Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... Ver más
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Consulta las opiniones de los clientes
I am well on the way now for the switch over to Inspire Telecom. Throughout the whole process I have nothing but praise for the whole experience. Liam & Jessica are so professional & kind, nothing is... Ver más
La empresa ha respondido
Whenever I have needed help with anything from broadband to phone connection, the team at Inspire telegram have always been just a phone call away. Always friendly, knowledgeable & very helpful.
La empresa ha respondido
I have been with Inspire Telecom for a few years now and have always been able to contact them within seconds. They have even telephoned me some hours later to check my internet was still up and runn... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de servicios de Internet
- Proveedor de Internet
- Operador de telefonía móvil
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
- Compañía telefónica
Sobre Inspire Telecom
Escrito por la empresa
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
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The Inspire Service Standard
Escrito por la empresa
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Información de contacto
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, Reino Unido
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4,9
Excelente
638 opiniones
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Shambles from the start
Shambles from the start.
Was told they would pay my early exit fee from BT. 4 months down the line BT still chasing their fee. Inspire doesn't seem to want to help, I'm passed around asking for data from BT, etc. It's offered me very little savings compared to the stress it's causing.
Pam - struggling pensioner!!
UPDATE:
After leaving review I was swiftly contacted by Sam, he eventually resolved my issues. And breath!
27 de marzo de 2024
Opinión espontánea
Respuesta de Inspire Telecom
Dear Jeannie,
Thank you for taking the time to leave such a glowing review of Inspire Telecom on Trustpilot. Your feedback truly means the world to us, and we're thrilled to hear that you've had such a positive experience with our service.
At Inspire Telecom, we take immense pride in providing exceptional customer service. It's wonderful to know that our staff's friendliness, intelligence, and helpful advice have left a lasting impression on you.
We believe that having knowledgeable and approachable staff is key to ensuring that our customers receive the support and guidance they need to make informed decisions about their telecom services. Your acknowledgment of our team's efforts to provide helpful advice is deeply appreciated and reinforces our commitment to delivering outstanding service at every opportunity.
We are grateful for your kind words and for choosing Inspire Telecom as your trusted provider. Should you ever have any further questions or require assistance, please don't hesitate to reach out to us. We're always here to help in any way we can.
Once again, thank you for your wonderful review. It means a lot to us, and we look forward to continuing to serve you with excellence in the future.
Kind Regards
Georgia
Inspire Telecom
Digital changes and contract…
Salesperson explained new digital changes clearly and discussed options Laid out new terms of contract. Friendly and knowledgeable.
13 de marzo de 2024
Respuesta de Inspire Telecom
Dear Debra,
It's wonderful to hear that your experience was so positive! We're thrilled that they were able to clearly explain the new digital changes and discuss your options in detail. It's important to us that our team is not only knowledgeable but also approachable and friendly, ensuring all your questions are answered and your needs met. We appreciate your recognition of their effort in guiding you through the process. Thank you for taking the time to share your feedback, and we look forward to continuing to serve you with the same high standards in the future.
Warm Regards
Georgia
Inspire Telecom
Trust Inspire to sort things out.
In the five months that I've been contracted to Inspire Telecoms, for T.V. broadband and landline they have always answered the phone within a few rings which is refreshing in this day and age. In addition they have helped me erase a debt my previous supplier said I owed them. Top marks to all concerned as this was a long drawn out process which has been resolved by Inspire.
12 de marzo de 2024
Opinión espontánea
Respuesta de Inspire Telecom
Dear David,
Thank you so much for taking the time to share your positive experience with Inspire Telecom. It's truly rewarding to hear that our team's commitment to customer service has made a significant difference, especially in promptly answering calls and issues with your previous supplier. We understand how challenging and stressful such situations can be, and we are delighted to have been able to support you.
Your satisfaction is our top priority, and we're here to support you every step of the way. Should you need any further assistance or have any more feedback, please don't hesitate to reach out.
Thank you for choosing Inspire Telecom and for giving us top marks. We look forward to continuing to serve you with the same dedication and care.
Best regards,
Georgia
Inspire Telecom
Fantastic service from Inspire
Liam thank you so much for all your help you have given me with switching my broadband from BT to Inspire, you have gone out of your way to provide me with details of the router you supply compairing it to my current BT router and what the differences are, you have been so helpfull and patient taking into account that i am hard of hearing and aged 79, if i could give you ten stars i would because you have been fantastic, one of the nicest people i have ever spoken to in any customer service situation i have spoken to over recent years, I am looking forward to joining Inspire if this is the service your company give.
Thanks again Liam,
Regards.
Tony.
4 de marzo de 2024
Respuesta de Inspire Telecom
Dear Tony,
Thank you so much for taking the time to share your experience with us on Trustpilot. We are absolutely thrilled to hear about the exceptional service Liam provided during your switch from BT to Inspire. Our team strives to deliver detailed, considerate, and patient assistance, especially when accommodating specific needs such as yours.
