Customer service. Maddie was brilliant. Gave me all the information I asked for, good communication and very helpful! She even helped with the delay in my delivery even though she had finished wor... Ver más
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Consulta las opiniones de los clientes
Ordered two wall mats for our horse box to repair the damaged panels. The panels were very reasonably priced, were delivered within a couple of days by reliable company and were as advertised. The del... Ver más
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From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... Ver más
La empresa ha respondido
Maddie is a star, saving me over £100 on delivery charges alone. I cannot recommend The Horse mat Store enough. I received my rather bulky item within 48 hours, which is simply a great service.... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de montar a caballo
- Tienda ecuestre
- Gimnasio
- Campo de equitación
- Proveedor de productos de caucho
- Establo
Escrito por la empresa
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
Información de contacto
The Old Stables, Goldingham, CO10 7ER, Sudbury, Reino Unido
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5,0
Excelente
945 opiniones
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Really helpful knowledgeable team
Really helpful knowledgeable team. Prompt service and delivery!
18 de febrero de 2025
Respuesta de Horsemat ltd
Thank you for leaving us a great review and for the lovely compliment. We were delighted to be able to help you with the products for your ramp.
Excellent communications
Excellent communications, helped with every query, super pleasant to deal with, highly recommend
5 de febrero de 2025
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a great review. We were delighted to be able to help you with your trailer mat.
Super efficient quick service and…
Super efficient quick service and always delivered on time. Highly recommend.
10 de febrero de 2025
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were delighted to be able to help you again. For us, recommendations are a true affirmation we are achieving our goals! Thank you!
Knowledgeable and helpful
Very helpful and goods always arrive when they say they will.
22 de enero de 2025
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a lovely review. It was our pleasure to be able to help you again and so good to hear that our carriers work as we would hope!
Brilliant products and very helpful staff
Easy to use website, good quality product and extremely helpful staff. Would definitely use them again and recommend to anyone needing equine supplies.
31 de enero de 2025
Respuesta de Horsemat ltd
Thank you so much for taking the time to leave us a great review Lesley. We are so pleased you are happy with your mats and were delighted to be able to help you.
Friendly veey helpful service!
31 de enero de 2025
Respuesta de Horsemat ltd
Thank you for leaving us a lovely review Christine, we were delighted to be able to help you again and Harry the Cat, appreciated your cuddles!
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a great review. We were delighted to be able to help you again.
Great Business to work with
Great Business to work with, good choice of products and superb customer service.
8 de enero de 2025
Respuesta de Horsemat ltd
Thank you so much for taking the time to leave us a great review! It was our pleasure to be able to help you with your trailer products.
Good quality and value for money
Great service, good quality product and good value. Excellent advice and communication.
Thanks Horsemat team
10 de diciembre de 2024
Respuesta de Horsemat ltd
Thank you so much Neil for taking the time to leave us a great review. We were delighted to help you establish the right product for your stables and guide you with the installation!
Very easy to order from this company
Very easy to order from this company, and they were very helpful. The stable mats were of excellent quality.
9 de diciembre de 2024
Respuesta de Horsemat ltd
Thank you for taking the time to leave us such a great review. We were so pleased to be able to help you and are delighted you are happy with the quality of our mats.
Respuesta de Horsemat ltd
Thank you so much for taking the time to leave us a great review. We are thrilled that you are happy with the quality of your mats and your delivery went smoothly.
Friendly and helpful on the phone
Friendly and helpful on the phone. Did everything as agreed for easy delivery. Rate them highly
12 de diciembre de 2024
Respuesta de Horsemat ltd
We really appreciate you taking the time to leave us a lovely review. We were so happy to help you and delighted everything went smoothly with your delivery.
Respuesta de Horsemat ltd
Thank you so much for taking the time to leave us a great review. We were delighted to be able to help you and we hope the mats will help you through the winter!
This is the 3rd time i gave purchased…
This is the 3rd time i gave purchased from here. Quick delivery, driver was very helpful. Product as described. Cheaper than anywhere else. Easy transaction. Can't fault them. Would highly recommend.
5 de diciembre de 2024
Respuesta de Horsemat ltd
Thank you Deborah for taking the time to leave us a great review. We were delighted to be able to help you again.
Sophie and Tom great customer service
Sophie and Tom were a great help throughout the process of buying the rubber flooring for my daughter stable as an early Christmas present. Offering practical advice throughout.
The rubber mats good quality and great value for money.
If I need anymore I know where I’d go.
Thanks for the fabulous service
22 de noviembre de 2024
Respuesta de Horsemat ltd
Thank you so much Debbie for taking the time to leave us such a lovely review. We strive so hard to provide the best advice and customer service we can and Soph and Tom were delighted to be able to help you. The pre-cut dovetailed mats are a practical but really thoughtful present, that we are sure your daughter will appreciate for years to come!
Great service great product
19 de noviembre de 2024
Respuesta de Horsemat ltd
Thank you so much for leaving us a great review. We are so pleased you are happy with us and your wall products!
I expected these mats to be good but…
I expected these mats to be good but they exceeded good and are excellent. They were delivered on time and were insitu in no time at all. I used molegrips to move them into place and their weight slides easily with minimum effort.
I wish that they were less expensive but this is a reasonably priced product that is in no sense cheap.
19 de noviembre de 2024
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a great review Geoffrey. We really appreciate your feedback - over 23 years we have done such extensive research into our products and are not prepared to compromise on the quality and like to think we offer the best quality we can for the price. Through experience it is the simplest way!
Quick and efficient with delivery
Quick and efficient with delivery
Well priced mats and good quality.
18 de noviembre de 2024
Respuesta de Horsemat ltd
Thank you so much Nicky for leaving us a great review. We are so pleased you are happy with your mats. #winterready!
Respuesta de Horsemat ltd
Thank you for taking the time to leave us a great review, we were delighted to be able to help you with your collection.
Excellent helpful service
Excellent helpful service, my horse’s stable looks great and now there are no more loose mats for nasties to get under and this has made mucking out sooo much easier! Thank you Sophie, Tom and Matt.
13 de noviembre de 2024
Respuesta de Horsemat ltd
Thank you very much Emma for taking the time to leave us a lovely review. We are so pleased you are delighted with your fully sealed installation. It was our pleasure to be able to help you.
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