Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming f... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water. The speedy respo... Ver más
La empresa ha respondido
Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and ex... Ver más
La empresa ha respondido
The company made all the difference. Darren is a truly charismatic, professional and genuinely nice guy. He made sure everything was taken care of, and didn’t mind staying a little longer to make sure... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de energía
- también en la categoría
- Empresa de energía termal
- Equipos y soluciones de energía
- Ingeniero
- Proveedor de energía renovable
- Servicios de la vivienda
Escrito por la empresa
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Escrito por la empresa
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Información de contacto
Studio 4, Stuart House, PE1 5DD, Peterborough, Reino Unido
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Excelente
4 mil opiniones
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Lirim Seci good profesional and good…
Lirim Seci good profesional and good excellent service.
10 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Lirim a review.
Luke and Darren were very helpful and…
Luke and Darren were very helpful and fast. Thank you
9 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your feedback and for leaving Luke and Darren a 5 star review!
Horrendous customer service dubious…
Horrendous customer service dubious billing methods and over a year in this flat and still don’t have an account or billing set up- and it goes on from their reply just got a bill finally after 14months still wrong charging me for a month I have not lived there. On the bill their contact number does not work either- absolute farce and waste of time dealing with them
This is not acceptable one phone call and no email. I should not have to do public reviews to get any reply I have numerous unanswered emails and we form submissions. I need all the above in a formal email to me. Again I moved in last year June and until today still don’t have an accurate bill. Your lack of process is unacceptable. Please refrain from calling in full time employed. I am not able to get through your telephone number as advised so need this in email. I have contact you through your portals so use them. I should not have to get responses through a third party review platform for you to finally wake up and get back to me. Again unacceptable and unethical communication and billing practices from your company. Look forward to finally receiving an email on how you will get this sorted. As again this is outstanding for 14months now, just wow!
So getting very close to month 15 with still no bill nor resolution. I have been promised over and over that the complaints team will reach out to me, as of yet nothing?
8 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your feedback. We're sorry to hear about your experience and that you're unhappy with the service you've received.
We've located your account and can see that following your call with our Customer Service Specialist yesterday, your concerns have been passed to the relevant team for further investigation.
Please be assured, we will be in touch again as soon as we have an update or when your issue is resolved.
Kind regards
Team Insite
Reply to review edit- 07/09/26
Thank you for bringing this to our attention. We are sorry to hear about your experience. We will investigate this with the relevant team and will be in touch with an update as soon as possible.
Kind regards,
Team Insite
Further response 08/09/26
Dear Theo
We attempted to contact you today to discuss your account, as our Accounts Team require some additional information regarding when you moved out of the property. This is to ensure that the billing period applied to your account is accurate and reflects the correct dates. You can provide this information by completing a Move Out Form via our website. If you require any assistance with this, please don't hesitate to contact our Customer service team who will be happy to help.
We would also like to thank you for making us aware that the telephone number shown on your bill was not connecting. We apologise for any inconvenience this may have caused. The issue has been reported to the relevant team and has been sent for further investigation.
We appreciate your feedback and look forward to receiving the information needed so we can resolve your account query as quickly as possible.
Kind Regards
Team Insite
Further response 23/09/2026
Dear Theo
I am sorry to learn of your continued concerns and appreciate the frustration caused by the delay in reaching a resolution. Please be assured that your complaint remains under active investigation by our Complaints Team, who are currently reviewing the matters you have raised. They will contact you directly as soon as their investigation is complete or if any further information is required.
Kind regards
Team Insite
Respuesta de Insite Energy
Thank you for taking the time to leave Lirim a review.
Respuesta de Insite Energy
Thank you for your review!
Lucas was amazing
Lucas was amazing, he was professional and efficient, genuinely the nicest bloke, would 100% recommend.
7 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your feedback and for leaving Lucas a review.
Respuesta de Insite Energy
Thank you for your review!
Cohen visited my flat and was very…
Cohen visited my flat and was very polite and helpful. Although the parts were not available he did go through it all with me and liase with the planning team. Thank you Cohen
7 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thanks for taking the time to leave Cohen a review. Much appreciated.
Swift service and good clean job.
Swift service and good clean job.
Lirim Seci was wonderful at his job.
7 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your feedback and for taking the time to leave Lirim a review.
Sidon and luke are nice
Sidon and luke are nice, on time with efficient service.
7 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your review!
Ato is on time and very helpful
Ato is on time and very helpful. Got the HIU serviced with minimal fuss.
7 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Ato a review.
Jamal was really good in spotting all…
Jamal was really good in spotting all the defects Evinox has not carried out when they have inspected my unit
Well done Jamal
6 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thanks for your feedback and for leaving Jamal a review.
Great job from Jamal
Jamal was great. Quick and efficient service.
He checked our HIU unit to make sure the hot water and heating reading was functioning well.
Our heating supply ended up being seized so he got that fixed and tested it to make sure it’s actually working.
He gave some advise on how to maintain it.
6 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Jamal a review!
I had my HIU annual inspection
I had my HIU annual inspection, it's been a great service. Jamal arrived on the agreed time, he did his measurements and checks as planned. He's been very friendly, kind and patient in replying to all my questions about best use of the system and heating. Suggested some useful tricks for when turning on heating for the winter. Pleasant experience overall.
6 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for leaving Jamal a review, your feedback is appreciated.
Respuesta de Insite Energy
Thank you for your review!
HIU Service engineer Ato provided great…
HIU Service engineer Ato provided great service. Very effiecient.
6 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Ato a review. Much appreciated.
terrible customer service.
5 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your feedback. We're sorry to hear you were unhappy with the service you've received.
Unfortunately we've been unable to locate your account to investigate your concerns. If you still need assistance, please don't hesitate to contact our Customer Service Team and we'll be happy to help.
Kind regards
Team Insite
Great customer service
Great customer service - I had a service carried out by Sidon and Kieran who were very lovely and professional.
3 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave us a review.
Letim Seci came and was conscientious…
Letim Seci came and was conscientious about ensuring the smart meter was working.
3 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for leaving Lirim a review. Much appreciated
Kieran was super helpful
Kieran was super helpful, friendly and efficient! 10/10
3 de julio de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Kieran a review.
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