The communication from IntuECO was exceptional. All of the skilled people who came to my home were polite, professional and did everything they could to solve problems. They had to work hard to resolv... Ver más
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Consulta las opiniones de los clientes
I was very sceptical when my dad got a knock on his door and told him I thought it was a scam. After calling intuECO I could have not been more wrong. Explained everything to me and now my dad has 8... Ver más
From the very first interaction,you have done exactly what you said, the time keeping of all the various visits were perfect and installation was excellent. The weather was perfect in last two weeks... Ver más
My mums house is a shambles after these cowboys finsihed working. they uses silicone sealant to put skirting boards on different to the ones that were removed so they stick out. the walls have been b... Ver más
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Información sobre la empresa
Escrito por la empresa
The team at intuECO have been working in ECO/CERT for over 16 years, meaning we have extensive experience in helping thousands of customers access energy efficiency grants, from loft insulation to full central heating systems. Since ECO4 was launched in July 2022, we're proud to have helped out over 8000 households upgrade their heating and insulation in their properties. We pride ourselves at always putting our customers at the forefront of what we do, ensuring customer satisfaction each and every time. We are a Trustmark registered installation company, where you will be issued with a Trustmark certificate and Qualitymark insurance backed guarantee upon completion.
Información de contacto
25B Napier Court, S43 4PZ, Chesterfield, Reino Unido
- 0115 822 5022
- letstalk@intueco.co.uk
- www.intueco.co.uk
4,1
Muy bueno
161 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 28% de las opiniones negativas
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Do not use this company.we applied for…
Do not use this company.we applied for the boiler in February and have just been informed we’re not getting one. The customer service is non existent. It’s a miracle if you get to speak to anyone it goes straight to answer phone and they never ring back. We have been waiting 5 months for a boiler with no heating as ours had broken. We were assured we qualified for a boiler. They have now told us our house is energy efficient because we have got sufficient loft insulation and cavity wall insulation so can’t have a boiler even though the boiler isn’t working. If they can’t make money on your insulation you won’t get a boiler. This is a scam.
8 de febrero de 2024
Opinión espontánea
Respuesta de intuECO Ltd
Dear Teresa,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us was not as expected. We strive to provide excellent service, and it’s clear we missed the mark with yourself.
We would love the opportunity to learn more about what happened and see how we can make things right. Please feel free to reach out to us directly so we can address your concerns and work towards a solution.
We value your feedback and hope to have the chance to improve your experience with us in the future.
Absolute shower
Absolute shower. Had the initial appointment with Lucy who was pleasant and then I sent my documents in to qualify for the Government replacement boiler scheme. No reply. I contacted them to see why they hadn't been in touch and they said they felt I didn't qualify. Nice of them to let me know. I gave explanations for the reasons as to why they thought I didn't qualify and sent in further documents. Again, no reply.
Was canvassed by a rival firm while this was going on, who took the same documents and authorised and fitted a new boiler within a month. I was offered a Worcester Bosch boiler by the rival firm and my request to swap for a Baxi Platinum was accepted, both of which are far superior to the one I would have ended up with through Intueco. So judging by the other reviews, I think I've done well to not have them proceed with my application. Avoid.
5 de febrero de 2024
Opinión espontánea
Respuesta de intuECO Ltd
Dear Nic,
Thank you for sharing your experience, and we sincerely apologize for not meeting your expectations. We understand how disappointing it must have been, and we are truly sorry for any frustration or inconvenience this caused.
We take your feedback seriously and are reviewing the situation to ensure it doesn’t happen again. If you’d be willing to give us more details about your experience, we’d greatly appreciate the opportunity to make things right. Please feel free to reach out to us directly.
We value your business and hope to have the chance to earn back your trust.
Two guys kept on knocking on my door…
Two guys kept on knocking on my door and when there was no answer they came back to knock, this time I answered and told them why are you banging on my door and told them to pi** off! They guy replied "it's company policy to go back to the address that did not answer" (with a sneaky smirk), that's when I lost it and told them do not harass people! And he walked off!
Cowboy company for sure!
23 de junio de 2024
Opinión espontánea
Respuesta de intuECO Ltd
Dear Iffat,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. We take all customer concerns seriously and would appreciate the opportunity to learn more about what went wrong.
If you could provide more details or reach out to us directly, we’d be happy to address the issue and work towards a resolution. Our goal is always to provide excellent service, and we’d love the chance to make things right.
We hope to have the opportunity to serve you better in the future.
