My contract with another provider had just come to an end & I was chatting with some friends, they recommended Alncom a local company. I gave them a call & found the tarrif that most suited my requir... Ver más
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Consulta las opiniones de los clientes
Very impressed by the speedy response to my request for connection to their fibre broadband network. As well as by the two separate engineers who came to do the job. So far so good with the download... Ver más
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Great service from the guys who laid the cable to the engineers who connected the broadband. Was an issue with installation but they fixed it quicker than expected and installation guys came back at... Ver más
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First of all sales and customer services. No heavy sell, phone answered quickly by a human. The engineer I was late and he returned to fit a new router and was very helpful. I received a call to check... Ver más
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Información sobre la empresa
Sobre Alncom
Escrito por la empresa
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Información de contacto
Alncom, NE662PF, Alnwick, Reino Unido
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Excelente
446 opiniones
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Reliability…
1From the outset of my enquiry regarding change of supplier, I enjoyed pleasant helpful information from each member of their office.
2 de julio de 2026
Respuesta de Alncom
Thank you Leonie for the positive feedback, we really do appreciate you giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Seamless transition
My contract with another provider had just come to an end & I was chatting with some friends, they recommended Alncom a local company. I gave them a call & found the tarrif that most suited my requirements. Then booked a time to have my new router fitted.
The day of fitting arrived. Two lads came to do the job. They had to drill some holes through the brickwork in order to facilitate new cables. Both lads were very polite, clean and tidy. My internet is now up and running well. All in all a great job and everyone i’ve dealt with at Alncom has been bright and cheerful. Great customer service.
6 de julio de 2026
Respuesta de Alncom
Thank you David for your glowing 5* review, we are very grateful to you for taking the time to share your views on your broadband installation and will pass your comments on to our teams.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Very impressive
Very impressed by the speedy response to my request for connection to their fibre broadband network. As well as by the two separate engineers who came to do the job. So far so good with the download speed.
3 de julio de 2026
Respuesta de Alncom
Hi Tessa, we are so glad we could connect your home so quickly with your Alncom Full Fibre and thank you for taking the time to share the experience you have had with your broadband installation, we really do appreciate it.
We are here if you need any support in the future, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Human lead, great technology, fitted well.
First of all sales and customer services. No heavy sell, phone answered quickly by a human. The engineer I was late and he returned to fit a new router and was very helpful. I received a call to check everything was spot on, which it was. So great technology, fitted well, marvelous human lead customer services. All at a great price, what's not to love.
3 de julio de 2026
Respuesta de Alncom
Thank you so much for your kind words of support, we are delighted that you have had a great experience with our teams.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
It makes such a change to receive such…
It makes welcome change to receive such wonderful customer service from a broadband supplier. No more hanging on for hours waiting to be connected to the right department / person . To be able to ask and speak to the same person is wonderful. After many years with BT,I changed to Alncom , it’s so much faster , it’s far cheaper, and the price doesn’t change mid contract. They even sent a lovely knowledgeable young man around to set up the equipment in my home .
The staff are all so friendly and are just a local phone call away if I have any queries.Why on earth didn’t I change to Alncom much sooner ? It was because I thought it would be complicated to do so . It wasn’t ! One phone call to Danielle at Alncom and they did everything , even transferring my landline number . It was so easy. Thank you everyone at Alncom.
3 de julio de 2026
Respuesta de Alncom
Hi Patricia, we are delighted that you are happy with the service you have recieved from our customer service team.
All our teams are happy to help and will always go the extra mile to provide the best service possible, we are so glad you decided to switch to Alncom.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
My experience with Alncom
From initial contact to installation Alncom have given a first class service.Thank you
2 de julio de 2026
Respuesta de Alncom
Hi Sue, thank you for your 5*review and rating our service as first class from our Alncom teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service from initial contact to…
Great service from initial contact to the instalation.
Broadband works very well 👌
Very good communication from Alncom .
26 de junio de 2026
Respuesta de Alncom
Thank you Nigel for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share your views on the service you have recieved.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great service from the guys who laid the cable to the engineers who connected the broadband. Was an issue with installation but they fixed it quicker than expected and installation guys came back at the end of the working day to install. Haven’t seen that kind of service for a long time. Definitely recommend.
30 de junio de 2026
Respuesta de Alncom
Thank you Tracy for your kind words of appreciation, we are delighted that you are happy with the service you have recieved from our teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Respuesta de Alncom
Thank you Ian for giving us 5*s, we really appreciate it!
