Leider ist HRS lange nicht mehr das was es einmal war. Seit der Einführung der Vorkasse an HRS welche dann angeblich die Rechnung senden nur Ärger. Mann schreibt Mails unendlich und fordert seine... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
un addetto alla contabilità di un albergo NON può perdere una intera mattinata per riscuotere il pagamanto dal portale di una camera perchè il portale ha problemi . ancor piu' considerato che HRS TR... Ver más
Bei Ankunft am 03.07.26 war das Hotel Bunker in München, dass bereits im März 2026 von uns bezahlt wurde, überbucht. Seit Juli 26 versuchen wir, nach vielen Telefonaten und unzähligen E-Mails, uns... Ver más
Przestrzegam przed korzystaniem z aplikacji HRS do rezerwacji hotelu. Jeszcze tego samego dnia po dokonaniu rezerwacji w HRS i podaniu danych karty płatniczej próbowano pobrać wielokrotnie z różnych... Ver más
Información sobre la empresa
Escrito por la empresa
HRS is one of Europe’s leading hotel providers and a trusted partner for business travelers. As one of the top three hotel booking sites in Europe, HRS helps business travelers book hotels quickly, easily, and flexibly—with solutions that deliver real added value before, during, and after their stay. Many travelers use HRS regularly to book hotels, plan business trips, or find suitable offers for their next HRS trip. Registered myHRS members gain access to exclusively negotiated rates with up to 50% savings at top hotels. Since schedules in everyday business life can often change at short notice, standard bookings at many hotels can be canceled free of charge until 6 p.m. on the day of arrival—a decisive advantage that frequent travelers in particular appreciate when making their daily HRS bookings. HRS also offers an exceptionally wide selection of hotels: whether business hotels, city hotels, or wellness oases—travelers can find the perfect hotel for any occasion here. Thanks to intuitive filters such as “Breakfast Included,” “Wellness,” or “Free Cancellation,” the search can be precisely tailored to individual needs. This makes booking a hotel with HRS even easier, faster, and more convenient. To continuously improve the travel experience, HRS invests in modern technologies. These include mobile check-in, digital check-out, secure online payment options, and automatic invoice generation
Información de contacto
Breslauer Platz 4, 50668, Cologne, Alemania
- +49 221 2077 600
- office@hrs.de
- www.hrs.com
1,3
Muy malo
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Hotel owner himself wants to register
Hotel owner himself wants to register, send info, sends reminders, talkes to CS to then hear: you are to small for us... After reading this reviews I am so happy I am!!!
24 de agosto de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Adam
Thank you for your review and for submitting your criticism.
I´m very sorry that you made the described experience.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
I have disconnected all my clients !
I am a professional Web Master and about I have disconnected all my clients to this booking engine.
We can't trust anymore this company because not professional and transparent.
16 de febrero de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Maurizio MM
Thank you for your review and for submitting your criticism.
May I ask you to send me more information to the email address below, to be able to understand your request correctly?
I would very much like to discuss your concerns directly with you and help to clarify them.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
I booked a hotel in Prague through HRS for really good price (H7 Palace). Myself and my husband arrived at the hotel to find that no booking had been made even though I had confirmation from HRS. The hotel receptionist called HRS and they said it was the hotels fault if they haven’t received the booking and refused to pay any extra cost for another hotel room. The H7 Palace was fully booked so we had to find another hotel which was a lot more expensive.
The Hotel H7 Palace said they would pay any extra costs for another hotel room but they haven’t paid anything either and its has now been a month since this has happened.
I will never use this company again nor will I book the H7 palace either.
I have sent many emails to HRS and phone calls but have had no answer.
7 de junio de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Lynn
Thank you for your review and for submitting your criticism.
I´m very sorry that you made the described experience.
May I ask you to send me more information to the email address below?
E.g. your HRS booking number and maybe the last communication with our customer service team.
I would very much like to discuss your concerns directly with you and help to clarify them.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Ho prenotato a marzo due camere…
Ho prenotato a marzo due camere matrimoniali per luglio e mi sono ritrovato con due matrimoniali USO SINGOLA. Dopo una settimana di palleggi con l'albergo, HRS ha risolto il problema suggerendomi di rifare oggi la prenotazione, ovviamente pagando la tariffa attuale di 350€/camera anziché 80€/camera come dall'offerta di marzo!!! Proprio furbi!!!!
5 de julio de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Vincenzo
Thank you for your review and for submitting your criticism.