My mums house is a shambles after these…
My mums house is a shambles after these cowboys finsihed working. they uses silicone sealant to put skirting boards on different to the ones that were removed so they stick out. the walls have been bare plaster for 7 weeks now waiting for them to rectify, my mum is elderly and a severe asthmatic and shes sick right now because of the dust. she has had no curtains up for 7 weeks. they ignore all correspondence
16 de abril de 2024
Opinión espontánea
Respuesta de intuECO Ltd
Dear Sally,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us was not as expected. We strive to provide excellent service, and it’s clear we missed the mark with yourself.
We would love the opportunity to learn more about what happened and see how we can make things right. Please feel free to reach out to us directly so we can address your concerns and work towards a solution.
We value your feedback and hope to have the chance to improve your experience with us in the future.
They knocked on my door despite having…
They knocked on my door despite having a no cold callers sign!
If they cannot follow basic instrructions I wouldn't want them to do any work on my house!
3 de junio de 2024
Opinión espontánea
Respuesta de intuECO Ltd
Dear Tracy,
Thank you for sharing your experience and we sincerely apologise for not meeting your expectations. We understand how disappointing it must have been, and we are truly sorry for any frustration or inconvenience this caused.
We take your feedback seriously and are reviewing the situation to ensure it doesn’t happen again. If you’d be willing to give us more details about your experience, we’d greatly appreciate the opportunity to make things right. Please feel free to reach out to us directly.
We value your business and hope to have the chance to earn back your trust.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY via the Government scheme. I have experienced endless problems, water leaks, significant damage to property, flooded landing and no showers for over a month! Their customer service is appalling - never answer the phone and when they do the staff at the end are completely incompetent! Had this done in Jan/Feb 2024 and am without water again for the fourth time since they installed.
23 de mayo de 2024
Opinión espontánea
Respuesta de intuECO Ltd
Dear Matthew,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us was not as expected. We strive to provide excellent service, and it’s clear we missed the mark with yourself.
We would love the opportunity to learn more about what happened and see how we can make things right. Please feel free to reach out to us directly so we can address your concerns and work towards a solution.
We value your feedback and hope to have the chance to improve your experience with us in the future.
Very Satisfied with the work and…
Very Satisfied with the work and customer service. The gentleman who came knocking my door was Very professional and he explained about the free Eco 4 Grant which was available for insulation + free boiler. I would recommend this to anybody else. Our walls have even been painted after being insulated, this should massively help with the mold & damp problem which unfortunately we suffer from each year. Very pleased so far & also we have a brand new boiler. :-) Thank you 🙏
24 de abril de 2024
Opinión espontánea
Respuesta de intuECO Ltd
Dear Brad,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. It’s always our goal to provide excellent service, and it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon. If there’s anything else we can do to make your next visit even better, please don’t hesitate to reach out!
Best regards
* resolved* I have been harrassed over a week of…
I have been harrassed over a week of working night duty as a nurse by a young guy called jacob banging on my door demanding i provide documents to be signed up for the scheme claiming it is a government requirement every time i told him no he sent me messages insulting me and threatening me i have tried to complain to the company and they have now resolved the issue and explained this was down to the behaviour of one individual who is no longer affiliated with the company and that this isnt what the company is about
18 de abril de 2024
Opinión espontánea
Respuesta de intuECO Ltd
Dear valued customer,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us was not as expected. We strive to provide excellent service, and it’s clear we missed the mark with yourself.
We would love the opportunity to learn more about what happened and see how we can make things right. Please feel free to reach out to us directly so we can address your concerns and work towards a solution.
We value your feedback and hope to have the chance to improve your experience with us in the future.
Chap came knocking about a free boiler…
Update** it took itueco 7 months to reply to this review! There seems to be a theme here!
…
Chap came knocking about a free boiler upgrade which we qualified for on medical grounds. I filled in forms, sent back paperwork and we were told we had been accepted and that an installer will be in touch.
It’s now been 4 months and I haven’t received any correspondence from Intueco.
When I have called them .. I’ve been told to wait for an installer to get in touch. I asked what the average wait time is and was told 4-6 weeks. So why have I been kept waiting 4 months, they couldn’t answer. So I’ve cancelled the job.
It’s pretty poor going.
Why canvass for work when you can’t deliver the job?
18 de abril de 2024
Opinión espontánea
Respuesta de intuECO Ltd
Dear Katy,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. We take all customer concerns seriously and would appreciate the opportunity to learn more about what went wrong.
If you could provide more details or reach out to us directly, we’d be happy to address the issue and work towards a resolution. Our goal is always to provide excellent service, and we’d love the chance to make things right.
We hope to have the opportunity to serve you better in the future.
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