If you have any queries in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Would definitely recommend
Great communication, friendly, helpful, efficient and effective service .Faultless from first telephone call to fitting and checking that everything had gone well afterwards. Would definitely recommend.
9 de junio de 2026
Respuesta de Alncom
Thank you for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share this.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fabulous company
From the very first dealings I had with this company they have been absolutely fantastic. Their product never fails to do what it's supposed to do. If there is a problem you only have to make 1 phone call and they're on it, often the same day. On Friday we were hit by a lightening strike which blew the electric in the house and damaged several electronic items, including the landline (BT) and the internet to (Alncom). We rang them on Saturday afternoon and On Sunday morning an engineer came out, fixed the problem and we were back on line. What made it more impressive was the fact that the engineer was actually on a day off, but because he lived near by he 'just popped over'.
You just don't get that kind of service anymore.
I'm still trying to get through to BT to sort the landline out!
28 de junio de 2026
Opinión espontánea
Respuesta de Alncom
Thank you Jacqui for taking the time to leave such a thoughtful review, we are thrilled to hear that Brent our engineer could get you back online as quickly as he could.
Thank you also for your kind words for Sam from our technical team, we will be sure to let him know.
If you need any assistance no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service both on the phone and…
Excellent service both on the phone and when engineers were in property . Recommend Alncom without hesitation
19 de junio de 2026
Respuesta de Alncom
Thank you for taking the time to share your experience you have had with our teams at Alncom, we are so glad to hear you have recieved an excellent service.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
First Class
Firstly, great product that does what it says on the tin, in the unlikely event of a problem there is a brilliant HQ based team that listens and advises and if required arranges a field team of engineers to call. Great service 👏.
Appreciate the service over the last 2years.
25 de junio de 2026
Respuesta de Alncom
Hi Bob, our HQ and Field Teams, are extremely grateful to you for you continued support!
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fabulous service
Fabulous service, arrived for installation when they said they would , no mess & very professional. Everyone who I’ve had the pleasure to deal with have been extremely helpful & polite. Alncom are a very well run company , highly recommend 5/5
24 de junio de 2026
Respuesta de Alncom
Thank you Garry for your words of kindness and taking the time to share the experience you have had with our Alncom teams.
We are delighted that you have found our teams as polite, helpful and friendly.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom were very good from start to…
Alncom were very good from start to finish of the transfer of my broadband. When I had questions they were answered swiftly.
19 de junio de 2026
Respuesta de Alncom
Thank you for giving us 5*s, we are thrilled that your transition over to Alncom broadband has been a smooth one and your questions were answered swiftly.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent, true personal service
Excellent. Easy contact, friendly, helpful, efficient, true personal service. Solved my problem. I don’t award many 5 stars, but they are definitely one of the best companies around.
22 de junio de 2026
Opinión espontánea
Respuesta de Alncom
Thank you for awarding us 5*'s and taking the time to share your experience you have had with our Alncom teams.
We are delighted that you have found it easy to make contact with our friendly and helpful teams.
If you need any assistance, no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
It took only one week from initial…
It took only one week from initial enquiry to install,
thank you Colin and the two install men that sorted our fibre out. The work was carried out in a couple of hours.
Clean, tidy and polite.
Would recommend Alncom.
Mark.
18 de junio de 2026
Opinión espontánea
Respuesta de Alncom
Hi Mark, thank you for your kind words and your positive feedback, we really do appreciate you giving us 5*s.
I will pass your comments on to our team who carried out your installation.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom installation
Good to be able to speak to someone on the telephone and that consistency. The engineers who came to do the installation were prompt, polite and got the work completed.
12 de junio de 2026
Respuesta de Alncom
Thank you Julie, for your 5* review, we are thrilled that your installation was completed promptly by our engineers Callum and Lewis, I will pass this onto them.
If you need any assistance, no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Have had Alncom internet for several…
Have had Alncom internet for several years now and am extremely satisfied with the service, and the continued low subscription - not increased since first installation -while the national providers constantly push prices higher and higher.
When eventually a particularly complex problem did occur last week, their email and telephone assistance was constant - with several individuals in contact over 3 days - to take me through connection checks, resetting, router registration, and range extender reregistration until the problem was solved. Thanks to all involved.
17 de junio de 2026
Opinión espontánea
Respuesta de Alncom
Thank you for your glowing 5* review, we really do appreciate you taking the time to share your views on your experience you have had with your Alncom Broadband.
Our teams will always do their utmost to provide the best service possible for our valuable customers.
If you need any assistance no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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