It's heartwarming to know that Liam's efforts made such a positive impact, reaffirming our commitment to outstanding customer care. We are incredibly proud to have him on our team and will ensure that your kind words and appreciation are passed along to him.
Your enthusiasm for joining Inspire is the best encouragement we could hope for, and we're eagerly looking forward to welcoming you to our community. Ensuring that our customers feel valued and supported is our top priority, and your feedback is a valuable testament to our efforts.
If there's anything more we can do to assist or enhance your experience as you transition to our services, please don't hesitate to reach out. Welcome to Inspire, and thank you once again for your wonderful review and for choosing us.
Warmest regards,
Georgia
Inspire Telecom
Inspire Telecom
From day one I was treated with respect by Jessica. She carefully took me through the process, step by step, to change my telecom provider. She was patient and understanding and took care of me (aged 87 yrs)
17 de enero de 2024
Opinión espontánea
Respuesta de Inspire Telecom
It's heartening to hear about your positive experience with Jessica as she guided you through the process of changing your telecom provider.
It's essential for us to have such empathetic and skilled individuals on our team, ensuring that customers feel respected and well taken care of. Your feedback not only highlights Jessica's exceptional customer service skills but also sets a benchmark for others in the industry. Thank you for sharing your experience; it's a valuable reminder of the importance of treating every customer with kindness and respect.
Kind Regards
Georgia
Inspire Telecom
Respuesta de Inspire Telecom
Dear Micheal,
Thank you for your feedback and taking the time to leave us such a great review! We're glad you found our services straightforward and simple to use. We aim to keep things clear and accessible for our customers. If there's anything else we can do for you, please let us know!
Kind Regards
Georgia
Inspire Telecom
The best personal customer focused business
On my contract renewal it was discovered my vulnerable mother had been making several calls to speaking clock, the agent was not only understanding and empathetic she was very personable throughout. Not only did she block the calls and refund the cost but a gesture of a physical speaking clock gift to my mother with dementia blew me away as a great act of kindness. Just when you think companies are out for a quick buck, inspire renewed my faith in a customer focused business, I am now a loyal customer.
28 de febrero de 2024
Respuesta de Inspire Telecom
Hi Jonathan,
It has been a pleasure speaking with you. Thank you for leaving us such a fantastic review.
I'm so glad we could turn what could be a challenging situation into a positive one, and it means the world to us to know that you felt supported and valued through this process. We hope the talking clock proves beneficial to your mothers daily routine.
You've really inspired us to keep putting our customers first and to find those special ways to make a difference wherever we can. Your loyalty and trust mean everything to us.
We are Looking forward to continuing to assist you in the future.
Warmest regards,
Georgia
Inspire Telecom
Respuesta de Inspire Telecom
Dear John,
We're delighted to hear about your positive experience with Ryan! Thank you for taking the time to acknowledge his helpfulness and politeness on Trustpilot. Our team is committed to providing excellent customer service, and it's always rewarding to hear when we've made a positive impact. If you ever need assistance in the future, please don't hesitate to reach out. Thanks again for your kind words and for choosing our services!
Kind Regards
Georgia
Inspire Telecom
Positive response to fault
Our experience has been very positive. When we reported a fault with our landline it was dealt with promptly. The person from Inspire (l think he was called James) was very courteous and helpful. He double checked that the problem was resolved.
19 de febrero de 2024
Respuesta de Inspire Telecom
Dear Margaret,
It's fantastic to hear about your positive experience with our service, particularly in addressing the issue with your landline. We always strive to provide prompt and courteous assistance, so it's rewarding to know that our efforts are making a difference. Thank you for taking the time to share your feedback. If there's anything more we can do to assist you or enhance our service, please don't hesitate to let us know. We're here to help!
Kind Regards
Georgia
Inspire Telecom
Respuesta de Inspire Telecom
Thank you so much for your five-star review! We're delighted to hear that our team member provided you with top-notch service that met your expectations. At Inspire Telecom, we take great pride in our commitment to customer satisfaction, and it's always rewarding to receive such positive feedback. Your acknowledgment motivates us to continue delivering excellent service. If there's anything more we can assist you with, please don't hesitate to reach out. Thanks again for choosing Inspire Telecom!
Warm Regards
Georgia
Inspire Telecom
We now have full service on our hub…
We now have full service on our hub including the landlines. Ryan did a wonderful job in getting our old number back but also keeping us informed Well done
Can I also thank Jessica for all her help in setting up the contract, she worked hard in the face of difficulties with our previous supplier. Thank you
6 de febrero de 2024
Respuesta de Inspire Telecom
Dear David,
We're thrilled to hear about your positive experience with Ryan and the restoration of full service to your hub and landlines. It's fantastic to know that Ryan not only successfully retrieved your old number but also ensured you were kept in the loop throughout the process. Your acknowledgment means a lot to us and to Ryan. At Inspire Telecom, we're committed to providing transparent and effective solutions to our customers. Thank you for taking the time to share your feedback, and please remember, we're always here to help with any further needs or questions you might have.
