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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The communication from IntuECO was exceptional. All of the skilled people who came to my home were polite, professional and did everything they could to solve problems. They had to work hard to resolv... Ver más

Valorada con 5 estrellas sobre 5

I was very sceptical when my dad got a knock on his door and told him I thought it was a scam. After calling intuECO I could have not been more wrong. Explained everything to me and now my dad has 8... Ver más

Valorada con 5 estrellas sobre 5

From the very first interaction,you have done exactly what you said, the time keeping of all the various visits were perfect and installation was excellent. The weather was perfect in last two weeks... Ver más

Valorada con 1 estrellas sobre 5

My mums house is a shambles after these cowboys finsihed working. they uses silicone sealant to put skirting boards on different to the ones that were removed so they stick out. the walls have been b... Ver más

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Información sobre la empresa

  1. Contratista de aislamiento
  2. Servicio técnico de calefacción y calderas

Escrito por la empresa

The team at intuECO have been working in ECO/CERT for over 16 years, meaning we have extensive experience in helping thousands of customers access energy efficiency grants, from loft insulation to full central heating systems. ​ Since ECO4 was launched in July 2022, we're proud to have helped out over 8000 households upgrade their heating and insulation in their properties. We pride ourselves at always putting our customers at the forefront of what we do, ensuring customer satisfaction each and every time. We are a Trustmark registered installation company, where you will be issued with a Trustmark certificate and Qualitymark insurance backed guarantee upon completion.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 28% de las opiniones negativas

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4,1

Todas las opiniones

(161)

36 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I highly recommend this company!

I highly recommend this company for loft insulation and heating controls. We had Gareth Bower knock on the door to tell us about the free loft insulation and heating controls we could receive. His explanation made us feel at ease & very confident in what we was getting into. I want to give a massive thank you to Gareth, he made our experience amazing and easy! We also got two years guarantee which gives us peace of mind.

If you’re thinking about getting loft insulation or heating controls such as hive, I would definitely recommend getting in touch with intueco!

20 de febrero de 2025
Opinión espontánea
Logotipo de intuECO Ltd

Respuesta de intuECO Ltd

Hi! Thank you for taking the time to leave such a glowing review of our company! Gareth has worked with Intueco for quite some time now and we feel he is a great asset to the business. We will pass on your lovely feedback to Gareth. Don't forget to recommend us to any family and friends that we can help.

Intueco LTD

Valorada con 5 estrellas sobre 5

Gareth Bower @ IntuECO Ltd

We had an advisor Gareth bower call to my house to let me know about government grants that we would be entitled to for Free. Wasn't too sure at the time but we had our boiler replaced,loft insulation done through IntuEco Ltd and didn't cost us a penny. It was all free like he said it would be, I just want to say a massive thank you to the company and Gareth for letting us know about this. Gareth was very professional and respectful Thank you again , amazing job done .

12 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

It's been almost 3 months that your…

It's been almost 3 months that your company put extractor fans in my bathroom and kitchen . The contractor arrived without a ladder and had to keep stopping work to go to screwfix to get drill bits. The contractor arrived completely unprepared. They walked through my house without covering on their boots walked dust everywhere. Nothing was covered in my kitchen or bathroom and dust found it's way into food cupboards etc. I've phoned up too many times to get them to put a cover
on the outside wall 2nd floor where the bathroom fan was installed. Promised many times someone will phone and never have. I am disgusted with the way we've been treated as an elderly couple late 70s.
Still waiting for completion of work.

13 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Intueco boiler fitting

Great company they sorted a new boiler ,extraction ,and loft insulation out for me fast and eficiently under a government scheme .Carnt thank them enough .Gareth one of their representatives was so helpful and went above and beyond to sort it all out ,nothing was to much trouble
Thankyou to all at intueco

24 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great install

Great install, all jobs was complete to a high standard, very tidy explained the whole process throughout all trades that attended

24 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst experience with a company we have ever dealt with

When there surveyor came round I said we didn't want a extractor fan put in our kitchen, his words were you don't need one you have plenty ventilation already, so we agreed to have the work done, the electrician came today to fit the fan, again I said no, so they aborted the whole job,which was the loft insulation and the radiators the most awful experience with a company we have ever dealt with,

21 de mayo de 2025
Opinión espontánea
Logotipo de intuECO Ltd

Respuesta de intuECO Ltd

Hi Kellie, as discussed over the phone, we had to abort the project due to you needing a kitchen extractor fan installing and you refused to let us install it. I cannot comment on what a surveyor has said to you but the information you're describing isn't in line with company policy. We need to install this to be compliant with PAS 2035:2023 requirements in order for us to access funding and register the relevant insurance backed guarantees.

