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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After a terrible start with trying to organise a repair by phone, taking 4 days and many calls to get an appointment we finally had a great result. Our technician Villi was so friendly, polite and kn... Ver más

Valorada con 5 estrellas sobre 5

We have never regretted having our HRV system installed in our house. Even with double glazing we used to get condensation on our window sills in cooler weather. As soon as HRV was operating there was... Ver más

Valorada con 5 estrellas sobre 5

Awesome company to deal with. My old unit was no longer working so the technician sent all details to my Insurance company not once but three times. When I finally got the claim done HRV Taranaki were... Ver más

Valorada con 1 estrellas sobre 5

Purchased a house with existing HRV system. Interestingly, soon after purchase we received notice from HRV that the system needed a service. ( detail was sent to house address and addressed to oursel... Ver más

Información sobre la empresa

  1. Contratista de sistemas de climatización
  2. también en la categoría
  3. Contratista de aire acondicionado
  4. Proveedor de calderas
  5. Proveedor de sistemas de aire acondicionado

Escrito por la empresa

HRV is here to help all New Zealanders make their homes drier, filled with filtered air and much more comfortable to live in. We've been dedicated to this mission since 2003 and have helped over 500,000 Kiwis achieve this. We work alongside our customers to understand what they need, then recommend a solution that does the job. This could include ventilation, extraction, heat transfer, heat pumps / air conditioning, panel heating, or a combination of products so you’ll love the feeling of coming home.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

149 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(149)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Service and Clear Communication from HRV

I had a really positive experience from James from HRV. From the initial consultation to the final installation, the process was straightforward and easy to understand. The team explained everything clearly, including how the ventilation system works and what would be best suited for our home. There was no pressure just helpful advice. What made the experience great was the professionalism of the staff. They were punctual, respectful of our home, and took the time to answer all our questions. Communication was excellent throughout, and the installation was done neatly and on time. HRV is doing a great job at making home ventilation more accessible and understandable for everyday homeowners. Their customer service stands out, and the system itself is already making a noticeable difference in the air quality and comfort of our home. I highly recommend HRV for anyone looking to improve their home’s air quality.

3 de julio de 2025
Opinión espontánea
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Respuesta de HRV

We appreciate the detailed review of your experience. We always aim to deliver this standard of service regardless if you're new or have been with us for over 20 years.

-The team @ HRV

Valorada con 4 estrellas sobre 5

Clear communication and helpful team

The whole process was great with HRV so far. Mal was very informative and explained the product in great detail, but also understandable, when explaining the needs for our home. He also answered any questions we had. The process has been smooth and the communication from the team very clear. Can't wait for the system to the installed!

2 de julio de 2025
Opinión espontánea
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Respuesta de HRV

Appreciate the review and hope you enjoy your new system once installed!

-The team @ HRV

Valorada con 5 estrellas sobre 5

I have only had positive experiences…

I have only had positive experiences with HRV. I installed an HRV system in my previous home and since moving I have installed another HRV and now looking to install a new heat pump. The consultants know their products and are knowledgeable in their recommendations. I am notified when it is time to replace/check the filter systems. Any issues are responded to in a timely manner. Keep up the good work!

17 de julio de 2025
Opinión espontánea
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Respuesta de HRV

Glad to hear, thanks for taking the time to review!

-The team @ HRV

Valorada con 5 estrellas sobre 5

Smartvent review, excellent product

Very friendly, helpful, and great customer experience. Great product, has made life a more enjoyable and warmer environment over winter, and cooler in summer. Love it.

25 de julio de 2025
Opinión espontánea
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Respuesta de HRV

Thanks for the feedback, appreciate it!

-The team @ HRV

Valorada con 5 estrellas sobre 5

A first

A first - the technician was early! V thorough and efficient, also asked if I had condensation issues and adjusted vents to counterattack this! Lovely manner, highly recommend

25 de junio de 2025
Opinión espontánea
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Respuesta de HRV

Thanks for the positive feedback Julie!

-The team @ HRV

Valorada con 5 estrellas sobre 5

Love my HRV!

Love my HRV, definitely worth it. They were really helpful with my HRV replacement, customer service was so helpful.

When the did the replacement they were super fast. 0 hassle.

Amazing service, excellent product

9 de julio de 2025
Opinión espontánea
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Respuesta de HRV

Thank you for the review, glad we were able to get it sorted for you without any hassle!