Kind Regards
Georgia
Inspire Telecom
Problem solved
My phone call was answered within a few minutes of my making it. The Inspire call handler listened to my problem and promised to give me a call when Openreach had responded. Around two hours later, Inspire phoned to say the problem had been fixed.
8 de febrero de 2024
Respuesta de Inspire Telecom
Your feedback on the swift and effective resolution provided by our team at Inspire Telecom is greatly appreciated! It's wonderful to hear that your call was promptly attended to and that our agent not only listened attentively to your concerns but also kept their promise to update you once Openreach had addressed the issue. Knowing that your problem was resolved within just a couple of hours truly reflects the efficiency and dedication we strive for. We're here to ensure your experience is seamless and hassle-free. Thank you for choosing Inspire Telecom, and please don't hesitate to reach out for any further assistance!
Kind Regards
Georgia
Inspire Telecom
Megan was very helpful and patient
Megan was very helpful and patient, she listened to my description of the fault then carried out tests and suggested various solutions, eventually a fault was raised with Openreach.
8 de febrero de 2024
Respuesta de Inspire Telecom
Dear Susan,
Thank you so much for taking the time to share your experience with Megan! We're thrilled to hear about the excellent service you received. Megan is indeed a valued member of our team, known for her patience, attentiveness, and dedication to finding solutions. We're glad she was able to assist with your issue and facilitate the necessary steps with Openreach. Your feedback is greatly appreciated, and we'll make sure Megan receives the recognition she deserves. We look forward to assisting you again in the future.
Warm regards
Georgia
Inspire Telecom
first class service no problems
7 de febrero de 2024
Respuesta de Inspire Telecom
Hello George,
Thank you so much for taking the time to share your positive experience with Inspire Telecom. We are thrilled to hear that you enjoyed our first-class service without any issues. Our team works hard to ensure that every customer receives the highest level of service and support, and it’s truly rewarding to see that reflected in your experience. If there’s anything more we can do for you in the future, please don't hesitate to reach out. Thank you for choosing Inspire Telecom!
Warm Regards
Georgia
Inspire Telecom
Quality of service
I had a problem with intermittent connectivity. Megan was my contact. She replied promptly and communicated well, coming up with a solution that I hope will deal with the situation.
1 de febrero de 2024
Respuesta de Inspire Telecom
Hi Robert,
Thank you for sharing your experience with us on Trustpilot. We're pleased to hear that Megan was able to assist you promptly and effectively with your intermittent connectivity issues. At Inspire Telecom, we pride ourselves on responsive and clear communication, and it's heartening to know that Megan embodied these values in her service to you. We hope the solution provided addresses the situation fully, but please don't hesitate to reach back out if you need further assistance. Your satisfaction and seamless connectivity are our top priorities. Thank you for choosing Inspire Telecom.
Warm Regards
Georgia
Respuesta de Inspire Telecom
Dear Janet,
Thank you so much for your kind words and for taking the time to share your experience with us on Trustpilot. We're delighted to hear that you found our support to be friendly, knowledgeable, and patient. It's always our top priority to ensure that we provide the best possible service and support to our customers. If you have any more questions or need further assistance, please don't hesitate to reach out we're here to help in any way we can.
Warm Regards
Georgia
Very helpful staff
You can always speak to somebody very quickly about any issues you may have.
With our experience they have been very helpful and responsive to any issues.
With a small number of people to speak to they are all very helpful and knowledgeable.
31 de enero de 2024
Opinión espontánea
Respuesta de Inspire Telecom
Dear Janice,
Thank you so much for taking the time to leave such a positive review of Inspire Telecom on Trustpilot. We're thrilled to hear that you've found our team to be helpful, responsive, and knowledgeable. Our aim is to provide a seamless and supportive experience for all our customers, and it's wonderful to know that our efforts are making a difference.
We take great pride in our customer service and the expertise of our staff, and it's feedback like yours that truly inspires us to keep enhancing our services. If there's anything more we can do to assist you or improve your experience with us, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing Inspire Telecom. We look forward to continuing to serve you.
Warm regards,
Georgia
Inspire Telecom
Continual impressive service
After a weekend of very intermittent BB (I live remotely and we had a big wind storm last week) I called Inspire at 0920 this (Monday) morning. My call was answered within a minute by someone who spoke politely and clearly......and importantly, helped me to test and fix the problem. Very impressive - as I have been every time I have phoned Inspire. I am delighted with their service after 15 months of being with them.
29 de enero de 2024
Respuesta de Inspire Telecom
To Simon,
Thank you for sharing your positive experience with Inspire Telecom! We're thrilled to hear that our team was able to assist you promptly and effectively, especially after the challenges presented by the recent wind storm. Ensuring clear communication and swift resolution to any issues is our top priority, and it's gratifying to know that we've been able to meet your expectations consistently over the past 15 months. Your satisfaction is what motivates us to keep providing excellent service. Thank you for choosing Inspire, and we look forward to continuing to support you.
Kind Regards
Georgia
Inspire Telecom
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