In order to be able to understand your case exactly, I need further information from you, e.g. your HRS booking number and maybe the last communication with our customer service team.
May I ask you to send this information to below email address?
I would very much like to discuss your concerns directly with you and help to clarify them.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Disonesti
Mi sono ritrovato sul sito hrs per sbaglio perché stavo prenotando con trivago...dopo aver effettuato la prenotazione per un albergo di Verona mi trovo prenotato un albergo a Belluno.. è invece che con trivago con hrs..dopo averli contattati non mi hanno risolto il problema e pagato 2 alberghi sono dei disonesti
28 de junio de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Claudio
Thank you for your review and for submitting your criticism.
In order to be able to understand your case exactly, I need further information from you, e.g. your HRS booking number and maybe the last communication with our customer service team.
May I ask you to send this information to below email address?
I would very much like to discuss your concerns directly with you and help to clarify them.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Keine Stornierung trotz Todesfall
Noch nicht einmal wegen eines Todesfalls in der Familie akzeptiert man für eine über HRS vorgenommene Buchung im ACHAT Hotel Wetzlar eine Stornierung, auch dann nicht, wenn sie immerhin drei Tage vor der Anreise vorgenommen wird. Auch das nicht in Anspruch genommene Frühstück im Hotel wurde berechnet.
Etwas mehr Kulanz wäre wünschenswert.
Darüber hinaus gab es keine Möglichkeit für mich, eine Bewertung abzugeben. Das hat man offenbar wohlweislich zu verhindern gewusst.
Es war nicht meine erste Buchung via HRS in einem ACHAT Hotel, aber ganz gewiss meine letzte.
9 de junio de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Guten Tag Frau/Herr B.Battenberg,
vielen Dank für Ihre Bewertung und die Anbringung Ihres Kritikpunktes.
Mein herzlich und aufrichtig empfundenes Beileid zu Ihrem Verlust.
Ich entschuldige mich bei Ihnen, dass Sie diese negative Erfahrung machen mussten.
Wenn Sie möchten könnten Sie mir bitte eine Nachricht an unten stehende Adresse zukommen lassen, so dass ich Ihr Anliegen prüfen lassen kann?
Sehr gerne möchte ich Ihr Anliegen im direkten Austausch mit Ihnen besprechen und zur Klärung beitragen.
Vielen Dank vorab für Ihre Unterstützung.
Weiterhin alles Gute für Sie und bleiben Sie gesund.
Mit freundlichen Grüßen,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Absolutely Brilliant!!!
I’m really struggling to understand why people have given this website 1 star reviews.
I signed up for their Business Tariff Membership (which can also be used for personal stays) - I ended up saving nearly £500.00 for a 1 night stay for 2 rooms in Central London.
Once I had reserved, I then read these poor reviews. I was starting to think I’d made a mistake and whether the rate I got was too good to be true?! £500.00 more if I booked direct? Because of these poor reviews, I called the Hotel that I booked directly to confirm the reservation. They confirmed that everything was in order.
Some of the reviews on here state that HRS have cancelled bookings for customers at the very last minute. I must admit, this did worry me and I was expecting it to happen to me - but it didn’t.
I really cannot fault HRS - the reservation cost me £300.00 for two rooms. Had I booked directly, it would have cost me £800.00. A great saving.
Because of this experience, I’ve gone and booked other hotels in the UK for the rest of the year using their Business Tariff rate. I’m also planning a trip to India in October and I’ll certainly be using HRS as my first port of call. I normally use Trivago but HRS have never come up on there for me as being one of the cheapest - I think it’s because they don’t capture this Business Tariff rate.
Excellent!
6 de junio de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Vijay
Thank you for your positive review.
We are happy to read that you like our website and the offered prices. It is amazing that you saved that huge amount.
The described cancellation(s) happen from our hotel partners. HRS does not actively cancel bookings from our customers. Only if the hotel reports either overbooking or issues with the given credit card. Then it might happen that your booking will be cancelled from our hotel partner which we confirm to our customers then.
Please let us know in case you need any further assistance with one of your bookings.
We are happy to assist at below´s email address.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
HRS Angebot mit Preisfalle
Gebucht wurde laut HRS Angebot ein Doppelzimmer für 2 Personen inklusive Frühstück in Paris. Im Hotel wurde uns mitgeteilt, dass nur 1 Frühstück enthalten sei. Das 2. Frühstück sollte gegen Aufpreis abgerechnet werden. Der sofortige mehrfache Kontakt zum HRS Kundenservice brachte keine Hilfe. Im Gegenteil, der Vorschlag die vor 18:00 Uhr Storno in Anspruch zu nehmen ist in der Zeit und bei Bahnanreise ein Witz. Man hat dann auch eher zugegeben die Hotelangebote/-veträge scheinbar nicht richtig geprüft zu haben. Das Frühstück im Hotel wurde nicht in Anspruch genommen und auch nicht erstattet.
