HRS - The Hotel Portal Opiniones 

NEVER, EVER use this comapny. In what seems to be a consistent occurance for many people, I made a booking with this company and received a reseveration by email. Upon arriving at the hotel I was told there was no reservation for me and the hotel was full. Having to then book in to another hotel for a ridiculous amount of money I attempted to contact HRS. I received no response, and after following up twice more I have still not heard back. They are scammers!!!

Ich bin extrem enttäuscht von HRS
Ich bin extrem enttäuscht von HRS. Die Telefonnummer, die auf Ihrer Webseite für Anrufe aus Norwegen angegeben ist, funktioniert überhaupt nicht. Schlimmer noch: Alle Ihre Telefonleitungen in Deutschland brechen sofort nach dem Verbindungsaufbau ab und geben ein Besetztzeichen oder legen einfach auf. Es ist absolut unmöglich, jemanden zu erreichen, wenn man dringend Hilfe bei einem Hotelproblem benötigt. Ein solcher Service im Notfall ist völlig inakzeptabel

SHOCKING l!!! DO NOT USE THEM.
THEM. I have booked hotel for my family and received confirmation email. When we arrived to check in there was no reservation booked in. Hotel was full and there was other people in the same situation!! My small kids was crying as we had no where to stay overnight . Send them email week ago and requested explanation apology and compensation! I have NO reply. Can’t believe business like this can operate this days.

They confirmed a room that was never available.

We booked a hotel in Gorleston-on-sea, we received a booking confirmation and then drove out to it, 2 and half hours away from home. We arrived at 10.30pm and went to check in, and there was no room and the hotel was fully booked. There was nowhere else to stay for the same budget and we had to drive all the way back home.

What is even more annoying is that despite contacting them more than 36hours ago, they still haven't responded and put right their error. Thankfully we had drove out to our hotel, what would they have done if it had cost me an expensive flight?? Probably nothing based on what I have experienced.

I'll avoid at all costs in the future.

Arrived at the hotel booked through HRS to find there was no booking in the hotel system despite receiving a confirmation email. The hotel was full. The hotel said there had been several people arrive during the day who had also booked through HRS without a room being reserved and gave us a phone number to call there was no answer or response from HRS. Neighbouring hotels were also fully booked and we were left without a hotel for the night.
Do not use HRS

I won't use HRS ever again. Their slogan is "Business travel made easy", but HRS doesn't even check what hotels they have in their listings. For a 3-night work trip, I booked a B&B, that 1) absolutely was NOT meant for business travel, and 2) even had NO idea that they were listed on HRS.

The B&B told me that they've listed their B&B through Expedia, and didn't know where Expedia had then listed them, and that is totally fine – the problem is that HRS promotes itself as a 'business travel' portal, when, as said, they clearly don't even do a basic verification for their hotels (a phone call or email to the B&B would've been enough).

I'm a freelancer working in media production; I'll make sure I'll warn all my networks about this experience, especially as the company doesn't even bother to reply to negative feedback, i.e. they clearly have no intention to fix any problems.

Una stella è anche troppo vista la totale disorganizzazione e direi disonestà del sito. Sono arrivata a loro tramite trivago per prenotare un hotel per il 16 maggio 2026 a Torino. Ricevo la conferma, poi ricevo una seconda mail che arriva nello spam. Controllo lo spam il giorno della partenza e vedo che la mail dice che la prenotazione è vincolante ma l'host non può accettare la mia prenotazione. Nella mail c'è scritto che mi hanno chiamata, non mi hanno chiaramta per niente. Contatto l'host, e l'host mi manda un lungo carteggio con HRS in cui lamenta che l'extranet di HRS non funziona e che loro vanno continuamente in overbooking per questo. Così sabato mattina chiamo il servizio clienti in Germania e dopo mezz'ora un loro agente mi prenota, mentre è al telefono con me, un altro hotel per una cifra un po' più alta ma accetto, perché la prospettiva di dormire in auto non mi attrae. Mi manda una conferma via mail con i nuovi dati della prenotazione, poi mi arriva una nuova mail che guardo per caso in cui, anche in questo caso, mi dicono che l'host non può accogliere la mia prenotazione a causa di overbooking, che immagino sia dovuto, ancora, all'extranet HRS non funzionante. Mando diverse mail dicendo che sono loro a dover trovare una soluzione di riprotezione facendomela confermare dall'eventuale nuovo hotel oppure dovrò fare da sola, come ho fatto. Nella giornata di ieri non è stata dedotta la cifra ma oggi mi arriva una mail in cui mi dicono che le prenotazioni sono vincolanti e non possono essere annullate. Ma io non ho annullato nulla, è un pasticcio che hanno fatto loro. Ancora non so se si tratti di incompetenza o di malafede, ma lo scoprirò presto.

I booked a hotel through the website. The day After i received an email where my booking was cancelled and i hard tò contact them. Rather than finding an alternative solution equal to what I booked, they found something of inferior value. Very unorofessional and not at all projected towards customer service....go back to business school and learn what service efficiency Is.

