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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After a terrible start with trying to organise a repair by phone, taking 4 days and many calls to get an appointment we finally had a great result. Our technician Villi was so friendly, polite and kn... Ver más

Valorada con 5 estrellas sobre 5

We have never regretted having our HRV system installed in our house. Even with double glazing we used to get condensation on our window sills in cooler weather. As soon as HRV was operating there was... Ver más

Valorada con 5 estrellas sobre 5

Awesome company to deal with. My old unit was no longer working so the technician sent all details to my Insurance company not once but three times. When I finally got the claim done HRV Taranaki were... Ver más

Valorada con 1 estrellas sobre 5

Purchased a house with existing HRV system. Interestingly, soon after purchase we received notice from HRV that the system needed a service. ( detail was sent to house address and addressed to oursel... Ver más

Información sobre la empresa

  1. Contratista de sistemas de climatización
  2. también en la categoría
  3. Contratista de aire acondicionado
  4. Proveedor de calderas
  5. Proveedor de sistemas de aire acondicionado

Escrito por la empresa

HRV is here to help all New Zealanders make their homes drier, filled with filtered air and much more comfortable to live in. We've been dedicated to this mission since 2003 and have helped over 500,000 Kiwis achieve this. We work alongside our customers to understand what they need, then recommend a solution that does the job. This could include ventilation, extraction, heat transfer, heat pumps / air conditioning, panel heating, or a combination of products so you’ll love the feeling of coming home.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

149 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(149)

24 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor experience

Poor experience. Was told during the sales cycle that the installation would not go ahead if the technician found evidence of rodent activity. Installation of positive pressure ventilation went ahead no concerns noted by the technician. First try using the system it pushed foul smelling air into the house. Insulation team confirmed 2 weeks later there was a rodent problem in the ceiling cavity. HRVs advice was to sort the rodent problem and they’ll come spray some air freshener. I can’t use the system I paid for and can’t particularly afford to have the insulation replaced right now.

3 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely horrible service

Absolutely horrible service, booked an install and were stood up twice with no contact and then cancelled on twice.
Business going downhill since the new owner took over. Definitely look elsewhere for ac.

16 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience dealing with HRV, thanks Anil!

Great experience dealing with HRV after a parts issue caused a leak with our heat pump. The head office people were wonderful and responsive and Anil who came to make the repairs was professional, timely and went the extra mile to make sure we were kept informed every step of the way.

5 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Never too late to install HRV

We love HRV, drier home in 8 years. Should have installed it when we built, but it's never too late. No more crying windows and mould on the frames. Set and forget, just alter the thermostat when it suits.
A great investment if you ever want to sell your home.

21 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Go literally anywhere else

Hrv employs salesmen that push you towards their own side companies. Those companies steal your money and go into liquidation. Hrv should be ashamed they employ those salesmen. Avoid anyone with bird names.

1 de marzo de 2025
Opinión espontánea
Logotipo de HRV

Respuesta de HRV

Hi Mal,
We’re sorry to hear about your concerns. We did visit you last year, however you did not proceed with HRV so you are not listed as a customer in our system. We’d also like to reassure you that HRV has not gone into liquidation and continues to operate as usual. While we take feedback seriously, we also want to ensure information shared here is accurate. If you’d like to discuss this further, we’d be happy to talk directly.

Kind regards,
The HRV Team

Valorada con 5 estrellas sobre 5

Fantastic service

The service provided is great as I am kept informed of what is required to keep my HRV system maintained and up-to-date. The technician was helpful and nice to deal with.

14 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional, Great Customer Service

Wonderful communication, down to earth friendly people to deal with. I have been dealing with HRV for 10 years now, and cannot fault them. Lovely technicians, great phone support

2 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Flexible and friendly company

HRV listened to my requirements and was always flexible with the timing of the installation. I found it to be a plus in getting this done.

10 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick response to service request.

Quick response to service request.
Service technician was friendly and approachable when we asked questions. This was our first service with the system and we had questions about the filters etc, which he was only too happy to show us the old ones and answer our questions.

14 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product excellent service

Just love our HRV which we originally got about 2007. No more condensation. Heat from wood burners heats the house much more efficiently. Technicians that service the filters & do upgrades are really professional & friendly. Highly recommend HRV.

1 de agosto de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Every house on the North Island should have an HRV System.The promised benefit from the system…

The promised benefit from the system was actually lower then what we experienced. There is no longer a river in the window tracks, no moisture on the windows, and overall dryer feeling throughout the entire house. The removal of moisture has made the house easier to heat, mold on tile in bathrooms is gone, and cooking smells no longer linger in the house. We no longer use allergy and sinus medications!

1 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Overall great

Initial contact was great.
The pre-inspection team were confident and knowledgeable as well as direct and informative.
The installation team came did what they needed, things are working well.

13 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and easy process

Great service from our calling to advise our needs, through visit of the rep who talked through options and solutions and provision of quote on the spot. Pricing was in line with our expectations. Installation is booked. This will be 3rd time we have used HRV for our home heating and ventilation services. Always reliable.

11 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great investment for the Whanau’s Well-being.

Excellent service. Good communication. However the product speaks for itself. The HRV system keeps my parents home warm and cosey with no condensation. Installed 2 years ago.
Absolutely highly recommend.
Great investment for the Whanau’s well- being.

20 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Vortex bathroom Fan

Recently spent a lot of money to renovate our bathroom and asked the sparky to install a good extraction fan as we have an old house, anyway long story short it didn’t work! I knew about the HRV vortex as it was mentioned when we initially installed our ventilation system a few years back, been installed now for a couple of weeks and the difference is amazing! we’ve gone from mouldy wet walls to nice dry ones!! in hindsight I should’ve just got one of these installed during the renovation and saved myself money in the long run! Installers were friendly and knowledgeable.

6 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The ventiltion system made a huge difference

We had a ventilation system installed and it made a huge difference in our house. Our house is warmer, and less damp and we have noticed an improvement in ours and our little kids health. The staff were all so nice and made the whole process so easy.

1 de mayo de 2025
Opinión espontánea
Logotipo de HRV

Respuesta de HRV

Fantastic to hear the difference it’s made for your family and home, thanks for the kind words!

-The team @ HRV

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