Leider ist es auf Grund eines "Systemfehlers"(?) nicht möglich diese Reise auf HRS direkt zu bewerten.
Momentan wird HRS leider im Bereich Angebote und Service von einigen anderen Portalen sowohl im privaten als auch im Business-Bereich überholt.
23 de mayo de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Guten Tag Frau/Herr Broeselj,
vielen Dank für Ihre Bewertung und die Anbringung Ihres Kritikpunktes.
Ich entschuldige mich bei Ihnen, dass Sie diese negative Erfahrung machen mussten und wir Ihr Anliegen scheinbar noch nicht abschließend klären konnten.
Wenn Sie möchten könnten Sie mir bitte eine Nachricht an unten stehende Adresse zukommen lassen, so dass ich Ihr Anliegen prüfen lassen kann?
Bitte nennen Sie mir hierzu auch Ihre HRS Buchungs-/Vorgangsnummer. Vielen Dank vorab.
Sehr gerne möchte ich Ihr Anliegen im direkten Austausch mit Ihnen besprechen und zur Klärung beitragen.
Vielen Dank vorab für Ihre Unterstützung.
Weiterhin alles Gute für Sie und bleiben Sie gesund.
Mit freundlichen Grüßen,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Ho fatto una prenotazione con check in…prenotazione fantasma
Ho fatto una prenotazione con check in 27 maggio e out 30. Al momento della conferma, e dopo aver inserito i dati della mia carta di credito, le date sono diventate 29/30 maggio. Ho contattato l hotel di sesto san Giovanni (mi) per vedere di fare qualcosa manon è arrivata nessuna prenotazione a mio nome , dal sito di HRS la mia prenotazione non è modificabile...soldi persi. Aggiungo altro?
15 de mayo de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Shanti Studio Savona
Thank you for your review and for submitting your criticism.
I´m very sorry that you experienced the described.
In order to be able to understand your case exactly, I need further information from you, e.g. your HRS booking number.
May I ask you to send this information to below email address?
I would very much like to discuss your concerns directly with you and help to clarify them.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Risico dat je overbooked wordt.
HRS zorgt dat je overbooked bent. Ik reserveerde een hotelkamer en kreeg een bevestiging van de boeking.
Een dag later kreeg ik een telefoontje in het Engels dat ik helaas overbooked was. Vervolgens kreeg ik 6 mails en 3 telefoontjes omdat ik moest bevestigen of ik wel of niet zou komen. Heel onduidelijk allemaal. Heel veel contactpogingen voor niets over een kamer die ik niet kreeg.
28 de abril de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Julia
Thank you for your review and for submitting your criticism.
I´m very sorry that you made the described experience.
Please be informed that HRS is an intermediary and does not overbook directly. This is the cause of our hotel partner.
Have you been charged by the (over-)booked hotel in any way?
If you want you can send me an email to get more information or if you need further assistance.
Thank you very much in advance.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Stornierung klappt nicht mehr
Ich habe fristgerecht bei HRS unter storno (at) hrs.de eine Buchung storniert und bekomme trotzdem eine Rechnung vom Hotel, weil HRS meine Buchung erst Tage später beim Hotel storniert hat.
Es gibt keinen Stornierungsbutton mehr oder eine andere einfache Möglichkeit zu stornieren. Man muss anrufen oder eine Mail schreiben. Aber selbst das führt offensichtlich nicht zum Erfolg
19 de abril de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Guten Tag Frau/Herr tvh,
vielen Dank für Ihre Bewertung und die Anbringung Ihres Kritikpunktes.
Ich entschuldige mich bei Ihnen, dass Sie diese negative Erfahrung machen mussten und wir Ihr Anliegen scheinbar noch nicht abschließend klären konnten.
Wenn Sie möchten könnten Sie mir bitte eine Nachricht an unten stehende Adresse zukommen lassen, so dass ich Ihr Anliegen prüfen lassen kann?
Bitte nennen Sie mir hierzu auch Ihre HRS Buchungs-/Vorgangsnummer. Vielen Dank vorab.
