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Insite Energy Opiniones 

4435
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water. The speedy respo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and ex... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The company made all the difference. Darren is a truly charismatic, professional and genuinely nice guy. He made sure everything was taken care of, and didn’t mind staying a little longer to make sure... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de energía
  2. también en la categoría
  3. Empresa de energía termal
  4. Equipos y soluciones de energía
  5. Ingeniero
  6. Proveedor de energía renovable
  7. Servicios de la vivienda

Escrito por la empresa

Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.

We're committed to our residents

Escrito por la empresa

Simple self-serve with 'my insite' and KURVE
Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
Clear, accessible billing and guidance
We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
Tips, updates, and answers on our website
From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.

Información de contacto

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4,7

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 97% de las opiniones negativas

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4,7

Todas las opiniones

(4435)

625 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Lirim and Adam, wonderful service!

Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming from Asian country, I will not be able to survive that in winter. Both Lirim and Adam have kindly helped me to adjust the temperature and now I’m really for winter!

Love the service by both of them and hope they’ll be assigned to me again for future servicing ☺️☺️☺️.

5 de octubre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your kind feedback and for taking the time to leave Lirim and Adam a review. Much appreciated!

Valorada con 5 estrellas sobre 5

Darren was really helpful

Darren was really helpful. Quick service

5 de octubre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your kind feedback, and for leaving Darren a review!

Valorada con 5 estrellas sobre 5

Thank you to Luke for attending today…

Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and explained what he'd done. We really appreciate the fast, efficient service and would happily recommend him.

2 de octubre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your kind feedback and for taking the time to leave Luke a review. Much appreciated!

Valorada con 5 estrellas sobre 5

Great service!

We had Luke come in today and he was super helpful! He managed to sort out the issue that we had and made sure we were happy with the service and understood everything before he left.

2 de octubre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thanks you for taking the time to leave Luke a review, we appreciate your kind feedback!

Valorada con 5 estrellas sobre 5

Luke did a fantastic job very quick and…

Luke did a fantastic job very quick and efficient!! Knew exactly what the issue was, let’s hope the “trans-juicer” what a fancy name lol, gets replaced so I’m not out of hot water again.

1 de octubre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your kind feedback and for leaving Luke a review. Much appreciated!

Valorada con 5 estrellas sobre 5

Lirim and George were very helpful and…

Lirim and George were very helpful and efficient. They were very polite and courteous and kept me informed of the checks that they were doing.

1 de octubre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for taking the time to leave Lirim and George a review!

Valorada con 1 estrellas sobre 5

moved into a new house

moved into a new house, need to open account. told it takes 10 days. had to chase and call around. extremely poor and unacceptable process and turnaround time.

29 de septiembre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your review.

We're sorry to hear about your experience. At present, we have been unable to locate an account matching the information provided. If you could reply to our request for additional information, we'll be able to investigate your concerns further.

We look forward to hearing from you.

Kind Regards
Team Insite

Further reply 02/10/2026

We'd like to thank you again for providing your feedback and we're sorry to hear that you were disappointed with the process of opening your account after moving into your new home.

Unfortunately, as we have not received the additional information requested, we have been unable to locate your account or investigate the concerns you've raised further. If you still require support, please contact our Customer Service Team with your account details and we'll be happy to look into this for you.

Kind Regards
Team Insite

Valorada con 5 estrellas sobre 5

Luke was extremely helpful as soon as…

Luke was extremely helpful as soon as he came. He sorted out our hot water problem and explained the issue clearly, and went above and beyond to sort out our taps too

28 de septiembre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your kind feedback and for taking the time to leave Luke a review. Much appreciated!

Valorada con 5 estrellas sobre 5

Luke was amazing

Luke was amazing, it was his second time here within a week and always goes above and beyond!

28 de septiembre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank your for your kind feedback and for leaving Luke a review. Much appreciated!

Valorada con 5 estrellas sobre 5

Heat Interface Unit Fixing

Luke attended my property to fix leak from my heat interface unit today. He did a good job not only fixing the leak but explaining the causes patiently. He is kind and professional.

28 de septiembre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for taking the time to leave Luke a review and for your kind feedback.

Valorada con 5 estrellas sobre 5

Darren did my HIU servicing today

Darren did my HIU servicing today, was polite, thorough checks completed and helpful with any questions I had about it all. Thank you!

25 de septiembre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for taking the time to leave Darren a review! Much appreciated!

Valorada con 5 estrellas sobre 5

ASIM was very helpful

ASIM was very helpful, he sorted my problem very quickly and I was able to log back into my account and top up as normal. Thank you Asif.

25 de septiembre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your kind feedback and for leaving Asim a review!

Valorada con 5 estrellas sobre 5

Darren did perfectly for my hot water…

Darren did perfectly for my hot water and fixed it. His attitude and service is excellent. I really appreciate him.

24 de septiembre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for your feedback and for leaving Darren a review!

Valorada con 5 estrellas sobre 5

Thanks for fixing

Darren is very helpful and responsible! Help us to get everything done!

24 de septiembre de 2026
Opinión espontánea
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Respuesta de Insite Energy

Thank you for leaving Darren a review!

Valorada con 5 estrellas sobre 5

Thanks Darren!

The company made all the difference. Darren is a truly charismatic, professional and genuinely nice guy. He made sure everything was taken care of, and didn’t mind staying a little longer to make sure everything was just right. His attention to detail and great attitude really made the experience.

24 de septiembre de 2026
Opinión espontánea
Logotipo de Insite Energy

Respuesta de Insite Energy

Thank you for your kind feedback and for taking the time to leave Darren a review. Much appreciated!

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