Gisteravond nog geboekt bij een Hotel, deze had zelf geen kamers meer online staan maar HRS wel.
dus boeken maar...
Na een lange dag werken, 14 uur maar liefst kom ik dan aan bij het hotel. Sorry meneer, er is geen booking voor u hier. En we zitten ook vol nu.
Nou, om rond 19.30 uur nog een hotel te zoeken met dezelfde prijsklasse en kwaliteiten, dat valt niet mee.
Waar het op neer komt, het geboekte hotel had geen booking binnen gekregen.
Dit is mij in 17 jaar nog niet eerder gebeurd. Misschien kan HRS er niets aan doen, maar ze zijn ook niet bereikbaar.

Extremely disappointing and frustrating experience with HRS customer service. I had to explain my situation from scratch every time I called, as the representatives were uninformed and there was a complete lack of continuity between interactions.

What made matters worse is that the hotel had already confirmed the cancellation in writing hours earlier, yet HRS was still unable to locate or acknowledge that email. I ended up spending half a day trying to resolve what should have been a simple 2-minute cancellation.

This kind of internal disconnect and time-wasting is unacceptable for a service that is supposed to simplify bookings.

For 3 days ive had to find emergancy tempory accomidation aa my insurance company require me to.
For 3 days the lack of assistance from these guys.
Im sure by the time they help i will be dead

Gute Suche, wirtschaftlicher Preis; automatische Unbuchung bei Preissenkung! Toll! Danke!

Un pur scandale.
Ils se servent d’un autre site allemand réservé aux entreprises pour faire du business
Juste minable
Honte sur vous !

From a hotelier’s perspective, it is a nightmare to work with. The virtual credit cards fail about half of the time, the helpdesk is uninformed and unable to provide proper support, and emails are answered late, barely answered, or completely off-topic. In the end, it is the guests who suffer as a result.

Under no circumstances use this so called booking site. They use ur card details on other sites fraudulent without concent!!! Bunch of bastards

Bei einem mehrtägigen Aufenthalt in Hamburg hatte der Fernseher ausschließlich ard und zdf. Ich bat das Hotel und HRS um Korrektur und um Preisnachlass. Nach 6 Wochen hat HRS an einem Feiertag angerufen und mitgeteilt, dass 2 Sender zum Qualitätsstandard von HRS gehören. Unfassbar!

I booked a room about a month in advance and expected the reservation to be honoured.

A few days before my stay, the hotel contacted me to say they could not “uphold my reservation.” Instead, they said they would move me to another hotel that appeared to be worth roughly 25% of the value of my original booking - without any reduction in price.

They also attempted to call me at 11:30 PM, which I understandably did not answer. Shortly afterward, they sent an email saying they “tried to reach me but couldn’t,” which felt unreasonable given the late hour of the call.

Customer service was extremely frustrating. Representatives repeatedly gave the same scripted response and did not offer any meaningful solution or accommodation for the downgrade.

The experience felt very unprofessional: cancelling a confirmed booking at the last minute, offering a significantly worse alternative at the same price, and providing poor customer support throughout the process. I would not rely on this hotel to honour reservations.

1 Stern ist noch zu viel ☹️
Seit 22.9.25 ist eine Buchung strittig. Unter „Meine Buchungen“ stand: Sie haben keine Reisen geplant.“ Tatsächlich hatte ich aber Monate vorher storniert. Das ist aber der Vermieterin von HRS nicht mitgeteilt worden und sie hat 2 Tage nach meiner erwarteten Ankunft die Miete abgebucht. Meine Reklamation wird seitdem von HRS angeblich „bearbeitet“.
Ich kann deshalb vor HRS nur warnen.

Keine Bestätigungsemail nach einer Buchung erhalten (wie sonst sofort üblich.)
Hotel angerufen: keine Buchung.

Deshalb Buchung über HRS wiederholt.
Nochmals keine eMail.

Deswegen Servicehotline angerufen. Insgesamt drei Mal mit verschiedenen Mitarbeitern gesprochen alle finden keine Buchung und verweisen nach kurzer Zeit auf andere Telefonnummern bei denen es genau gleich läuft.

Einer meint dann das vermutlich keine Buchung vorliegt.

Danach nochmal das Hotel angerufen: es liegt hier mittlerweile eine Buchung vor (welche es nach den HRS Servicemitarbeitern gab nicht gibt).

Super jetzt bin ich natürlich komplett verunsichert ob die zweite getätigte Buchung nicht auch noch nachtrudelt beim Hotel und muss dort in ein paar Tagen nochmal nachfragen.

Anrufe beim Service von HRS kann man sich auf jeden Fall sparen. Zumindest in meinem Fall wurde überhaupt nicht geholfen (eher das Gegenteil). Ich will gar nicht wissen was ist wenn es wirklich ein richtiges Problem gibt.

confirmation de l hotel le jour de la prise en charge pas de nouvelle avant , obligé d annuler ,debit de la carte effectuée aucun remboursement
passer 10 minutes avec l assistance qui comprends rien .ils sont pas pro ,des bons a rien meme