HRS - The Hotel Portal Opiniones 

Never reserve with HRS, unless forced to. If forced by your employer, ask THEM to offer the money guarantee Draconian reserve conditions, lots of problems and hidden charges.

Keine Punkteangleichung seit Juli 2022,sowie offene Rechnung ans Hotel nicht beglichen.

Sell you something on their website and when the hotel confirmations comes through its majorlity different.

Tried to contact them.

Ignored.

If you have to run a business this way to make a profit, they are soo sad.

Dont do it.

From a hotel manager .. don't use this company at all costs.. the don't answer emails even if you send 15 of them they just read and never replay none of there phones work . This is was one day OK company but today its as bad as it could be AVOID ANY TROUBLE and book with the hotel direct

If I could I would give zero stars!

I booked a hotel through HRS, only to discover it has been closed for 2 years!

The funds left my bank immediately and I've been back and forth between someone at the (closed) hotel and HRS trying to get a refund

This has been so stressful

Avoid at all costs

A social media response - 5 weeks later, really?!

I emailed that social media address but didn't get a response

HRS is a joke

Update - 8 weeks and no refund. NEVER USE HRS!

I can only advise against booking via HRS.com. I did not receive an invoice for my 3 nights stay in a hotel in Munich. The hotel referred me to HRS when I requested an invoice, explaining that the booking and payment modalities had been settled via HRS. HRS referred me back to the hotel, however they are the ones ultimately responsible for issuing an invoice.
Since then I have tried contacting HRS under the constantly changing email and contact addresses they give me, always being referred on to someone else. I have now issued one last request for an invoice, should this not be addressed by the end of next week, my next step will be to inform the tax authorities responsible for tax evasion how to further proceed. Given that I have sent HRS enough emails containing my booking process number without having yet received an adequate response, I will refrain from including it in this review.

Hôteliers Hôtelières, fuyez cette plateforme car vous ne serez pas payés !
Et HRS, au lieu de vous excusez ce dont nous n'avons que faire, payez ce que vous devez !

Veraltetes Portal, einfach nur ärgerlich. Lieber bei den Hotels direkt buchen.

This booking agency is to be avoided like the plague — we will never ever use such a poor service again in the future.
We have been the victims of an overbooking due to HRS in Portugal — having booked a hotel one week in advance, we got a call from them at 5pm on the day of our reservation to tell us that the hotel was overbooked. No solution was offered to us other than a hotel in Spain (!) or a hotel in Portugal 2hrs away.
Where it gets worse, is that HRS didn’t offer to book this hotel for us, but asked for our credit card to make the booking … at a price of 1200£ vs a cost of 400£ for our initial booking.
The agent on the phone thought it was absolutely reasonable for us to spend 3x the initial amount …
This absolute lack of customer service and willingness to help is what makes this company worthless. Please avoid them at all costs!

WARNING! NEVER accept any bookings from HRS for Corporate accommodation if you are an accommodation provider.

I am an Airbnb host. HRS corporate booked my entire house on behalf of Youi insurance in November 2020 to Feb 2021. The guests were drug addicts and absolutely trashed my house leaving a bill total estimated in excess of $39,000. HRS did not return my calls and emails for 2 weeks, and when I threatened to report them, they callec and simply denied responsibilities and washed their hands clean of any responsibilities. They passed the buck to their client Youi insurance, who of course refused to take any responsibilities. HRS then told me to go after Youi insurance and the guests myself as it's not their problem "they're only an agent". Yet, I don't have the details of either Youi contact person and the guests as HRS did not reveal to me. In a way, the model of HRS business is "we'll happily profiteer from your properties and businesses but if something bad happens, it's not our responsibilities because we're just the booking agent. You'll have to deal with the guests yourself, and we wouldn't care less about leaving you in the dark to protect our own business and you can foot the damages bill and deal with the hassles of chasing after HRS clients yourself if you want". What a perfect business model!

HRS from the beginning lied about the "identity" of the guests staying at our place that they are "Youi employees on a business trip". In fact, the guests are NOT Youi employees on a "business trip". They are drug addicts, rude and have absolutely no respect for anybody.

If this was a normal Airbnb request, I would have rejected the guests based on the rude manner they came across, but I didn't have a chance in this case to interact with the guests BEFORE the booking was confirmed. By then, it was too late.

I thought I could trust a corporate booking through HRS. I was wrong and have to pay a DEAR price for it.

I sincerely warn people and hotels to STAY AWAY from HRS and Airbnb corporate bookings. They're not worth your while it at all. Guests and HRS clients think they can hide behind the corporate veil to protect their identity and don't have to deal with the repercussions of the damages. This is unethical and corrupt at its worst.

