Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming f... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water. The speedy respo... Ver más
La empresa ha respondido
Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and ex... Ver más
La empresa ha respondido
The company made all the difference. Darren is a truly charismatic, professional and genuinely nice guy. He made sure everything was taken care of, and didn’t mind staying a little longer to make sure... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de energía
- también en la categoría
- Empresa de energía termal
- Equipos y soluciones de energía
- Ingeniero
- Proveedor de energía renovable
- Servicios de la vivienda
Escrito por la empresa
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Escrito por la empresa
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Información de contacto
Studio 4, Stuart House, PE1 5DD, Peterborough, Reino Unido
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Excelente
4 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 97% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Peter was excellent and efficient he…
Peter was excellent and efficient he solved my leak. Thanks again.
11 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Peter a review!
Quick and efficient
Darren the engineer fixed the issue in minutes. He was quick and efficient, explained what happened, and solved the problem. Great guy and great work.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Darren a review, much appreciated!
Lovely person
Lovely person, very polite and respectful. Did everything for the service and showed me how to turn on my heating. Would recommend Darren!
11 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your kind feedback and for leaving Darren a review!
Lirim and Adam were super professional…
Lirim and Adam were super professional and quick. Great customer service and good energy. Much appreciated!
11 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Lirim and Adam a review. Much appreciated!
Quick servicing by Luke and Reece
Quick servicing by Luke and Reece
10 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Luke and Reece a review!
Reece and Luke did a great job
9 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Luke and Reece a review! Much appreciated.
The engineer was professional
The engineer was professional, nice and helpful
9 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your feedback and for taking the time to leave us a review! Much appreciated!
Cohen was amazing very attentive and…
Cohen was amazing very attentive and caring! Couldn’t recommend enough
9 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Cohen such kind feedback!
Very friendly and efficient
Thanks Luke and Reece! Efficient, swift and delightfully friendly service.
9 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Luke and Reece a review! Much appreciated.
Faulty Boiler
Luke the engineer was sent to fix a faulty boiler. He was kind, respectful, answered all my questions and fixed the boiler.
3 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your feedback and for taking the time to leave Luke a review!
Great annual servicing
Darren came in for the annual service of the heating and he was very thorough, he’s made sure everything works and answered my questions very clearly. Great experience!
7 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Darren a review. Much appreciated!
The WORST service I’ve ever used
What should have been a 5 day change over process was something that took over 31+ days and we ended up having to top up a previous tenants account in order to have hot water and heating/cooling running. It took our rental agency + us following up consistently for any updates and overall the whole process was the worst process I’ve ever experienced. We how have to follow up how we will recoup money for the top ups we put in the previous account in order to even have hot water running
7 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Dear Sumana,
Thank you for providing further information to help us locate your account.
We appreciate your feedback and are sorry to hear about your experience. We'll investigate your concerns with the relevant team and will be in touch once we have reviewed the matter further.
Thank you again for bringing this to our attention.
Further update
We're sorry again to hear about your experience and understand your frustration with the delays and the need to top up the previous account to maintain hot water and heating/cooling services.
Our review found that delays occurred while awaiting information required to finalise the previous tenancy. While this contributed to the extended timeframe, we acknowledge that the overall experience and communication fell short of expectations. We are sorry for any inconvenience this matter caused.
If you still require assistance regarding this matter, please contact our Customer Service, and we'll be happy to investigate this further.
Thank you for your feedback, and we apologise again for the inconvenience caused.
Kind regards
Team Insite
Darren was amazing
Darren was amazing, very polite and interacted calmly with the children, he’s a very good person
4 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Darren a review.
Adam and Lirim Seci were fantastic and…
Adam and Lirim Seci were fantastic and sorted the ongoing meter issues.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for you feedback and for taking the time to leave Adam and Lirim a review.
Great
Darren was wonderful, very polite and friendly. Explained my boiler to me and answered any questions I had. Thank you.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Darren a review!
Excellent professional service
Thanks very much Luke for being very professional and for quickly identifying and fixing the issue with our heating unit.
3 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Luke a review! Much appreciated.
Lirim Seci was very polite and treated…
Lirim Seci was very polite and treated my home with respect.
3 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your kind feedback and for leaving Lirim a review. Much appreciated!
Good service
Good service to ensure everything is working well.
3 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your review!
The service was great!
3 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your review!
Hot water/ heating
Cohen was really polite and did the job sufficiently and timely.
Thank you to him for the assistance.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Cohen a review. Much appreciated!
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