Sehr gerne möchte ich Ihr Anliegen im direkten Austausch mit Ihnen besprechen und zur Klärung beitragen.
Vielen Dank vorab für Ihre Unterstützung.
Weiterhin alles Gute für Sie und bleiben Sie gesund.
Mit freundlichen Grüßen,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
In qualità di receptionist
In qualità di receptionist, vi posso dire che nonostante avessimo applicato il minimum stay nel periodo estivo, questo è stato bypassato,permettendo ai clienti di poter prenotare anche solo per 1 giorno, quando il minimo di soggiorno è stato fissato a 7 giorni.
Questo comportamento da parte di Hrs è veramente poco professionale e irrispettoso nei confronti di chi si impegna quotidianamente per lavorare al meglio. Senza considerare che, non rispettando le nostre condizioni di prenotazione ci arrecano un danno economico, in quanto dare via la camera per 1 giorno in estate, significa perdere prenotazioni molto più durature.
30 de marzo de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear rori_hotmail.it
Thank you for your review and for submitting your criticism.
In order to be able to understand your case exactly, I need further information from you, e.g. your HRS hotel number, or hotel name and address.
May I ask you to send this information to below email address?
I would very much like to discuss your concerns directly with you and help to clarify them.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Gebuchtes Hotel hatte geschlossen
Gebuchtes Hotel hatte geschlossen, wir wurden von einer Mitarbeiterin des Hotels einfach auf ein anderes, für uns inakzeptables Hotel umgebucht, da wir unsere Kreditkartendaten angeben mussten, sind wir da geblieben, man kann sich bei HRS nicht darauf verlassen, dass man in dem Hotel, was man bucht, auch übernachtet kann. Wir werden jetzt auf andere Portale zurückgreifen, Schade
26 de marzo de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Guten Tag Frau Angela,
vielen Dank für Ihre Bewertung und die Anbringung Ihres Kritikpunktes.
Ich entschuldige mich bei Ihnen, dass Sie das Beschriebene erleben mussten. Ich kann Ihnen versichern, dass dies nicht der Normalfall bei uns ist.
Um Ihren Fall genau nachvollziehen zu können benötige ich von Ihnen bitte weitere Informationen vor allem aber wenn möglich Ihre HRS Vorgangs-/Buchungsnummer, gerne auch Ihre bisherige/letzte Kommunikation mit unserem Kundenservice.
Bitte schicken Sie mir diese an unten angegebene Email Adresse.
Sehr gerne möchte ich Ihr Anliegen im direkten Austausch mit Ihnen besprechen und zur Klärung beitragen.
Vielen Dank vorab für Ihre Unterstützung.
Weiterhin alles Gute für Sie und bleiben Sie gesund.
Mit freundlichen Grüßen,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Pessima esperienza
pessima esperienza due giorni fa non ho più trovato la mia prenotazione, con il rischio di arrivare in hotel e non trovare una sistemazione.
ho cercato di parlare con un operatore ma nulla di fatto.
Ho mandato una mail con risposta che l'indirizzo mail era sconosciuto.
Mi sono rivolta tempestivamente all'albergo e da loro ho avuto conforto.
mai hanno risposto all'ulteriore mail da me inviata ad HRS!!!!!!!
19 de marzo de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear ALESSANDRA
Thank you for your review and for submitting your criticism.
In order to be able to understand your case exactly, I need further information from you, e.g. your HRS booking number.
May I ask you to send this information to below email address?
I would very much like to discuss your concerns directly with you and help to clarify them.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Een review vanuit de hotelier
Een review vanuit de kant van een Hotelier, beste gasten boek niet via HRS! Wij hebben door hun heel veel last gehad van overboekingen omdat ze zelf beschikbaarheid gingen verzinnen. Ook boekingen die niet werden doorgestuurd, nergens terug te vinden waren maar de gast had wel een bevestiging. De gast is de dupe en het hotel ook. Wij moeten de gefrustreerde gast opvangen. HRS stuurt je van het kastje naar de muur en niemand weet waar de fout zit. Gelukkig konden wij het altijd goed oplossen maar is geen manier van werken natuurlijk. Uiteindelijk besloten om de samenwerking te stoppen want de klantenservice was ook onbereikbaar. Er zijn vele andere betere pagina's voor zakelijke gasten. Bespaar jezelf de stress en boek via een ander kanaal.
5 de enero de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Sabrina
Thank you for your review and for submitting your criticism.
I´m very sorry that you made the described experience.