-The team @ HRV

Valorada con 5 estrellas sobre 5

Great service from HRV

Great service from HRV, friendly and helpful got to the problem, fixed and back to clean dryer home. Thanks HRV

26 de junio de 2025
Opinión espontánea
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Respuesta de HRV

Thanks for the review, we're glad the issue has been fixed!

-The team @ HRV

Valorada con 5 estrellas sobre 5

Great experience!

Team member was experienced, friendly and they slotted us in very quickly. Would definitely recommend

9 de julio de 2025
Opinión espontánea
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Respuesta de HRV

Thanks for sharing your experience!

-The team @ HRV

Valorada con 5 estrellas sobre 5

Happy with HRV

We've had HRV systems in our last 2 homes & have only had 1 minor fault, which was fixed quickly at no cost to us even though the system was out of the warranty period (by a month or 2).
We just had our current system serviced & the filter replaced. The technician arrived exactly on time, was really friendly & had the job done quickly.

21 de julio de 2025
Opinión espontánea
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Respuesta de HRV

Thanks for sharing your experience, we're glad to have been able to sort the fault out for you!

-The team @ HRV

Valorada con 5 estrellas sobre 5

Always great service

Always great service, friendly and knowledge service people - answer all your questions without hesitation. We have been clients of theirs for close to 20 years I think and have never had an issue. Great company.

4 de julio de 2025
Opinión espontánea
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Respuesta de HRV

Thanks for the positive review, here's to 20 years and more!

-The team @ HRV

Valorada con 5 estrellas sobre 5

Great friendly service clean tidy…

Great friendly service clean tidy install great information very happy with product and difference it's made

24 de junio de 2025
Opinión espontánea
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Respuesta de HRV

Appreciate the positive review, hope you enjoy your new system!

-The team @ HRV

Valorada con 5 estrellas sobre 5

Great service

Great service, from discussing options of placement and product. Kept me fully up-to-date through the process from initial query to install. HRV people were very friendly. Highly recommend!

30 de junio de 2025
Opinión espontánea
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Respuesta de HRV

Appreciate you sharing your feedback!

-The team @ HRV

Valorada con 1 estrellas sobre 5

We have been using HEV for 14 years…

We have been using HEV for 14 years nowand to be honest only the first 2 years was how it supposed to be but since then, they charge us for the service and maintenance $230 but it has never been right. The settings would be changed according to the season but in the winter we just have a moisture everywhere. They have never fixed it. I have water filled windows, moisture wardrobe mirrors and nothkng is dry. There is no way that you can add photos in Google review so that tells you enough. The HRV system is the waste of money. Good luck

20 de julio de 2025
Opinión espontánea
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Respuesta de HRV

Hi there!
Thank you for taking the time to share your experience, and we're sorry to hear that your HRV system hasn’t been performing the way it should.

As mentioned your system was installed around 14 years ago. Like most home appliances, ventilation systems can show signs of wear over time, especially if they haven’t had regular servicing. We completely understand how frustrating it must be to deal with ongoing moisture issues as that's certainly not the experience we want anyone to have.

If you'd like to have one of our technicians take a look and run a full service check, feel free to get in touch with us (service@hrv.co.nz or 0800 478 123). We’d be happy to help assess the system and see how it’s operating now.

Thanks again for your feedback.
- The team @ HRV

Valorada con 4 estrellas sobre 5

We upgraded our 8 year old system to…

We upgraded our 8 year old system to the latest which was carried out effortlessly with minimum of fuss by their technicians who explained everything and the WiFi setup. No condensation since the system was first installed.

1 de abril de 2025
Opinión espontánea
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Respuesta de HRV

Hi Roger,
Thank you for your positive review and glad we're able to have helped you for almost 10 years!

- The team @ HRV

Valorada con 5 estrellas sobre 5

Have had the HRV system for over 14 years

Had the HRV system for over 14 years. It worked. No more wiping windows every morning and power bills reduced after the install.
Our install had two fans and seven outlets.
Replacement filters every two years is a little expensive.
We have now moved and do not need one at our new home.

19 de noviembre de 2024
Opinión espontánea
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Respuesta de HRV

Hi Graeme,
Love hearing how HRV worked for you over the years! Thanks for the great review.

– The team @ HRV

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