It's a shame I can not score 0 for this service!!
Again, we are a hotel who needs payments for a guest that stayed in our property. We have attempted to contact the guest / booker via email and by phone with no luck, HRS attempted to contact the guest / booker also several times with no success.
I think it is appalling that HRS could not provide the card details for the booker as it was booked via your platform and a fax came through via your platform.

Can this be escalated to a department that can help with this

Service hôtelier inexistant!
Pas de réponse au téléphone, ni aux mails !
HRS , vous allez fermer si vous ne répondez pas à vos clients !

Nous sommes un hôtel partenaire Logis Lion d'Or Manzac sur vern. Nous avons reçu un client de leur part. Il a passé un bon séjour. Nous devions récupérer la somme de sa prestation à HRS et là impossible... Impossible de récupérer les coordonnées bancaires pour la VAD, Impossible de joindre l'assistance téléphonique pour les hoteliers... A fuir....Nous avons effectué la prestation, le client a payé HRS, mais l'hôtelier qui l'a effectué ne peut se faire payer!!!!

A shame I cannot give zero.

We own a guest hotel and every time they book guests in they do not show and the credit card they supply to guarantee for the booking shows as invalid. We are living in tough time’s and a small business and can not afford to have this kind of behaviour as we could have sold these rooms. Please Avoid and please no generic reply. Pay your hoteliers and answer your emails.

Madame, Monsieur,

MARRAKECH DANS LA PRESSE INTERNATIONALE, LE CÔTÉ SOMBRE DE SES HÔTELS 5*

Lisez l'article dans l'agence de presse Panafricaine/ arnaques de touristes/ hôtel kenzi Rose Garden à l 'index

L'article a été publié à ce jour,
dans 170 journal et magazine à l'international à ce jour- plus twitter&Instagram- Je continuerai à publier

I booked on 30 Jan via "Ryanrooms", Ryanair's service. On arrival at 2330 on the 22 Feb, the hotel was closed for renovations.
Ryanair said I had to deal with HRS; not their responsibility.
HRS haven't even replied to my email.

Ich buche seit Jahren bei HRS und bin zufrieden. Gute Preise und guter Service.

Arrivano solo prenotazioni false dal sito di hrs, spesso dovuti a motivo di visto come dicono dal dall center. Se gestite un hotel questo sito non serve a niente, pessimo.

In relazione alla risposta fornitami da HRS, ricordo ai signori che é obbligatorio da parte loro effettuare i giusti controlli su dati di carte di credito e relativi nominativi della prenotazione. Inoltre il portale così facendo occupa indebitamente camere senza offrire alcun risarcimento agli albergatori..

Assistenza clienti 0

Bonjour, j'ai réservé avec hrs Hotel en Italie Rome un hôtel sale dans un quartier horrible Et si c'était que ça ! , jamais rien au petit-déjeuner ils nous impressionne avec des photos mais c'est faux et je vous dis lequel c'est l'hôtel: urban Garden Hôtel Roma Rebibbia ,des toilettes étroite il ne faut pas être gros pour y rentrer je leur ai envoyé des photos des preuves, ils me répondent qui sont désolé pour le gène mais ils ont jamais eu de plainte sur cet hôtel. Je suis sidéré par leur réponse et leur indifférence avec des photos ou on voyait de la saleté dans un carreau avec un morceau de papier toilette j"ai ramasser de la saleté noir plein de poils de saleté je leur envoyer des photos avec nous dans les toilettes avec la porte qui ne se fermait pas si on ne rentrait pas derrière la porte où il y avait la tasse la lunette de la tasse des toilettes cassées il fallait faire attention quand on allait aux toilettes il y a des photos il y a des preuves je raconte pas n'importe quoi! je leur envoyer des photos de tout ça parce que quand je les ai appelé ils m'ont dit madame envoyez-moi un mail avec des photos et puis il me réponde comme si de rien n'était!la moisissure dans cette chambre. je peux comprendre qu'il y a des gens peut-être qui ne
sont pas trop satisfait qui se plaignent mais là ils ont des preuves des photos donc je déconseille fortement ce site de recherche pour l'hôtel.

The worst service I've ever had from any online booking service, avoid using this company at all costs. A "guaranteed" booking made in November was changed 3 months later to a hotel 16km away from the initial one. Why? "The original booking has no availability". After 3 months. No phone call, no apology, just a perfunctory e-mail. It took me 3 e-mails to cancel the new booking. Absolutely hopeless, a disgrace. Use a serious company instead. You have been warned.