Immediate Media Opiniones 141

As a subscriber to one of their titles I entered the Prize Crossword in May edition of BBC History. When the July edition arrived, I was delighted to discover I was one of the prize winners. Sadly I am still waiting for the prize. Despite many phonecalls I am no further forward. If you enter the Prize Crossword do not expect a prize to be delivered to you when you win! Very disappointing.

Had renewal letter for Gardeners World magazine subscription. £47.99. Tried to use Tesco vouchers to value £48. Price to renew using vouchers£59.50so got extra vouchers to cover the cost. Told by ImmediateMedia that 2 vouchers not acceptable. Umpteen emails +one phone call all with conflicting advice.Has any one else had same problem and if so how was it resolved? Help!

I been a subscriber to bbc history magazine and history extra for over two months and gardeners world and signed up to all newsletters and not had one so far.
Keep getting different excuses off them as they don’t seem to care all they worried is getting money for subscription but one said they having technical difficulties in sending newsletters out so I sent a letter to editor so hopefully they get back but customer service is really bad.

Total scammers. No subscription and they take money from me every year, only stopped now by reporting them to my bank. Customer service does not exist. Do not respond to messages or written letters. Totally disgusting company. Steer clear!

In the Lego Minecraft Magazine (which Immediate publish), there was an enclosed packet lego toy (Ghast) to build out of lots of lego pieces. When my child went to build this two pieces were missing from the kit. I sent an email to Immediate media and they immediately sent a new enclosure packet of the Ghast. I'm very impressed.

Immediate Media are deceptive and `scammers`. Out of the blue I was asked for £256 for a years Radio Times subscription and after a really unpleasant call to their complete waste of time South African call centre I had no hesitation in cancellation because it was completely out of order as i was paying £98 for that annual subscription at the time. One month later from cancellation I received an offer of £104 via e-mail for re-instatement of the same service they wanted £256 for. It appears they need my custom more than I need theirs. It is clear to me that this company has no idea what they are doing or how to conduct themselves. Radio Times i like but Immediate Media are one of the worst companies I have ever had to deal with and their South African customer service is pointless.

After 4 months of chasing my subscription gift they are still claiming it has been sent even though I received a letter from the Customer Service Manager confirming they had run out of stock ! I'm afraid their policy seems to rely on customers getting so frustrated that they just give up.

Keep asking for more money without allowing me to keep what I make.
I am grateful that M A D A C O V I made sure I received everything back.

Be mindful and cautious. They do not deal in security; they are robbers.They issued me a settlement to restore only $2,000 of the $155,000 I sent, taking into consideration that I have all the evidence proving they are a fraudster. I sent them proof that they owned their platform and altered the statistics on it. M A D A C O V I was sent by God to complete everything.

On 3rd December 2024 I telephoned the helpline because I had not received my copy of the Radio Times covering the period 7 – 13 December although I had received an e-mail telling me that it would be despatched earlier than normal; the intended early despatch was confirmed by the helpline’s recorded announcement when I telephoned.

The helpline operator told me that he was unable to issue a replacement copy and that I should call again if it had not been received by Friday 6th December. When I protested that the Friday was too late for the magazine to be despatched in time to be received by Saturday 7th December, its starting date, I was told that, on 6th December a replacement would be sent using a priority service so that it would be received the following day.

Accordingly, when the magazine had not been received by 6th December I again called the helpline which was answered by Thomas. Initially, Thomas said that he was not allowed to use a priority service but when pressed agreed to do so. However, it is now 10th December and I have still not received the magazin.

Both incompetent and dishonest!

I have never before come across such an incompetent group of people. I have received so many conflicting stories about a refund owing to me that I simply don't believe any one of them. If there was an option to award zero stars then this would reflect my true experience.

Two direct debit payments when I subscribed to Simply Crochet. Been trying for 3 months to get a refund with no success. Staff do not know what they are doing when you ring up.
You cannot email them either as Simply Crochet is not included in the options.

I subscribe to Radio Times. This week I did not receive a copy. On Saturday 16th of November I tried to contact them by telephone and email. Not possible by either method. Very poor service.

When I checked my account I noticed that this company had taken out over double the subscription amount from my direct debit for the Radio Times. When I phoned them they said they had sent an email to tell me of the price increase, but this was not the case. I have now cancelled my subscription. They are a frustrating company to deal with, with robotic staff. It's a shame that such a prestigious company as the BBC has any connection with a company that I have a number of similar issues to this in the past, as have other people.

Queried the price of a subscription renewal as it was higher than advertised - no reply to two emails. Phoned their South African call centre with no success - the call centre Team Leader does not speak to customers. Was then asked to send a reference number from an email they had sent me and a screen shot of their own web page to show the price !! At this point I said "you are making this up " and emailed the CEO -no reply.

I had an extremely disappointing experience with this company. After reaching the final stage of the interview process, they strongly implied I would be selected for the role, expressing great admiration for my experience and technical skills. They even suggested I could expect good news by the end of the week, raising my hopes significantly as I was genuinely interested in the opportunity.

However, a few days later, they requested another interview round without providing any explanation. Although I found this confusing, I agreed to proceed. Immediately after completing this additional round, I received a rejection email with vague and unhelpful feedback. They didn't even have the courtesy to call, despite the considerable time I invested in their lengthy interview process over two weeks.

I am absolutely okay with being rejected for a role, as it is the company's discretion, and I respect their decision not to hire me. However, I believe candidates deserve to be treated respectfully and are entitled to a rejection call explaining the reason for the decision, rather than a plain rejection email with unhelpful feedback. Based on this experience, I cannot recommend this company to anyone.

Asked why issue 105 lego star wars magazine never arrived in Ireland. Was told the magazine issue was over this weekend and that I was to enjoy it ?? Terrible customer service.

I bought a subscription to Gardeners World on 14th February 2024. I received no magazines and there is no trace of my subscription anywhere.
They took the money immediately and when I spoke to them today they informed me that I would not be receiving any magazine until May.
I have now cancelled my subscription and awaiting my refund. Finger crossed!!!

I didn’t read the reviews before hand but glad I didn’t! Subscribed with offer of free cook book. Got the invoice but no mention of cookbook on it so emailed. In 48 hours got a response ✅ and they said up to 28 days for the book. Book arrived 6 days later ✅. And today as planned magazine arrived ✅. So pleased with everything

I have subscribed to Radio Times for many years from the time when it was an arm of the BBC. It was run by a small team in Kent and I could always contact them by phone or email. You always spoke to the same two or three people. They were very efficient at answering queries, replacing missing editions or suspending for holidays.
For 12 years Radio Times has been owned by Immediate Media and the service is now awful. Suspension often doesn’t work, you return from holiday to find the cancelled editions on the doormat. Payment is taken without taking into account the postponement. Phone lines seem to be based in S. Africa and everyone you speak to gives different information regarding subscription renewals and DDM dates. We now record the names and dates of any conversation with them.
Added to that the cover price has soared to £4.50. In January 1972 it was 5p. Using the Bank of England inflation calculator, 5p has risen to 57p. A long way from £4.50.
I value having the magazine delivered and there is a saving to be made by subscribing but the service is poor.