Hotel Direct Opiniones 

6734
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From start to finish this was an easy process, all sorted in one phone call. Lots of options for accomodation and the show options were great. Only thing to mention is that on the original info send... Ver más

Valorada con 5 estrellas sobre 5

This is the 2nd time we've used Hotels Direct to arrange a London show, hotel and transport, and they have been superb on both occasions. Really easy to use with great communications, they take away... Ver más

Valorada con 5 estrellas sobre 5

This is the second time I've used hotel direct and will definitely use this service again. Made booking a hotel, a show and even train tickets so much easier and at a better price too rather than... Ver más

Valorada con 5 estrellas sobre 5

Great location. Fantastic rooms , spotless, very modern , everything you need . Best views from The sunroof terrace. Staff very friendly and accomadating. Perfect place to celebrate our 1st Weddi... Ver más

Información sobre la empresa

  1. Operador de excursiones
  2. Hotel
  3. Compañía teatral
  4. Agencia de billetes de tren
  5. Agencia de viajes

Escrito por la empresa

The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.

Hotel Direct Details

Escrito por la empresa

Packages are cheaper!
Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
Arrival Assurance™
Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
UK-based customer service centre: 0800 633 8000
Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
Up to 75% off published hotel rates
All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
Best price guarantee
Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
1000s of hotel reviews
Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
No Card fees. No Booking fees.
All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.

Información de contacto

Promotion box for Hotel Direct

Hotels, Rail Breaks and Theatre Packages

For the best prices, 5-star customer service and full ABTA protection:

4,8

Excelente

TrustScore: 5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(6734)

142 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Another great trip this time to…

Another great trip this time to Birmingham. Hotel was in fab central location to station, shopping and eateries. Weekend away with girls and Hoteldirect makes the booking so much easier and also reassured to get confirmation from hotel. Definitely will book again with Hoteldirect.

26 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Tower Bridge hotel by thistle London

Tower Bridge hotel by thistle London. The hotel‘s location was the only good thing. The room was absolutely terrible. It was dirty rundown hot water took up to 4 minutes to come through. The bathroom door is rotten. There is even a packet of prescription pills from a different guest under the desk all in all I would not stay there again and would recommend that you don’t either. The hotel‘s location was the only good thing. The room was absolutely terrible. It was dirty rundown hot water took up to 4 minutes to come through. The bathroom door is rotten. There is even a packet of prescription pills from a different guest under the desk all in all I would not stay there again and would recommend that you don’t either.

27 de junio de 2026
Opinión espontánea
Logotipo de Hotel Direct

Respuesta de Hotel Direct

Dear Mr Wortley,

Thank you for taking the time to review.

We are very sorry to hear that the hotel was not up to the expected standard. We carefully select the hotels featured on our website so this is certainly not what we would expect.

We realise you have been speaking to our customer service team regarding this and a satisfactory outcome has been reached with the hotel. However, please be advised that this is something that has been taken seriously and that we have had extensive talks with the hotel about.

Kind Regards,
Customer Service Team

Valorada con 5 estrellas sobre 5

Great way to book

Perfect stay - accommodation was brilliant and excellent seat selection options for the theatre tickets.
Good value and highly recommended

24 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Abba solutly amazing

From the train journey to the hotel .....which was amazing .... to abba voyage. Wich was incredible.. this package was perfect would recommend this for peace of mind and an enjoyable adventure

6 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

The whole booking experience was made so easy with the hotel and show tickets included. I had to change my booking because I'd got mixed up and my problem was dealt with quickly and efficiently. Definitely recommend and I will be using them again

29 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Close to a scam in our experience

We found it almost impossible to find what we were looking for. If you're trying to plan a weekend away and looking for a nice boutique hotel somewhere then good luck searching for that. If you know the exact hotel you want (from their pretty limited selection) and the exact dates of travel then you may have better luck. But even if you do find something that hits the spot, you then need to go direct to the hotel to get the rest of the information you need about rooms, parking and so on.

And if someone has kindly given you a voucher and the hotel price is less than voucher value, you lose the whole difference.

Prices almost always cheaper going direct to the hotel.

All in all, leaves a pretty nasty taste in your mouth...

21 de mayo de 2026
Opinión espontánea
Logotipo de Hotel Direct

Respuesta de Hotel Direct

Dear Mr Dexton,

I am sorry to hear you were unhappy with the many hotels we offer on our website.

We specialise in UK City breaks and London theatre breaks with vast hotel options, including boutique style hotels. We do require exact dates of travel as we work on live availability in order to offer the best package or hotel deals.

We can also provide any information not available on our website by phone, including room information and availability, parking details, disabled access etc.

Vouchers are only usable for one booking and our terms and conditions of the voucher are shown on the vouchers themselves.

Our team is available Monday to Friday, 9AM to 5PM to answer any questions you may have about the hotels we feature.

Kind Regards,
Becca Saunders
Reservations Manager

Valorada con 5 estrellas sobre 5

‘Wicked’ weekend

From the booking process, to actually seeing the Wicked show and staying overnight at the Thistle Bloomsbury Hotel, the whole experience was AMAZING. Would highly recommend. Thank you

16 de mayo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Everything was done for us

Everything was done for us - but at a price. The hotel and show were both excellent but we paid a premium price for that. If we had booked direct with the hotel and theatre it would have been quite a lot cheaper.

4 de mayo de 2026
Opinión espontánea

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