Customer service. Maddie was brilliant. Gave me all the information I asked for, good communication and very helpful! She even helped with the delay in my delivery even though she had finished wor... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Ordered two wall mats for our horse box to repair the damaged panels. The panels were very reasonably priced, were delivered within a couple of days by reliable company and were as advertised. The del... Ver más
La empresa ha respondido
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... Ver más
La empresa ha respondido
Maddie is a star, saving me over £100 on delivery charges alone. I cannot recommend The Horse mat Store enough. I received my rather bulky item within 48 hours, which is simply a great service.... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de montar a caballo
- Tienda ecuestre
- Gimnasio
- Campo de equitación
- Proveedor de productos de caucho
- Establo
Escrito por la empresa
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
Información de contacto
The Old Stables, Goldingham, CO10 7ER, Sudbury, Reino Unido
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5,0
Excelente
945 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Super fast efficient service.
The mats are exactly what I wanted and came super fast with no issues, helpful staff.
6 de agosto de 2025
Respuesta de Horsemat ltd
Thank you Tracey for taking the time to leave us a great review. We were delighted to be able to help you.
What a fantastic company
What a fantastic company. Not only are the products excellent but their helpfulness and professionalism goes above and beyond. From the first point of contact, sending samples and keeping in touch without being pushy. Once ordered the matts were delivered in 48 hours. Thank you
1 de agosto de 2025
Opinión espontánea
Respuesta de Horsemat ltd
Thank you so much for leaving us such a great review. It reflects everything we strive so hard to achieve and we truly appreciate it. It was our pleasure to be able to help you.
Fantastic experience and helped me out…
Fantastic experience and helped me out at short notice. Truly first class service from lovely people.
22 de julio de 2025
Respuesta de Horsemat ltd
Thank you Erin for leaving us such a great review. We were so pleased we could help you and hope your new horse is settling in nicely!
Great company to deal with
Great company to deal with. Very pleasant and efficient. Happy to recommend.
14 de julio de 2025
Respuesta de Horsemat ltd
Thank you so much for taking the time to leave us a great review, we were delighted to be able to help you.
My only difficulty was that the…
My only difficulty was that the delivery lorry was unable to bring the mat to our door so I had to get in my car and drive down to meet him and as he was on his own I was expected to help him unload the extremely heavy mats into my car. When i got home I had to arrange for a friend to help get them out of my car and into the garden.
1 de julio de 2025
Respuesta de Horsemat ltd
Thank you for leaving us a really lovely review Michael. I am very sorry that there was such an issue with your delivery, I will investigate why the vehicle or driver, were not able to get closer to your property and I will contact you directly with my findings.
100% happy with Customer service and my…
100% happy with Customer service and my order was expediated and arrived the following day. Driver was very polite and assisted with removing the mats from their van.
many thanks
James Froilan
Head of Equestrian. New Hall School.
9 de junio de 2025
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a great review, we were delighted to be able to help you and as we rely on a 3rd party network for our deliveries, it is always lovely to hear that our values and ethos are also reflected in the delivery.
Good customer service
The person I spoke with was very helpful, advising on type and number of mats needed. Ordering was simple and the mats arrived on the day expected within a given 3 hour timeslot.
29 de mayo de 2025
Respuesta de Horsemat ltd
Thank you so much for leaving us such a great review. It is our pleasure to help pinpoint the right product for our customers and we are so pleased we were able to meet your expectations!
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a great review
Respuesta de Horsemat ltd
Thank you for leaving us such a lovely review. In just a few words, you have summed up perfectly what we strive so hard to achieve.
Sophie was very helpful and new what…
Sophie was very helpful and new what she was talking about
27 de mayo de 2025
Respuesta de Horsemat ltd
Thank you so much for leaving Soph such a lovely review. She really does know her stuff!
Respuesta de Horsemat ltd
Thank you for leaving us such a great review.
Friendly professional service.
Friendly professional service.
Really helpful staff.
Good quality mats and competitive price will definitely buy again.
21 de mayo de 2025
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a great review, we were so pleased to be able to help and are delighted you are happy with your products.
A refreshingly great customer service
A refreshingly great customer service, and prompt delivery of optimum quality product! Definitely recommend this company, which really cares about customer satisfaction.
8 de mayo de 2025
Respuesta de Horsemat ltd
Thank you so much for leaving us a really glowing review. We genuinely are motivated by offering the best service and products that we can, it makes for a much simpler life and we really appreciate it when people recognise this - thank you!
Overall, excellent
Prices very good. Response to my enquiry excellent, a couple of hours. Theo very helpful on the telephone, I highly recommend
1 de mayo de 2025
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a lovely review. Theo is the newest member of our team and although we know he carries forward our ethos in customer service, it was great for him to know it is appreciated too!
Very pleased with the mats I ordered
Very pleased with the mats I ordered. I have used them for several weeks and am very satisfied. They were fairly easy to cut accurately with the right tools. A little difficult to move around by one person as they are pretty heavy. I also think several others in their range would have been equally suitable.
5 de marzo de 2025
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a great review, we are so pleased you are happy with your mats. There is no doubt the 17mm mats are heavy, for certain applications, like home gyms when heavy weights can be dropped from a height it is important to have the density and structural integrity of the thicker mats. On the plus side, now they are down, they are unlikely to go anywhere and they will last you for years!
Excellent service.
Got all the information I needed to do complete my task in hand.
Service was excellent.
25 de marzo de 2025
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a great review Ian. We were delighted to be able to advise you and help you with your collection.
Purchase of rampatd.
Very helpful when ordering mats for lorry ramp and a very efficient delivery on day that was quoted.excellent service and I would recommend this company.
21 de marzo de 2025
Respuesta de Horsemat ltd
Thank you so much Janet for taking the time to leave us a great review. We are delighted everything went smoothly with your order, it was our pleasure to be able to help you.
Fantastic service and very informative…
Fantastic service and very informative - lots of choices and advice
6 de marzo de 2025
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were delighted to be able to help you again and look forward to seeing you soon.
Excellent service at decent price
Service was excellent from first contact to delivery. Good heavy mats as described and at a competitive price. Arrived when promised with helpful driver.
20 de febrero de 2025
Respuesta de Horsemat ltd
Thank you for taking the time to leave us such a great review. We are delighted that our service ethos was carried through right to your delivery!
Unbeatable, I wouldn't go anywhere else…
Just bought another 26 mats from this super company.
Highly efficient, lovely to deal with, excellent delivery, and competitive prices. Unbeatable and I wouldn't go anywhere else.
20 de febrero de 2025
Respuesta de Horsemat ltd
Thank you Holly for leaving us a lovely review. We were so pleased to be able to help you again. You know where we are when you need us next time!...We look forward to helping you again.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.