HRS - The Hotel Portal Opiniones 

Just one thing credit card details were not put through immediately and this happened on two separate bookings - possibly a security measure on the company's part, but a little concerning for the customer.

During my booking I had the issue with a Credit Card. Fixing it was not good - I called HRS support and the operator asked me to give all the credit card details through on the call. Before the call I've been informed that the call is recorded. This means that my complete credit card data would be voice recorded and I don't know who would have access to that. How can you call it secure?
There are so many solutions on the market which can allow you to securly update credit card data.

dear HRS - please fix that, as it totally damages your good image that I had about you. You are cool except of that

Het enige nadeel voor zakenlijke boekingen is dat er geen extra voordeel is voor de werknemer.
Mijn werkgever profiteert van de gunstige prijzen, mijn voordeel is alleen het gemak.
Ik zou hier graag een spaarsysteem ala tankstations zien.

Through no fault of my own or HRS, there was a problem with the hotel booking I made. The customer service of HRS was brilliantly helpful and kind, and produced a good solution to the problem. I'm very grateful.

it was really amazing for me,and good welcoming.

HRS price to high.
Check in prices without reservation lower than HRS prices

Price /Value relation not good.
too expensive .
Wireless signal weak.
Reception Staff very friendly and helpful.

Easy to use with some useful functions, especially the "Distance from" one.

They always seem to have rooms available at places that are all booked out on the public facing sites so I continue to use them, booking always accurate and quick with the right info, use for business.

Rien à redire, grand choix d'hôtel et système de réservation clair et simple

Normale verwerking van de gevraagde gegevens. Gewoon goed!

It was so easy to find a hotel we liked and the booking went smoothly. The photos on the site give a good impression. It would have been nice though to see a photo of a single room as well.

Very difficult to book a room for someone else. Payment failed 3 times. Eventually had success booking in my own name.
Price no different to hotel direct - no advantage using HRS.

First of all, I think that the HRS website is very userfriendly, super easy to use, with just the right triggers you need (for instance choose location close to airport, train station, etc).
Moreover, I had to call customer service and was delighted by the efficiency, friendlyness and availability.

Extremely poor customer service. We booked the Titanic Gendarmenmarkt hotel in Berlin in December 2016 through HRS, but had to postpone until March 2017 due to urgent eye surgery. HRS confirmed this and okay'ed that both HRS and the hotel had indeed accepted the change.

When we arrived in Berlin come March, the hotel had no such reservation, since HRS hadn't followed through, as they had promised. Honest mistake, I can live with that, but my patience runs out when HRS customer service does nothing to smoothen a mistake they clearly had the responsibility for.

Instead the nice people at our Berlin Hotel helped us out, and found an available room at their sister hotel, since the hotel was completely sold out. Again all HRS did was to wash their hands and blame the hotel. Bad, really bad!

Luckily we had a fantastic stay in Berlin, and HRS won a little back on us during our Berlin-stay, as they via mail agreed to refund the entire amount we paid for the hotel do to the bad experience.

At the time of this writing (April 21, 2017) HRS still haven't been able to follow through on their promise to refund our entire stay. We have repeatedly been in contact with customer service through mail and phone, and nobody seems to be able to make a decision at HRS. What is left is a feeling that customers matter very little for HRS, and we really seriously doubt that we will ever see the 230 € we paid for our nice weekend in Berlin.

I do think, that if everything runs smoothly with HRS, you won't get the feeling that customer service stinks, but when as in our case everything wen't wrong, HRS wasn't and hasn't really been able to do customer service to any acceptable standard.

De website is overzichtelijk en je kunt boeken zonder een aanbetaling.

Not posting my review. Perhaps to make money with the hotel. Staff hangs up when calling.