unwilling to return the second payment. Our bank has acknowledged that the two payments went through on the same day to Honda Financial. This is a disgusting way to treat people and we are fighting to get our money back. We will not stop until we get our money back. Honda Financial is dirt and we will never purchase another Honda again.

The worst service provider you can imagine. They not only make your life hard but make you vulnerable. I leased by CRV in 2022. After moving to a new State in Feb 2023, I have been trying to get the required docs for registering my car with the DMV here. After more than 10+ calls and several emails, they are still sending the wrong doc to me. Even the DMV has contacted them asking for the required doc, but they haven't responded. After several failed attempts, HFS is "suggesting" I purchase the car from them and then register in the new State. Right after that, they increased the purchase value by 2.5K. For the last 1 week, I am now following up to resolve this, while my car is still not registered with the new State. They are making my life hard in every step and making me repent my decision of leasing from them. Avoid HFS, and if you still want to lease avoid Honda cars.

I leased a car from Honda, and I make automatic payments through Honda Financial Services. This company has totally screwed up my payments, and every time I speak with someone on the phone, I get a different answer. They keep telling me that my payments are overdue, but that is NOT the case. Twice I have made payments over the phone, but it seems they neglected to put this in their system. I have spent countless hours on the phone trying to straighten this out, and half the time I can barely understand what the rep is saying due to their foreign accent. This company has put me through hell, and I don't know if this issue will ever be resolved. Boy, I sure made a mistake when I used this company. Just know that they will put you through hell if you decide to lease a car through them.

I have owned several Honda's including my current 2020 crv... I called to have my bill explained and the first person did not know left from right... The second person was rude, and disrespectful. As much as I love the brand I WILL NEVER EVER EVEN CONSIDER BUSINESS WITH THOSE PEOPLE AGAIN!!!