We are happy to continue the project if you are happy for us to install the kitchen fan. Please get in touch if you change your mind.

Valorada con 5 estrellas sobre 5

Excellent job

We would like to thank and praise Shabz and his team from Fast Gas Solutions, Birmingham for a 5 ⭐️ star service. They worked tirelessly and efficiently to complete the job in one day, cleaning and tidying as they went along.
They were also very courteous, thorough and respectful whist working in our home.
We would have no hesitation in recommending them to future customers.

Debra and Steve
Sheffield

3 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

New boiler fitted by INTUECO Ltd

Just had a new boiler fitted on the government scheme by intueco, I will list the things which I think they did not do (which should have been done) and what they did wrong.
1.Not Cleaning and power flushing out the system before fitting the new boiler.
2. Only fitted one new thermostat valve on the downstairs radiators when the other valve needed to be done as they are seized up, they said thats all they are supposed to fit, and leaving one radiator without thermostat valves which is standard practice but would have been better in the front room not hallway.
3. Not bricking up the flue vent up instead just using a concrete board screw to the outside wall (not even straight to the wall).
4. cutting off water to en-suite shower which was essential to wash my elderly mother-in-law (they did come back to reconnect that the next day but with no lagging round the pipes in the loft and now the shower pressure is low so I had to change shower heads in bathroom and en-suite electric showers for them to work).
5. Leaving the water tanks in the loft for me to cut up and remove.
6.No isolation valves on the MAG FILTER.
7. Not all Radiators thermostat valves fitted on the in-flow side witch is best practice on the downstairs radiators.
That's the bad points.
My parents just had the same boiler fitted under this scheme by a different company they got all there valves changed and the option to move the boiler to different location they also got the flue bricked up, poorly but brick up.
Update on boiler ,just ripped out the free boiler and a worcester bosch has been fitted in airing cupboard by Heat Leicester did a excellent job and cleaned up all the mess left by intueco.

21 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good job.

Good job.
I was very skeptical when Hussan knocked on my offering free boiler and loft insulation but went ahead as they weren’t asking for bank details and it wasn’t means tested.
It all happened very quickly once the funding had been obtained and I didn’t have to do anything.
The guys came round and had the work done for the loft insulation on the Wednesday and then on the Friday I had the boiler done. Very happy with the work.

11 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

The work on my property was completed…but....

The work on my property was completed at least 6 months ago. Have received no paperwork or emails stating that the work was done and when. Also no new EPC rating has appeared on the .gov website.
I now cannot the company via email or telephone.
I suspect they are dodgy or have gone out of business.
Steer clear.

2 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

When Kerry and Charles knocked my door…

When Kerry and Charles knocked my door informing me that l could be entitled to free boiler and loft installation including radiators in every room installed naturally l found it hard to believe. As my husband wasn’t convinced and not home at the time, l asked Kerry and Charles to re visit to explain.
I am more than happy to say l now have full central heating with a boiler etc. I have never had central heating or instant hot water.
The work was professionally done over only two days by a team of engineers called Shabz, Ketan and Kasar.
Kerry had kept in touch throughout.
If you get the opportunity and qualify for this l would recommend you have it done’

25 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

★★★★★ Excellent Service from Intueco

★★★★★ Excellent Service from Intueco

I recently had a boiler fitted through a grant by Intueco, and I couldn’t be happier with the service. The workmanship was excellent, everything was installed to a high standard with great attention to detail. The team was professional, efficient, and made the whole process smooth and hassle-free.

A special thank you to Kerry and Charles for their help with the initial signup—they made everything so easy from the start.

I’m extremely happy with the result and would highly recommend Intueco to anyone in need of a new boiler.

Thank you for a job well done! ❤️

20 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I finally had the hive fitted almost 3…

I finally had the hive fitted almost 3 weeks ago so was all good but it's not compatible with my actual heating control box that needs to be changed to be able to control the heating from the hive as I still have to turn it on manually the electrician was great said he would contact the office to get it sorted to complete the job it's now 3 weeks later all the numbers I have for eco no body answers can someone please send me a genuine number that they actually answer too , thanks

10 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Polite

Very Polite, Very Professional and it was free!