May I ask you to send me more information to the email address below?
E.g. your hotel name and address and your contact details.
I would very much like to discuss your concerns directly with you and help to clarify them.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Pas på misbrug af kreditkort
Pas på - misbrug af kundernes kreditkort
Vi booker via HRS et værelse på Hotel Zur Alstadt i Weida til en samlet pris på 127 euro. I forbindelse med at vi booker, skal vi afgive vores kreditkort oplysninger. Samme aften kommer ejeren af hotellet og aflevere en regning på 205 euro, som vi vælger at betale med det samme. Da vi kommer hjem, kan vi se, at der også er hævet 127 euro på vores kreditkort, og vi har dermed betalt 2 gange for værelset. Vi har nu i 6 måneder forsøgt at få de 127 euro refunderet uden held selvom vi kan fremvise beviser fra vores bank på, at pengene er hævet af HRS.
Vores kreditkort er blevet misbrugt, og vi har samlet betalt 332 euro for en overnatning, som HRS bekræftede til 127 euro. Vi er blevet snydt af Hotel Zur Alstadt og har mistet tilliden til HRS.
29 de julio de 2022
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Thomas
Thank you for your review and for submitting your criticism. I´m sorry for my late reply.
I´m very sorry that you have experienced the described.
HRS does not charge our customer´s credit card normally. It might has been done by the hotel.
May I ask you to send me more information to below email address? e.g. the invoices you have received from the hotel as well as the bank details where we can see the double charge of your credit card
I would very much like to discuss your concerns directly with you and help to clarify them.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Pessimo
Da titolare di un hotel non posso che dirvi di evitare di prenotare attraverso questa piattaforma. Senza mai aver acconsentito a ricevere prenotazioni attraverso questo sito, l'hotel di mia proprietà è stato inserito tra quelli prenotabili.
In questo modo chiunque prenoti presso la nostra struttura attraverso il portale, è come se non avesse mai prenotato perché noi non riceviamo nessuna prenotazione!
31 de enero de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Anna
Thank you for your review and for submitting your criticism.
May I ask you to send me more information to below email address?
E.g. your hotel name and address and your contact details.
I would very much like to discuss your concerns directly with you and help to clarify them.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Pessima agenzia
Buongiorno ho prenotato un weekend a Verona presso un agriturismo il titolare mi ha inviato subito una mail dove mi diceva che purtroppo già non c’era più la disponibilità,ma l’agenzia non mi ha contattato telefonicamente in quanto la mia mail era irraggiungibile per problemi al servizio di Virgilio, fatto sta che non sono potuto essere ospitato dal titolare in quanto non aveva più camere.
sconsigliati !!!!!affidatevi ad agenzie più serie
26 de enero de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Andrea
Thank you for your review and for submitting your criticism.
In order to be able to understand your case exactly, I need further information from you, e.g. your HRS booking number.
Have you been charged from the hotel and ask for a refund of this costs in addition?
May I ask you to send this information to below email address?
I would very much like to discuss your concerns directly with you and help to clarify them.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Prenotazione cancellata senza motivo
Ho effettuato una prenotazione mesi fa per un hotel in offerta sul sito. Ho ricevuto l'email di conferma, ma a due mesi dalla partenza la prenotazione è stata cancellata senza motivo. Ho chiesto chiarimenti via email, ma non ho ricevuto nessuna risposta.
18 de enero de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear Paola
Thank you for your review and for submitting your criticism.
I was able to find out that the bookings have been cancelled from the hotel side due to technical pricing issues. You should already have been informed about this from our customer service center.
Maybe the email went to your spam filter?
Please let me know if you need any further information about this. Please send me a direct email to below email address and I´m happy to assist.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
Nie warto zawiodlam sie na tej firmie i…
Nie warto zawiodlam sie na tej firmie i kazdemu odradzam brak profesjonalizmu kiebska obsluga same przykre niespodzianki ten kto tam jest na kierowniczym stanowisku powinien odplynac w siną dal w sina dal
17 de enero de 2023
Opinión espontánea
Respuesta de HRS - The Hotel Portal
Dear TOMASZ
Thank you for your review and for submitting your criticism.
Unfortunately I do not understand your request.
It seems like you are a former employee and dissatisfied with your employment.
If you want you can send me an email to below email address to help me understand your request better.
Thank you in advance for your support.
All the best to you and stay healthy.
Kind regards,
Bernhard Radl
HRS Customer Care & Feedback
customerfeedback@hrs.com
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.