Hotel Direct Opiniones 

6735
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From start to finish this was an easy process, all sorted in one phone call. Lots of options for accomodation and the show options were great. Only thing to mention is that on the original info send... Ver más

Valorada con 5 estrellas sobre 5

This is the 2nd time we've used Hotels Direct to arrange a London show, hotel and transport, and they have been superb on both occasions. Really easy to use with great communications, they take away... Ver más

Valorada con 5 estrellas sobre 5

So easy to book exactly what we wanted both for a conveniently located hotel and the show. We had such a great time and would definitely do it all again with Hotel Direct

Valorada con 5 estrellas sobre 5

This is the second time I've used hotel direct and will definitely use this service again. Made booking a hotel, a show and even train tickets so much easier and at a better price too rather than... Ver más

Información sobre la empresa

  1. Operador de excursiones
  2. Hotel
  3. Compañía teatral
  4. Agencia de billetes de tren
  5. Agencia de viajes

Escrito por la empresa

The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.

Hotel Direct Details

Escrito por la empresa

Packages are cheaper!
Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
Arrival Assurance™
Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
UK-based customer service centre: 0800 633 8000
Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
Up to 75% off published hotel rates
All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
Best price guarantee
Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
1000s of hotel reviews
Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
No Card fees. No Booking fees.
All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.

Información de contacto

Promotion box for Hotel Direct

Hotels, Rail Breaks and Theatre Packages

For the best prices, 5-star customer service and full ABTA protection:

4,8

Excelente

TrustScore: 5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(6735)

144 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Weekend getaway

This was the first time I have booked with hotel direct holiday but wouldn't hesitate to book with them again from arranging train travel to hotel and show tickets it made everything so easy for us , as a couple of a certain age it was great to have all the details taken out of our hands , so thank you holidays direct

1 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great deals and so easy to book

Great deals and so easy to book. Had a wonderful deal for Tina the Musical and London Bridge Hotel. So reasonable for a wonderful hotel and fantastic show. Website really good with brilliant hotel breaks. Highly recommend

27 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Five star experience

Simple on-line booking process with excellent communication from booking to the event and great value for money. Abba Voyage was an amazing experience and the Tower Hotel was fabulous. A five star experience all round,

24 de agosto de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Wouldn’t recommend this agent

The train tickets we booked didn’t arrive in time and I couldn’t get in touch with the company as they only open Monday to Friday office hours. DPD should’ve delivered next day (which I paid for). The morning of the trip I got through to be told that I would have to have new tickets. I got there at the same time even though the train was cancelled but the ticket home had to be changed to a later time. I wasn’t offered a refund and when I asked they said they would look into it. The original tickets have still not arrived even though we’ve been on our trip. Will not use them again as you need to be able to get in touch with someone 24/7 about the trip in case anything happens you need to change.

26 de agosto de 2025
Opinión espontánea
Logotipo de Hotel Direct

Respuesta de Hotel Direct

Dear Ms Pearson. We were sorry to hear that DPD failed to deliver your train tickets on time. You booked on Thursday 21st August after our DPD collection that afternoon, and we therefore sent your tickets via DPD on Friday 22nd August. Unfortunately it appears that the Bank Holiday has contributed to DPD's delayed delivery. DPD attempted the delivery yesterday, the day of your departure (Tuesday 26th August, after the bank holiday weekend) leaving a calling card, and in fact tried again today. When you rang us on the day of your departure to advise that the train tickets had not arrived we issued new e-tickets as close to the original travel times as we possibly could, and naturally at no additional cost to yourself. We will be refunding the DPD delivery charge today and can only apologise for the inconvenience DPD's late delivery has caused you and hope that you nevertheless enjoyed your break.

Hotel Direct reservations team.

Valorada con 1 estrellas sobre 5

Please avoid

Please avoid! terrible company!!!
Lies, not telling the whole story!!.
Not saying we were given deadlines to rebook!! even though they knew how serious the situation was! my aunt was attacked by a dog the day before we were due to travel!!she needed emergency surgery to her face!! Last thing on her mind was to rebook!!! They're received the police crime number, photos and medical reports and still asking if we had insurance!! No compassion, no thought or duty of care!! just hardlines, we're keeping your money!!! Also not mentioning 3 members of the party are the pensioners!!!
Your company have no compassion, all a set of robots following a script!! please stay away!!! Basically do not contact us again, we're not listening.
The company is not even worth a 1 star !!!

26 de agosto de 2025
Opinión espontánea
Logotipo de Hotel Direct

Respuesta de Hotel Direct

Dear Adele. We were very sorry to hear that one of your party was unable to travel due to an incident that occurred the day before you were due to travel. As you are aware, and was made clear at the time of booking, theatre break packages are non-cancellable and non-refundable. However, due to the circumstances we went beyond our T&Cs and as you know contacted the hotel and theatre booked to ascertain if they would make an exception to their T&Cs and allow a change or cancellation. The hotel offered a date change and when you rejected this they ultimately agreed a refund. The theatre however refused to make any date change or refund. We were therefore pleased to be able go beyond the terms of your booking and to refund for you for the hotel portion of your package, but unfortunately were unable to refund the theatre portion. We regret that despite our best efforts you remain dissatisfied with the service you received.

Hotel Direct reservations team

Valorada con 5 estrellas sobre 5

Hotel and rail travel booking

We booked a combined hotel and rail travel trip to Scotland, booked online via hoteldirect.co.uk The booking process was easy to use. The communications from hoteldirect were prompt and accurate and everything went smoothly and according to plan. Thank you.

18 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to book

Easy to book, theatre tickets downloadable and no issues, I like the email confirmation the day before that HD have confirmed the booking with a named person at the hotel.

18 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Theater break

Theater, train & hotel break at a great value. I’ve tried several travel agents and their prices were atrocious. With hotel direct got the whole package at a reasonable price and the whole trip from train to hotel to theater went really well.

14 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

So easy to book

It was so easy to book. We got the train, hotel and theatre package. Everything was so easy. Venue and hotel were on the same street! Perfect London getaway.

We will definitely be booking, again :)

16 de agosto de 2025
Opinión espontánea

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