I was a bit skeptical when an advisor came to my door by the name of Fahim, lovely man who helped us qualify for free insulation throuyh medical routes
Was a bit skeptical at first but within a couple weeks i had my insulation done completely free
Recommend to all my family who qualified

19 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys are top quality professionals

Just had free boiler installed and free loft insulation, I must admit I thought this was too good to be true but from the moment Noel knocked on my door to enquire if I’d be interested I couldn’t fault his professionalism, yes we had to wait for some time but when then installers came I was so impressed with them, Ash and Noor treated my house with respect and done a brilliant job, couldn’t have asked for a better team , thanks to all involved.

7 de marzo de 2025
Opinión espontánea
Logotipo de intuECO Ltd

Respuesta de intuECO Ltd

Dear Paul,

Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team as we strive to provide the best service possible.

Kind regards,
Intueco

Valorada con 1 estrellas sobre 5

Complete waste of my time

Complete waste of my time. Had a survey on 13th January for loft insulation and a couple of other things. Surveyor spent about an hour measuring and looking around my home, then he drew a detailed plan of my house. Said everything was fine and that it’ll be about 4 weeks wait time for the work to be completed. After not hearing any correspondence for a number of weeks I emailed and also rang the company leaving messages for them to contact me with an update. Still no response. Eventually spoke to a representative who said they would ring me back with an update. A few days later I still hadn’t received an update. I rang them back and eventually was told that they wouldn’t be doing the work due to a couple of issues with the survey.Hugely disappointed with the fact that it took me numerous attempts to get this information, let down by the fact that the surveyor had given me misleading information and annoyed that it’s been a complete waste of my time.All in all a very unprofessional experience from the company.

26 de febrero de 2025
Opinión espontánea
Logotipo de intuECO Ltd

Respuesta de intuECO Ltd

Good Afternoon Mr Haslam,

Thank you for bringing this to our attention. Our complaints team have tried to make contact with you on 05/03/2025 but was unable to reach you. Therefore an email was sent to the email address that is on our system.

We completely understand how frustrating it must be that no one has been in touch with information to explain why the install did not go ahead. We sincerely apologise for the lack of communication and for the fact that we were unable to proceed with the installation due to the presence of solar panels at your property, which caused a failure at the EPR (Electrical Pre-Installation Review) stage.

We appreciate your patience and understand this is not the experience you would of hoped for. If you would like to discuss further, please don't hesitate to reach out to our complaints manager via the email that has been sent.

Once again, we apologise for the experience you have had with Intu Eco, and we want to thank you for your understanding.

Valorada con 1 estrellas sobre 5

Unfortunately I had to give 1 star

Unfortunately I had to give 1 star. If there was an option for zero stars then I would do that. INTUECO IS NOT TO BE TRUSTED. THEY ARE A JOKE. THEY COME AND RIP YOUR HOUSE APART AND THEN HAVE TO WAIT MONTHS FOR WORKS TO BE DONE. DUE TO THEIR SLOPPY WORK THEY CAUSED A LEAK WHICH INVOLVED A FLOOD IN MY LIVING ROOM WHICH RUINED MY CARPETS UNDERLAY AND SOFA. WHEN THEY FIRST CAME ROUND CANVASSING I WAS TOLD THE JOB WOULD BE COMPLETED IN 4 WEEKS. IT IS NOW FEB 2025 AND THE WALL INSULATION WAS FITTED JULY 2024. THEREBWAS FAULT AFTER FAULT AND THEY NEVERBRANG ME BACK. I COMPLAINED BY EMAIL AND PHONE CALLS BUT STILL NO HELP. ALOT OF FALSE PROMISES TO HELP THE SITUATION AND GET IT RECTIFIED BUT NOTHING HAS COME OUT OF IT. I HAVE NOW MOVED OUT OF THE PROPERTY AND THE DECORATING WAS STILL NOT FINISHED AND STILL ISNT NOW BUTBTHEY HAVE PAID MY EX LANDLORD FOR THE DECORATING AS HE TOLD THEM HE WOULD GET SOMEONE IN TO DO IT. HE HASNT BUT INTUECO HAVE STILL PAID MY EX LANDLORD AND I DONT GET ANY KIND OF COMPENSATION FOR THE HELL I HAD TO SUFFER AND COSTS OF REPLACING ITEMS. DO NOT TRUST THESE PEOPLE OR USE THEM UNLESS YOU ARE PREPARED TO PAY OUT FOR THEIR SLOPPY WORKMAN SHIP.
WHO BUILDS A STUD WALL ON TOP OF UNDERLAY AND CARPET??? THEY DO. THEY SAY ITS FREE BUT BELIEVE ME, IN THE END YOU END UP PAYING. STAY VERY CLEAR OF THIS COWBOY COMPANY

31 de julio de 2024
Opinión espontánea
Logotipo de intuECO Ltd

Respuesta de intuECO Ltd

Dear Sharon,

We appreciate you reaching out and we sincerely apologise for the lack of communication on our part. We understand how important clear updates are, and we regret any frustration this may have caused. We're glad to see on our system that our correspondence was improved from January onwards with our customer service team.

Thank you for bringing the matter of the leak to our attention, We sincerely apologise for the inconvenience this caused you at the time. We understand how frustrating this situation must of been for you. I can see that you agreed to a sum of compensation for the damage to your property, which you accepted and was paid to you direct. While we appreciate your concerns, we are unable to offer any additional compensation beyond what was already agreed upon. This agreed amount between yourself and Intu Eco was accepted as a full and final settlement for the damages.

I can see from a written confirmation between you and a member of our team that it was agreed any decorating that was outstanding would be completed once you left the property due to the area needing to be empty. As you were no longer residing at the property at the time of the agreement, the compensation was provided to the landlord to ensure that the required work was completed. As the property owner, the landlord is responsible for managing any necessary repairs and maintenance. The agreed compensation was paid to them in full, and it is at their discretion how they choose to use it. Please know that the compensation paid was not only to cover the work done by Intu Eco but also additional decorating that was necessary. It was agreed after your experience and hearing further cost may arise from your previous landlord to you direct, Intu Eco would make this good will gesture.

We appreciate your understanding and hope this clarifies the situation. If theres anything else we can assist with, please don't hesitate to reach out. We wish you all the best moving forward.

Valorada con 1 estrellas sobre 5

Cavity wall insulation wirral merseyside

I have only just come accross this site
and feel the need to let people know of our experience with Intueco I Was contacted by this company to have the house insulation completed, the surveyors who turned up were excellent and advised they would send a report to Intueco. We were advised of a date when installers would turn up to install the cavity wall insulation to have that changed to the following day at the last minute. The installers turned up at 4pm and advised my partner that they would not start as they were based in Birmingham and needed to set off home.
We were contacted by Intueco to advise they would return 2 weeks later and when they did arrive, they again arrived at 4 pm, had a look around the job and then set off back to Birmingham as it was getting late. Have not heard back since then and hope they have not claimed the grant funding for these works as they were never completed.

1 de noviembre de 2024
Opinión espontánea
Logotipo de intuECO Ltd

Respuesta de intuECO Ltd

Dear Colin,

Thank you for sharing your experience, and we sincerely apologise for not meeting your expectations. We understand how disappointing it must have been, and we are truly sorry for any frustration or inconvenience this caused.

We take your feedback seriously and are reviewing the situation to ensure it doesn’t happen again. If you’d be willing to give us more details about your experience, we’d greatly appreciate the opportunity to make things right. Please feel free to reach out to us directly.

Valorada con 5 estrellas sobre 5

Loft insulation

We had no problems from start to finish.All the tradesmen came on time were courteous & did the work efficiently.
I would recommend the company

14 de enero de 2025
Opinión espontánea
Logotipo de intuECO Ltd

Respuesta de intuECO Ltd

Dear Mrs Wigan,

Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.

If there’s anything else we can do for you, please don’t hesitate to reach out.

Kind regards,
Intueco

Valorada con 1 estrellas sobre 5

Do not use this company.I applied for…

Do not use this company.I applied for a boiler in February 2024 and have just been informed i`m not getting one. NO communication at all from INTUECO , had to contact Brett who did the application to get any info. Asked back in July 24 for an update to be told waiting to get people to do the fitting , hiring own people to do job . Now told no funding , so not getting one . what a waste of time.

14 de febrero de 2025
Opinión espontánea
Logotipo de intuECO Ltd

Respuesta de intuECO Ltd

Dear Bryn,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us was not as expected. We strive to provide excellent service, and it’s clear we missed the mark with yourself.

We would love the opportunity to learn more about what happened and see how we can make things right. Please could you make contact with our main office and we can discuss further this matter and how it can be resolved.

We value your feedback and hope to have the chance to improve your experience with us in the future.

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